Customer Relations

Keeping your existing customers keeps costs down while helping your company grow. Learn how to make customers happy enough to keep doing business with you.

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Millennials have markedly different spending habits from their predecessors. Learn how to shift your strategy to appeal to them.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Learn how you can use the KISS principle in your business to improve relationships and make your team more creative at little cost.

What do consumers want in their experience with companies? This is how your business can ensure great customer service.

Your customers want custom offers. Here's how you can use technology to offer coupons that engage customers and boost your bottom line.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

An interview with creative director Connor Hudson

Loyalty programs can help companies land new customers and nurture them into devoted brand advocates. Here are five reasons why such promotions work.

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Consumers value honesty, fairness, quality and service. Build buying confidence by showing your customers how trustworthy your brand is.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Sometimes a brand is so successful that it’s bigger than a name-drop.