business.com receives compensation from some of the companies listed on this page. Advertising Disclosure

Home

Customers

Get expert advice, best practices, and effective solutions to attracting, managing, and growing your customer base. Check out our resources or ask an expert.

Latest: Advice, Tips and Resources

Article
Your Best Asset: What Makes Customer Loyalty So Important?
By Max Freedman | September 21, 2022

Landing customers can be difficult, and keeping them can be even harder. What makes customer loyalty important for business?

Article
Leveraging the Power and Benefits of Social CRM
By Kimberlee Leonard | September 20, 2022

Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.

Article
Why Responding to All Your Online Reviews Is Critical
By Eric ‘ERock’ Christopher | September 20, 2022

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Article
Lessons From Big Brands: 7 Customer Service Pitfalls That Will Destroy Your Brand
By Jennifer Dublino | September 20, 2022

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Article
7 Essential Components of Excellent Customer Service
By Megan Totka | September 20, 2022

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Article
What Is Lead Scoring?
By Julie Thompson | September 20, 2022

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

Article
Tips to Improve Customer Service on Your E-commerce Site
By Max Freedman | September 20, 2022

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Article
Know Your Customers: How Different Generations Prefer To Pay
By Julie Thompson | September 20, 2022

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Article
Why Efficient Customer Service Is Better Than Friendly Customer Service
By Jamie Johnson | September 20, 2022

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Article
Features of Call Center Systems
By Sean Peek | September 20, 2022

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Article
How to Provide an Honest and Ethical User Experience
By Tony Sherba | September 09, 2022

When creating software and apps, businesses should strive for a user experience that doesn't exploit others.

Article
Entrepreneurs, Take Note: 7 Trends in Online Purchasing Habits
By Chad Brooks | September 08, 2022

Whatever product or service you sell, it pays to stay on top of consumers' online shopping behaviors. These are the big ones to be aware of right now.

Article
Southwest Airlines: A Case Study in Great Customer Service
By Sean Peek | September 08, 2022

There are a lot you can learn from the way Southwest Airlines provides customer service. Here are the lessons your business can adopt.

Article
How to Make Money in Retirement: A Guide to Turning a Hobby into a Side Business
By Chad Brooks | September 07, 2022

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Review
PATLive Review
By Adam Uzialko | September 07, 2022

PATLive is an answering service that maintains 150 virtual receptionists. Each receptionist has more than 80 hours of training. All calls are routed to PATLive's call center facility in Tallahassee,...

Category
The Best Answering Services of 2022
By Adam Uzialko | September 07, 2022

Our teams have compared the best answering services for 2022. See up-to-date reviews and prices for these top-rated services.

Article
How to Create Community Around Your Brand
By Chad Brooks | September 07, 2022

Your business can benefit from creating a community of loyal followers. Here are some ways to do it.

Article
Customer Service Crimes: This Is Why Your Business Is Failing
By Julie Thompson | September 07, 2022

Customer service problems cause many business failures. Learn to put customers at the forefront of your business to boost sales, loyalty and trust.

Article
How to Differentiate Chatbots From Practical AI
By Mikhail Naumov | September 07, 2022

Learn how chatbots differ from practical artificial intelligence. That knowledge can greatly improve your customer service tactics.

Article
Customer Delight: The New Standard in Customer Service
By Sean Peek | September 06, 2022

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Article
4 Tips for Re-Engaging Past Clients
By Chad Brooks | September 06, 2022

Losing customers? Here are four tips to woo them back.

Review
PCMSI Review
By Adam Uzialko | September 02, 2022

Professional Communications Messaging Service Inc. (PCMSI) is an answering service with competitive fees and a quick setup time. It offers a variety of features, including customized plans, a best...

Article
The Perks of Being Loyal: How to Build a Customer Loyalty Program That Works
By Lucinda Watrous | September 01, 2022

Want to launch a customer loyalty program for your business? Read this first.

Article
When Being Grandfathered Means Nothing: How Netflix’s Changes Affect Its Most Loyal Customers
By Chad Brooks | September 01, 2022

Learn how Netflix's loyal customers are affected by changes to their billing policy, and what it means to you and your customers.

Article
5 Reasons You Should Consider Using a Virtual Receptionist
By Adam Uzialko | September 01, 2022

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Article
Understanding Customer Emotions and Addressing Them in Your Sales Strategy
By Andrea Grodnizky | September 01, 2022

Learn how to tap into the emotions that drive customers' buying decision.

Article
A Guide to Creating a Customer Journey Map for Your Brand
By Adam Uzialko | September 01, 2022

Learn how to build a customer journey map for your small business.

Article
Changing Perception: Simple Ways to Improve Your Customers’ Waiting Experience
By Jamie Johnson | September 01, 2022

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

Article
Returning Customers Spend 67% More Than New Customers – Keep Your Customers Coming Back with a Recurring Revenue Sales Model
By Market Expert | September 01, 2022

It's common business knowledge that it's cheaper to retain a current customer than it is to attract a new one. A great way to retain customer loyalty is the recurring revenue model.

Article
How Much Does Customer Service Training Cost?
By Chad Brooks | September 01, 2022

Since customer service tactics can have a direct impact on sales and profits, it is more important than ever to get proper training for your team.