Grasshopper is a virtual phone system that gives small businesses an easy way to provide employees with some of the valuable phone system tools they need, without having to install any equipment or phones. The service works in tandem with mobile and home phones, offers a range of important features, and includes unlimited minutes. The service is available in three different service plans that vary by price, phone numbers and extensions.
Pricing and Terms
Grasshopper is available in three different service plans, all of which include unlimited minutes and nearly all of the available features. The cheapest plan is the Solo plan, which costs $24 per month and includes one number and three extensions. The Partner plan is $49 per month and includes three numbers and six extensions. The most expensive option is the Small Business plan. It costs $89 per month and comes with five numbers and an unlimited number of extensions.
In addition to all of the features the other plans include, it also comes with texting and voicemail transcription. If you have the plans that don't come with those added features but want them, they are each $10 per month.
There are no contracts with Grasshopper. You pay month to month and can cancel at any time. There is a $25 activation fee for new customers. The company also offers a 30-day money back guarantee.
Ease of Use
Since this is a virtual service, there is absolutely no equipment or desk phones needed with this system. Instead of connecting with desk phones like most traditional phone systems do, Grasshopper's virtual service works in conjunction with mobile and home phones.
- When a customer or client calls, the system's automated attendant answers the call and then forwards it to the employee or department they are trying to reach. With this service, employees designate the phone numbers they want their calls forwarded to. This could be a mobile device, a home phone or any other phone of their choosing.
- Employees have total control over how calls are routed to them. They choose the numbers – up to 15 – they want their calls sent to, in which order those numbers should be rung, how many rings should occur before switching to the next number and when they want calls forwarded to them. For example, they can choose to receive calls 24/7, from 9 a.m. to 5 p.m., Monday through Friday, or only on the weekends.
- When employees get calls, they have several options on how to handle them. They can answer the call, send the caller directly to voicemail, or hear the caller's phone number or name to decide if it is someone they want to speak with right away.
- In addition to each employee having their own extension, employers can create department extensions, such as for sales or customer service. Employers then group workers into the proper department and set those employees' numbers to ring when someone tries to reach their department.
Grasshopper includes a number of features that give remote employees the tools many traditional in-office phone systems provide.
Among the features Grasshopper includes are:
- An automated attendant that can be customized with any greeting
- Music on hold
- A name directory
- The ability to take calls from multiple people at one time
- Conference calling
- Online faxing
- Text messaging services that allow employees to send messages to each other, customers or clients from their business phone number.
- The Grasshopper mobile app, available on iOS and Android devices, allows employees to make and receive calls from their business lines, check voicemail messages, see their faxes and call history, set up push notifications for missed calls and messages, and change call-forwarding options. Additionally, the iOS app lets users sign faxes and PDF email attachments with their finger.
- The Grasshopper support team is available by phone 24/7. In addition, users can request help via an online form. Grasshopper's website also offers a comprehensive
- Grasshopper doesn't offer the extensive list of features some of its competitors do, such as call recording or integrations with programs like Microsoft Office.
- Grasshopper also doesn't offer a traditional phone system. If your business outgrows this service, you will have to look for a new provider.
Grasshopper is one of the best virtual systems on the market. While it doesn't have all of the features some of its competitors do, you can make calls using your business line from the mobile app. That's a valuable option that some of the other virtual services we looked into didn't offer. The service is also easy to set up, available at multiple price points and provides solid customer service.
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