Customers

Landing customers can be difficult, and keeping them can be even harder. What makes customer loyalty important for business?

Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others.

Whatever product or service you sell, it pays to stay on top of consumers' online shopping behaviors. These are the big ones to be aware of right now.

There are a lot you can learn from the way Southwest Airlines provides customer service. Here are the lessons your business can adopt.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

PATLive is an answering service that maintains 150 virtual receptionists. Each receptionist has more than 80 hours of training. All calls are routed to PATLive's call center facility in Tallahassee,...

Our teams have compared the best answering services for 2022. See up-to-date reviews and prices for these top-rated services.

Your business can benefit from creating a community of loyal followers. Here are some ways to do it.

Customer service problems cause many business failures. Learn to put customers at the forefront of your business to boost sales, loyalty and trust.

Learn how chatbots differ from practical artificial intelligence. That knowledge can greatly improve your customer service tactics.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Losing customers? Here are four tips to woo them back.

Professional Communications Messaging Service Inc. (PCMSI) is an answering service with competitive fees and a quick setup time. It offers a variety of features, including customized plans, a best...

Want to launch a customer loyalty program for your business? Read this first.

Learn how Netflix's loyal customers are affected by changes to their billing policy, and what it means to you and your customers.

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Learn how to tap into the emotions that drive customers' buying decision.

Learn how to build a customer journey map for your small business.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

It's common business knowledge that it's cheaper to retain a current customer than it is to attract a new one. A great way to retain customer loyalty is the recurring revenue model.

Since customer service tactics can have a direct impact on sales and profits, it is more important than ever to get proper training for your team.