Customer Relations

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

Emotion is the driving force in today’s buying process. Learn how to tap the feelings that drive customers’ buying decisions.

Find out how in-store tablets make life better for employees and customers.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR systems, and 24/7 support.

POS systems can reduce checkout lines while helping you gather and maintain customer data. Learn how to speed up your checkout lines.

What do consumers want in their experience with companies? This is how your business can ensure great customer service.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Customer tracking helps companies understand who's buying their products and why. Learn what you should track and which customer tracking methods are best.

Learn how the buyer journey and customer journey connect to turn interest into loyalty and create a seamless growth experience.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Building a customer journey requires you to understand how your customers engage with your brand and what steps they take both before and after a purchase.

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus $30,000 or more for in-house staff.

Use these strategies to automate your email communications without coming across as cold to your customers.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Southwest Airlines excels at customer service by empowering employees, eliminating fees and maintaining a fun, people-first culture across all operations.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Do you want to rank higher on Google and make more sales? Find out how to determine if your site downloads too slowly and what will boost its speed.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Transparency builds customer trust, boosts loyalty and profits, and sets brands apart by fostering honest pricing, open communication and accountability.