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Human resources (HR) solutions like HR software and HR outsourcing (HRO) services can make a big difference to your small business, especially if you have employees. They can help you streamline time-consuming and potentially confusing HR functions, such as recruitment and onboarding, payroll processing and tax filing, employee benefits administration, workforce management and risk mitigation.
Human resources (HR) solutions like HR software and HR outsourcing (HRO) services can make a big difference to your small business, especially if you have employees. They can help you streamline time-consuming and potentially confusing HR functions, such as recruitment and onboarding, payroll processing and tax filing, employee benefits administration, workforce management and risk mitigation.
Two popular HR solutions that excel when it comes to HR management are Bambee and Gusto, and this article will help you decide which of these leading providers is better for your business. We broke down each of their features, pricing and customer support options for a direct comparison. You can also check out our Bambee review and Gusto review if you want a more in-depth analysis of each service individually.
Bambee and Gusto each offer several valuable HR features to help you manage your workforce. However, they do have a few key differences that are important to make note of.
Criteria | Bambee | Gusto |
---|---|---|
Starting monthly price | $99 per month | $35 per month plus $6 per person, per month |
HR administration | Recruiting and onboarding, document storage, HR audits, HR policy creation, corrective action, termination and time and attendance integration | Hiring and onboarding, background checks, applicant tracking system (ATS), document storage, HR reports, org charts, performance management, time tracking, time off management, research and development (R&D) tax credit services and employer of record (EOR) |
Payroll & benefits administration | Basic (add-on option) | Comprehensive (included in all plans) |
Ease of use | Very intuitive and user-friendly | Intuitive and user-friendly |
Customer support | Dedicated HR manager; HR coordinator; business manager; phone, email and web chat available 9 a.m. to 6 p.m. Pacific time (weekdays) | Phone, email and web chat available 6 a.m. to 6 p.m. Mountain time (weekdays) |
Bambee is an HR outsourcing service geared toward helping small and midsize businesses (SMBs) with up to 500 employees. Although it does facilitate some HR tasks like job descriptions and HR policy creation, its main benefit is providing employers with HR risk mitigation and compliance support. This vendor is a good option for business owners looking for HR audits and guided HR assistance. [Find out how Bambee can solve your HR needs.]
Gusto provides an HR software platform that caters to small businesses with fewer than 50 employees or contractors. It’s an ideal option for those looking for a comprehensive, full-service payroll solution and employee benefits administrator. If you want a flexible HR service, Gusto allows companies to choose from multiple plans with varying degrees of HR tools and features and its platform supports hundreds of third-party applications.
Let’s dive into the primary differences between Bambee and Gusto. Below, we outline each vendor’s pricing and contracts, HR services, payroll processing, employee benefits administration, usability and customer support so that you can see which solution performs best in each aspect.
Bambee Pricing
Bambee has six plans, which is more than most competitors offer. It uses month-to-month pricing. However, when we spoke to a Bambee representative, we were told that six-month, one-year and two-year contracts are common, with these paid for upfront. Each package has a slightly different number of features, but the plan you can access will largely depend on how many employees you’re looking to support:
Here’s a breakdown of Bambee’s HR outsourcing plans.
Number of employees | HR services included | Monthly cost | Setup fee |
---|---|---|---|
0 | Four core HR policies, two custom HR policies, two job descriptions and email and web chat support | $99 | None |
1-4 | Four core HR policies, two custom HR policies, three job descriptions, access to a dedicated HR manager with phone, email and web chat support | $299 | $500 |
5-19 | Four core HR policies, four custom HR policies, four job descriptions, access to a dedicated HR manager with phone, email and web chat support | $399 | $500 |
20-49 | Four core HR policies, eight custom HR policies, five job descriptions, access to a dedicated HR manager with phone, email and web chat support | $499 | $1,500 |
50-70 | Four core HR policies, 12 custom HR policies, five job descriptions, access to a dedicated HR manager with phone, email and web chat support | $1,299 | $2,000 |
71+ | Customized services | Custom pricing | Custom pricing |
Bambee is one of the only HR solutions we found that will let business owners access its features without having any employees on staff.
Gusto Pricing
Gusto has three plans for businesses with employees (Simple, Plus and Premium) as well as one plan for contractors. Features and support are tiered based on which plan you choose.
Here’s a breakdown of Gusto’s HR plans.
Plan name | HR services included | Monthly cost |
---|---|---|
Contractor | Unlimited contractor payments, four-day direct deposit, 1099-NECs and new-hire reporting (if required), international contractor payments (optional add-on) | $35 per month, plus $6 per contractor, per month |
Simple | Single-state payroll, hiring and onboarding, employee self-service, custom admin permissions, optional employee benefits, HR reporting, team management, integrations and customer support | $40 per month, plus $6 per employee, per month |
Plus | Everything in the Simple plan as well as multistate payroll, ATS, advanced hiring and onboarding tools, time tracking and kiosk, software/email provisioning/deprovisioning, employee surveys, workforce costing and reports, team management, org chart, performance reviews, customer support and optional support add-ons | $80 per month, plus $12 per employee, per month |
Premium | Everything in the Plus plan as well as priority support, R&D tax credit discount, health insurance broker integration, full-service payroll migration, compliance alerts, an HR resources center and access to a dedicated customer success manager | Exclusive pricing for large teams |
Winner: Tie
Bambee and Gusto generally have different features and pricing structures, so it’s tough to make an apples-to-apples comparison for which is better in this specific category. The right choice for your organization will largely depend on how many employees you have and what services you need. As a result, we are calling it a tie between Bambee and Gusto when it comes to pricing.
