Customer Relations

Transparency builds customer trust, boosts loyalty and profits, and sets brands apart by fostering honest pricing, open communication and accountability.

Here are five tips for upgrading your reception area and making waiting a more positive experience for your customers.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Your customers want custom offers. Here's how you can use technology to offer coupons that engage customers and boost your bottom line.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Boost customer loyalty with rewards, referrals, and great service to drive repeat business and long-term growth.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Keeping your existing customers keeps costs down while helping your company grow. Learn how to make customers happy enough to keep doing business with you.

If you’re too busy to handle customer service, you may consider outsourcing. Before outsourcing customer service to a call center, learn the pros and cons.

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Loyalty programs can help companies land new customers and nurture them into devoted brand advocates. Here are five reasons why such promotions work.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Upfront deposits show customers you're providing something of value. Learn when to require a deposit and six tips for collecting upfront payments.

Digital marketing can help you reach many people at once, but reaching out to individual customers or prospects with a personal touch can be effective.

Customers have high expectations for responsiveness, personalization, and support across multiple communications channels like phone, email, chat and text.

Strong customer service can double as a marketing strategy for your business. Learn how to blend these aspects of your company seamlessly.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market to your ideal customers.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Emotion is the driving force in today’s buying process. Learn how to tap the feelings that drive customers’ buying decisions.

Find out how in-store tablets make life better for employees and customers.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

POS systems can reduce checkout lines while helping you gather and maintain customer data. Learn how to speed up your checkout lines.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR systems, and 24/7 support.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.