To run a report, you will need to submit info about your business, including the legal name of your company, to SterlingNOW. (Federal regulations require that your business is credentialed to request background screenings.) Once your account is set up, you can order the screenings you need.
SterlingNOW offers three screening packages that are charged on a per-report basis. You may incur additional fees, like court processing fees, on a state-by-state basis.
- Cost: $29.95 per check
- Includes: Social Security number trace, multistate instant criminal check with verification, Department of Justice sex offender search and single-county criminal search
- Cost: $59.95 per check
- Includes: Social Security number trace, multistate instant criminal check with verification, Department of Justice sex offender search and single-county criminal search, a county criminal record search (seven-year search history), federal criminal district search and a search of the Office of Foreign Asset Control terrorist watchlist
- Cost: $79.95 per check
- Includes: Social Security number trace, multistate instant criminal check with verification, Department of Justice sex offender search and single-county criminal search, county criminal record search (seven-year search history), federal criminal district search and OFAC terrorist watchlist, federal district criminal record search (seven-year search history)
Businesses can add on extra services, like a driver's record check for $9.95 each, and education or employment verification for $19.95 each. Custom packages are available.
Sterling offers advanced services, including credit reports, drug and health screenings, executive investigations, fingerprinting, global checks, motor vehicle records, social media searches and workforce monitoring.
It also conducts extensive verifications like professional license and certification verifications, military employment verifications, and professional reference checks. The comprehensiveness of Sterling's capabilities makes it a convenient one-stop service for businesses seeking a pre-employment screening agency.
March 2020: Sterling now offers specific services for franchise businesses. Franchisees can take advantage of comprehensive background checks with SterlingNOW for Franchises. This solution is designed to help protect your franchise investment by ensuring you hire the best business partners and employees. With SterlingNOW for Franchises, you can quickly and conveniently access self-service background checks or contact a support representative for guidance.
April 2020: As a result of the novel coronavirus, many industries are shutting down, while others are ramping up their hiring processes. This shift has thrown a wrench into the pre-employment screening process. Due to court shutdowns, many background check providers are unable to access all of the information they need to deliver accurate, complete results. However, with Sterling's proprietary end-to-end automation and global partner network, it is able to fulfill screenings in over 90% of U.S. jurisdictions. The company released a statement offering to help other screening providers fulfill any background screenings they are unable to complete due to the current challenges. Sterling is also offering customers flexible, no-commitment contracts and HCM platform integration.
May 2020: Sterling Volunteers is partnering with Visionlink, a community operating system that helps facilitate disaster response, to provide COVID-19 responders with access to one year of free basic background checks with monthly updates. This new capability is designed to reduce the time and cost spent on repeat screening for volunteers.
You can access a demo, FAQs, the Sterling blog, webinars and case studies on the company's website. You can reach customer support by phone or live chat. When we contacted Sterling's support team to ask questions about its services and test its customer support, its representatives were helpful and polite.