We like that Gusto doesn’t charge a setup fee and, if you have relatively few employees, it can be an affordable HR solution with comprehensive payroll features. However, it does have several appealing add-on functions and those can raise your monthly rates rather quickly.
If you’re a larger organization (but still with less than 500 employees), you may favor Bambee’s pricing model instead since it groups employees together for bulk rates as opposed to the more common method of charging per employee. We like that this financial structure can help businesses stabilize their monthly HR costs even as they hire a few more workers. However, we don’t love that Bambee charges a setup fee for most of its packages and, since it’s not as comprehensive as Gusto in terms of HR features, you may need to pay for additional third-party HR software as well.
Overall, we like that both vendors give companies the option for month-to-month pricing, granting some flexibility for small businesses. We also like that each provider has multiple plans and add-on options, allowing for a customized solution that meets your organization’s unique needs.
Bambee HR Services
Gusto HR Services
Winner: Gusto
Although Bambee is very helpful in mitigating HR risks, Gusto is the clear winner for HR administration overall. This vendor facilitates all the essential HR functions you need to manage and pay your small workforce. We also like that it has tiered features and add-on options as this lets businesses create a package that best fits their HR needs and budget.
Gusto’s dashboard makes it easy to navigate through various HR tasks. Source: Gusto
If you’re looking for an HR solution that allows mobile access for employees, you’ll want to partner with Gusto. It offers user-friendly iOS and Android mobile apps.
Bambee Payroll and Benefits Administration
Gusto Payroll and Benefits Administration
Winner: Gusto
Gusto offers some of the most comprehensive payroll features of any HR software we reviewed, giving it an undeniable edge in this category. We appreciate that Bambee’s guided payroll solution is easy to use but it’s somewhat basic in comparison to Gusto. We love that comprehensive payroll features are included automatically in every employee plan Gusto offers as opposed to only having it as an added option as Bambee does. We also like that Gusto makes it simple to manage employee and contractor payments, which isn’t something all competitors offer. [Related article: How to Do Payroll for a Small Business]
Gusto’s time tracking features integrate with its payroll solution. Source: Gusto
Bambee Ease of Use
Gusto Ease of Use
Winner: Bambee
We found both software systems easy to navigate. However, Bambee’s overall simplicity gets our vote for this category. Not only is the platform straightforward to use, but it also has several automation tools to help speed up and simplify your HR processes further down the road — and this is true for its payroll solution as well. We also like that each Bambee employee plan pairs your organization with a designated HR representative who can conduct HR audits and create custom policies to help ensure your business is staying up to date with laws and regulations.
Bambee’s guided payroll solution lends to its overall usability. Source: Bambee
Bambee Customer Support
Gusto Customer Support
Winner: Bambee
We appreciate that Gusto offers helpful, adequate support, but we found Bambee’s customer service to be a bit more extensive, making it our winner in this category. We like that every business signed up with Bambee (provided you have employees) automatically has access to their own dedicated HR manager. This wasn’t something we saw all vendors in this sector provide. For example, Gusto only offers this assistance with its Premium plan. It’s reassuring knowing personalized customer service is readily available for almost all Bambee users. Plus, when we tested the Bambee platform, we found it rather easy to navigate to the HR support page to reach out for help.
We also like the HR audits and HR policy creation that Bambee facilitates. This can be a big advantage for small and medium-sized businesses that aren’t sure where their HR processes are lacking.
It’s easy to submit a help request to your dedicated Bambee HR manager through the “New HR Request” tab. Source: Bambee
While not our top choice for customer support, we were impressed with the number of useful resources Gusto offers online. They have a blog, small business guides, tools and calculators, data and research, a Help Center and a support team login center all accessible at your convenience.
Bambee and Gusto provide some of the best HR services and software on the market, but the best solution for you will depend on the structure of your business and the type of HR assistance you need.
With its dedicated HR managers for all companies with employees, businesses can receive hands-on help managing HR issues. This vendor is also great for those seeking assistance with risk mitigation as Bambee facilitates HR audits and policy creations to help you stay compliant with current HR laws.
This platform has a wealth of features for conducting everyday HR tasks, from employee onboarding to time tracking to benefits administration. Gusto is also great for those seeking a customizable HR solution since it has multiple tiered HR plans and several add-on options.
Yes, Bambee is accredited by the BBB and has a B rating with the agency.
No, Gusto is not accredited by the BBB. While this doesn’t necessarily indicate the quality of the service you will receive from the company, we prefer vendors to have accreditation. Still, Gusto has an A rating with the agency.
No, Bambee does not have a mobile app. However, its HR platform is cloud-based, so it can be accessed easily from web browsers on mobile devices.
HR software implementation times largely depend on how many employees you have and what HR features you will be setting up. However, our research indicates businesses can potentially implement Gusto’s services in less than a week. This is impressive, seeing as some of the vendor’s competitors can take weeks or months to get up and running fully.