Customers

Check out the top qualities to consider when selecting CRM software for your business.

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market to your ideal customers.

This guide describes how to choose and implement flexible CRM software for your small business.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.

A business's CRM system is only as good as the information it contains. Learn how to prevent data decay to ensure relevant information and promising leads.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

To thrive in the fast-growing e-commerce environment, SMBs need to build trust with their customers. Here are five suggestions to build online trust.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

The why and how of measuring LTV in B2B industries using customer relationship management software.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.