Customer Relations

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Emotion is the driving force in today’s buying process. Learn how to tap the feelings that drive customers’ buying decisions.

Find out how in-store tablets make life better for employees and customers.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

POS systems can reduce checkout lines while helping you gather and maintain customer data. Learn how to speed up your checkout lines.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR systems, and 24/7 support.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Learn how the buyer journey and customer journey connect to turn interest into loyalty and create a seamless growth experience.

What do consumers want in their experience with companies? This is how your business can ensure great customer service.

Learn millennial buying habits and financial realities, and see marketing strategies to connect with this influential demographic and earn their business.

Boost revenue with a recurring model — retain customers, ensure steady cash flow and scale your business.

Each generation has unique payment preferences, from Gen Z’s mobile payments to boomers’ credit cards. Top POS systems support these preferences.

Learn how you can use the KISS principle in your business to improve relationships and make your team more creative at little cost.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Product quality builds customer trust, drives repeat business, and boosts profitability. High-quality products reduce complaints and increase loyalty.

Nearly half of professionals are influenced to keep working with vendors who send holiday gifts. Recipients expect $100 values but median spend is only $30.

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Building a customer journey requires you to understand how your customers engage with your brand and what steps they take both before and after a purchase.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Customer tracking helps companies understand who's buying their products and why. Learn what you should track and which customer tracking methods are best.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

An interview with creative director Connor Hudson

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.