Customer Relations

Learn how you can use the KISS principle in your business to improve relationships and make your team more creative at little cost.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Product quality builds customer trust, drives repeat business, and boosts profitability. High-quality products reduce complaints and increase loyalty.

Your customers want custom offers. Here's how you can use technology to offer coupons that engage customers and boost your bottom line.

Nearly half of professionals are influenced to keep working with vendors who send holiday gifts. Recipients expect $100 values but median spend is only $30.

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus $30,000 or more for in-house staff.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Here are five tips for upgrading your reception area and making waiting a more positive experience for your customers.

Transparency builds customer trust, boosts loyalty and profits, and sets brands apart by fostering honest pricing, open communication and accountability.

Southwest Airlines excels at customer service by empowering employees, eliminating fees and maintaining a fun, people-first culture across all operations.

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Do you want to rank higher on Google and make more sales? Find out how to determine if your site downloads too slowly and what will boost its speed.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Use these strategies to automate your email communications without coming across as cold to your customers.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Building a customer journey requires you to understand how your customers engage with your brand and what steps they take both before and after a purchase.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Customer tracking helps companies understand who's buying their products and why. Learn what you should track and which customer tracking methods are best.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

An interview with creative director Connor Hudson

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.