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Latest: Advice, Tips and Resources

Article
The Perks of Being Loyal: How to Build a Customer Loyalty Program That Works
By Lucinda Watrous | November 28, 2022

Want to launch a customer loyalty program for your business? Read this first.

Category
The Best Answering Services of 2022
By Adam Uzialko | November 22, 2022

Our teams have compared the best answering services for 2022. See up-to-date reviews and prices for these top-rated services.

Article
8 Components of Customer Personas
By Tabitha Naylor | November 21, 2022

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Article
Aim and Fire! How to Identify Your Target Audience
By Usman Raza | November 18, 2022

Every business has an ideal client. Here's how to determine who that is for your business.

Article
What Does a Great Customer Experience Look Like Now?
By Jennifer Dublino | November 16, 2022

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

Article
10 Ways to Get Good Customer Reviews
By Skye Schooley | November 15, 2022

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Review
PCMSI Review
By Adam Uzialko | November 07, 2022

Professional Communications Messaging Service Inc. (PCMSI) is an answering service with competitive fees and a quick setup time. It offers a variety of features, including customized plans, a best...

Review
PATLive Review
By Adam Uzialko | November 07, 2022

PATLive is an answering service that maintains 150 virtual receptionists. Each receptionist has more than 80 hours of training. All calls are routed to PATLive's call center facility in Tallahassee,...

sales pitch presentation
Article
Leveraging the Power and Benefits of Social CRM
By Kimberlee Leonard | October 27, 2022

Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.

Prey movie poster
Article
By Dropping “Predator,” Prey Shows How to Trust Your Audience
By business.com editorial staff | October 21, 2022

Sometimes a brand is so successful that it’s bigger than a name-drop.

Article
How to Choose the Best Call Center Software
By Larry Alton | October 20, 2022

Call center software can give you a great way to communicate with your customers if you pick the right one for your business. Here's what to look for.

Article
Understanding Customer Emotions and Addressing Them in Your Sales Strategy
By Sean Peek | October 20, 2022

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Article
Why Responding to All Your Online Reviews Is Critical
By Jennifer Dublino | October 19, 2022

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Article
How to Provide an Honest and Ethical User Experience
By Sean Peek | October 13, 2022

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Article
10 Signs a Customer Is Not Worth It
By Jennifer Dublino | October 12, 2022

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Article
7 Essential Components of Excellent Customer Service
By Megan Totka | September 30, 2022

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Article
Your Best Asset: What Makes Customer Loyalty So Important?
By Max Freedman | September 21, 2022

Landing customers can be difficult, and keeping them can be even harder. What makes customer loyalty important for business?

Article
Lessons From Big Brands: 7 Customer Service Pitfalls That Will Destroy Your Brand
By Jennifer Dublino | September 20, 2022

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Article
What Is Lead Scoring?
By Julie Thompson | September 20, 2022

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

Article
Tips to Improve Customer Service on Your E-commerce Site
By Max Freedman | September 20, 2022

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

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Article
Know Your Customers: How Different Generations Prefer To Pay
By Julie Thompson | September 20, 2022

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Article
Why Efficient Customer Service Is Better Than Friendly Customer Service
By Jamie Johnson | September 20, 2022

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Article
Features of Call Center Systems
By Sean Peek | September 20, 2022

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Article
Entrepreneurs, Take Note: 7 Trends in Online Purchasing Habits
By Chad Brooks | September 08, 2022

Whatever product or service you sell, it pays to stay on top of consumers' online shopping behaviors. These are the big ones to be aware of right now.

Article
Southwest Airlines: A Case Study in Great Customer Service
By Sean Peek | September 08, 2022

There are a lot you can learn from the way Southwest Airlines provides customer service. Here are the lessons your business can adopt.

Article
How to Make Money in Retirement: A Guide to Turning a Hobby into a Side Business
By Chad Brooks | September 07, 2022

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Article
How to Create Community Around Your Brand
By Chad Brooks | September 07, 2022

Your business can benefit from creating a community of loyal followers. Here are some ways to do it.

Article
Customer Service Crimes: This Is Why Your Business Is Failing
By Julie Thompson | September 07, 2022

Customer service problems cause many business failures. Learn to put customers at the forefront of your business to boost sales, loyalty and trust.

Article
How to Differentiate Chatbots From Practical AI
By Mikhail Naumov | September 07, 2022

Learn how chatbots differ from practical artificial intelligence. That knowledge can greatly improve your customer service tactics.

Article
Customer Delight: The New Standard in Customer Service
By Sean Peek | September 06, 2022

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.