We looked at each access control company for the features we believe are most important to your business's security. We examined the technical aspects of the products and checked to see if companies offered certain services. We gathered this data by browsing these companies' websites and contacting them anonymously to gather information and gauge the level of customer service we received.
Security: Keep Your Employees and Your Business Safe
Security should be the most important factor when choosing an access control system. Services that offer outdated technology, cut corners or are missing key safety features, such as lockdown modes and alarms, did not score well in our evaluation.
Door readers and physical credentials come in many varieties, but the best services include readers with their own memory and processors, as well as credentials that incorporate some form of encryption. Proprietary technology, rather than open source, is more secure and less likely to be taken advantage of.
The door access readers themselves should be physically secured with specialty screws, and the wiring tucked away and protected. Some readers even have tamper alarms that go off if they are physically altered or removed. Door hold alarms can alert you when select doors are held open too long. Options for different types of credentials, as well as allowing for multiple credential authentication, are a must.
Not all systems offer emergency alarms, so you must decide if these are necessary for your business. Crucial safety protocols include fire and carbon monoxide alerts, along with break-in alarms. In case of emergencies, you should be able to customize lockdown scenarios, programming the system to automatically open and lock selected doors on such occasions.
Protection 1 does well in easily integrating these added security features with its access control systems. While some companies on our list don't offer these security features, they are increasingly standard for access control providers.
Reporting and Administrating: Manage Your System the Way You Want
A detailed reporting interface allows you to observe the movements of your employees throughout the building, keeping tabs on who enters when and at which door. The best access control software integrates with surveillance cameras, recording anytime an employee uses a credential to open a door. These records are useful when investigating suspicious activity, allowing you to verify if it was indeed an employee who used the credentials. The best systems can store these records indefinitely, so you can go back to any date and examine the history. This is extremely useful if you must perform an audit on security or are investigating an event that happened at your business.
If you're away from your business a lot, opt for a service that allows you to manage your access control from mobile devices. If your company regularly receives visitors, your system should have options for allowing temporary access to such guests.
Consider also whether you want your access control system to tie into your time and attendance system, which some services do. If you're concerned about spending too much time monitoring your access control system, some companies offer to manage the monitoring and security for you so you can focus on running your business.
Nearly all the companies we evaluated provide professional installation, either by their own professionals or through third-party installers or dealers. The number of doors that an access control system can cover varies by company. Some companies cover as many doors as you need but are limited by how many door readers each control panel supports. You may need to install multiple control panels if you need to cover more than just a few doors, and that can be costly and take up space. Other services have the capacity to host unlimited doors.
In most cases, systems can accommodate an unlimited number of employees. It's also rare that a company does not push free firmware updates to the system once they are released.
Help and Support
We tested customer support thoroughly, looking to see if customer service representatives for the companies were knowledgeable, transparent and accommodating. We also took into account the timeliness of each company's response, as well as whether it has 24/7 support available or offers live chat on their website. A company that conducts training for employees on how to use the system is a must. Typically, access control companies are also security companies and offer a bevy of resources on their websites on how to improve your security.