Human resources (HR) solutions like HR software and HR outsourcing (HRO) services can make a big difference to your small business, especially if you have employees. They can help you streamline time-consuming and potentially confusing HR functions, such as recruitment and onboarding, payroll processing and tax filing, employee benefits administration, workforce management and risk mitigation.
Two popular HR solutions that excel when it comes to HR management are Bambee and Gusto, and this article will help you decide which of the two is better for your business. We broke down each of their features, pricing and customer support options for a direct comparison. You can also check out our full Bambee review and Gusto review if you want a more in-depth analysis of each service individually.
Bambee and Gusto each offer several HR features to help you manage your workforce. However, they do have a few key differences that are important to take note of.
Starting monthly price
$99 per month
$40 per month plus $6 per person, per month
Recruiting and onboarding, document storage, HR audits, HR policy creation, corrective action and termination
Hiring and onboarding, background checks, applicant tracking system (ATS), document storage, HR reports, org charts, performance management and time-off management
Payroll & benefits administration
Basic (add-on option)
Comprehensive (included in plans)
Ease of use
Very intuitive and user-friendly
Intuitive and user-friendly
Dedicated HR manager, phone, email and web chat; 9 a.m. to 6 p.m. Pacific time (weekdays)
Phone, email and web chat; 7 a.m. to 6 p.m. Mountain time (weekdays)
Bambee is an HR outsourcing service geared toward helping small and midsize businesses (SMBs) with up to 500 employees. Although it does supply some HR features like job descriptions and HR policy creation, its main benefit is providing employers with HR risk mitigation and compliance support. This vendor is a good option for business owners looking for HR audits and guided HR assistance.
Gusto provides an HR software platform that caters to small businesses with less than 50 employees or contractors. It’s an ideal option for those looking for a comprehensive, full-service payroll solution and employee benefits administrator. If you want a flexible HR service, Gusto allows companies to choose from multiple-tiered plans with varying degrees of HR tools and features and it supports hundreds of third-party applications.
Let’s dive into the primary differences between Bambee and Gusto. Below, we outline each vendor’s pricing and contracts, HR services, payroll processing, employee benefits administration, usability and customer support to see which solution performs best in each aspect.
Bambee has eight plans, which is more than most competitors offer. Each package has a slightly different number of features, but the plan you can access will largely depend on how many employees you’re looking to support:
Here’s a breakdown of Bambee’s HR outsourcing plans.
Number of employees
Four core HR policies, two custom HR policies, two job descriptions and email and web chat support
$84 per month (paid annually) or $99 per month (paid monthly)
Four core HR policies, two custom HR policies, three job descriptions, a dedicated HR manager with phone and email and web chat support
$254 per month (paid annually) or $299 per month (paid monthly)
Four core HR policies, four custom HR policies, four job descriptions, a dedicated HR manager with phone and email and web chat support
$339 per month (paid annually) or $399 per month (paid monthly)
Four core HR policies, eight custom HR policies, five job descriptions, a dedicated HR manager with phone and email and web chat support
$594 per month (paid annually) or $699 per month (paid monthly)
Four core HR policies, 12 custom HR policies, five job descriptions, a dedicated HR manager with phone and email and web chat support
$1,104 per month (paid annually) or $1,299 per month (paid monthly)
Everything in the previous plan
$2,124 per month (paid annually) or $2,499 per month (paid monthly)
Everything in the previous plan
$3,144 per month (paid annually) or $3,699 per month (paid monthly)
Bambee is one of the only HR solutions we found that will let business owners access its features without having any employees on staff.
Gusto has three plans for employees (Simple, Plus and Premium) as well as one plan for contractors. Features and support are tiered, based on which plan you get:
Here’s a breakdown of Gusto’s HR plans.
Unlimited contractor payments, four-day direct deposit, 1099-NECs and new-hire reporting (if required)
$35 per month, plus $6 per contractor, per month
Single-state payroll, hiring and onboarding, optional employee benefits, HR reporting, team management and customer support
$40 per month, plus $6 per employee, per month
Multi-state payroll, hiring and onboarding, ATS, software/email provisioning/deprovisioning, optional employee benefits, HR reporting, employee surveys, team management, org chart, performance reviews, customer support and optional support add-ons
$80 per month, plus $12 per employee, per month
Multi-state payroll, hiring and onboarding, ATS, software/email provisioning/deprovisioning, optional employee benefits, insurance broker integration, HR reporting, employee surveys, team management, org chart, performance reviews and priority HR guidance and support
Exclusive pricing for large teams
Bambee and Gusto generally have different features and pricing structures, so it’s tough to make an apples-to-apples comparison for which is better. The right choice for your organization will largely depend on how many employees you have and what services you need. As a result, we are calling it a tie between Bambee and Gusto when it comes to pricing.
We like that Gusto doesn’t charge a setup fee and, if you have relatively few employees, it can be an affordable HR solution with comprehensive payroll features. However, it does have several add-on functions, which can raise your monthly rates rather quickly.
If you’re a larger organization (but still with less than 500 employees), you may favor Bambee’s pricing model instead since it groups employees together as opposed to the more common method of charging per person. We like that this can help businesses stabilize their monthly HR costs even as they hire a few more workers. However, we don’t love that Bambee charges a setup fee and, since it’s not as comprehensive as Gusto in terms of HR features, you may need to pay for additional HR software as well.
Overall, we like that both vendors give companies the option for month-to-month plans, granting some flexibility for small businesses. We also like that each provider has multiple plans and add-on features, allowing for a customized solution.
Bambee HR services
Gusto HR services
Although Bambee is very helpful in mitigating HR risks, Gusto is the clear winner for HR administration overall. This vendor offers all the essential HR features you need to manage and pay your small workforce. We also like that it has tiered features and add-on options as this lets businesses choose the plan that best fits their HR needs and their budget.
Gusto’s dashboard makes it easy to navigate through various HR tasks. Source: Gusto
If you’re looking for an HR solution that facilitates mobile access for employees, you’ll want to partner with Gusto. It offers user-friendly iOS and Android mobile apps.
Bambee payroll and benefits administration
Gusto payroll and benefits administration
Gusto offers some of the most comprehensive payroll features of any HR software we reviewed, making it the winner of this category. We appreciate that Bambee’s guided payroll solution is easy to use, but it is somewhat basic in comparison to Gusto. We love that comprehensive payroll features are included automatically in every employee plan Gusto offers as opposed to only having it as an added option as Bambee does. We also like that Gusto makes it simple to manage employee and contractor payments, which isn’t something all competitors offer. [Related article: How to Do Payroll for a Small Business]
Gusto’s time tracking features integrate with its payroll solution. Source: Gusto
Bambee ease of use
Gusto ease of use
We found both platforms easy to navigate. However, Bambee’s overall simplicity has our vote for this category. Not only is the platform straightforward to use, but it also has several automation tools to help speed up and simplify your HR processes further down the road — and this is true for its payroll solution as well. We also like that each Bambee employee plan pairs your organization with a designated HR representative who can conduct HR audits and create custom policies to help ensure your business is staying up to date with laws and regulations.
Bambee’s guided payroll solutions lend to its overall usability. Source: Bambee
Bambee customer support
Gusto customer support
We like that Gusto offers helpful, adequate support, but we found Bambee’s customer service to be a bit more extensive, making it our winner for customer support. We like that every business signed up with Bambee (provided you have employees) automatically has access to their own dedicated HR manager. This wasn’t something we saw all vendors in this sector provide. For example, Gusto only offers this assistance with its Premium plans. It’s reassuring knowing personalized customer service is readily available. When we tested the Bambee platform, we found it rather easy to navigate to the HR support page to reach out for help.
We also like the HR audits and HR policy creation that Bambee facilitates. This can be a big advantage for small and medium-sized businesses that aren’t sure where their HR processes are lacking.
It is easy to submit a request to your dedicated Bambee HR manager through the “New HR Request” tab. Source: Bambee
While not our top choice for customer support, we were impressed with the number of useful resources Gusto offers online. They have a blog, small business guides, tools and calculators, data and research, a Help Center and a support team login center all accessible at your convenience.
Bambee is the better HR solution for SMBs (with less than 500 employees) that are looking for an HR outsourcing service with hands-on HR guidance and support. This vendor is also great for those seeking assistance with risk mitigation as Bambee facilitates HR audits and policy creations to help you stay compliant with current HR laws.
Gusto is the better solution for small companies (with fewer than 50 employees or contractors) that are looking for HR software with full-service payroll features. Gusto is also great for those seeking a customizable HR solution since it has multiple tiered HR plans and several add-on options.
Yes, Bambee is accredited by the BBB and has a B rating with the agency.
No, Gusto is not accredited by the BBB. While this isn’t necessarily indicative of the type of service you will receive from the company, we prefer vendors to have accreditation.
No, Bambee does not have an iOS or Android mobile app. However, its HR platform is cloud-based, so it can easily be accessed from mobile devices.
HR software implementation times largely depend on how many employees you have and what HR features you will be setting up. However, when we spoke with a Gusto representative, we were told businesses can implement Gusto’s services in less than a week. This is impressive, seeing as some of the vendor’s competitors can take weeks or months to get up and running.