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Get expert advice, best practices, and effective solutions to attracting, managing, and growing your customer base. Check out our resources or ask an expert.

Latest: Advice, Tips and Resources

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Twilio Flex Review and Pricing
By Mark Fairlie | May 17, 2024
5 Ideas to Boost Your Loyalty Program’s Success
By Mark Fairlie | May 16, 2024

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Simple Ways to Improve Your Customers’ Waiting Experience
By Jamie Johnson | May 03, 2024

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

What Is Lead Scoring?
By Julie Thompson | April 18, 2024

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

20 Features to Look for in a CRM
By Mark Fairlie | April 18, 2024

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

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How to Make Your CRM Your Company’s Most Flexible Tool
By Mark Fairlie | April 18, 2024

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

10 Signs a Customer Is Not Worth Your Time
By Jennifer Dublino | April 17, 2024

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

7 Essential Components of Excellent Customer Service
By Megan Totka | April 10, 2024

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Southwest Airlines: A Case Study in Great Customer Service
By Sean Peek | April 10, 2024

Southwest has built an impeccable reputation by putting customers first and prioritizing its employees. Here's what businesses can learn from Southwest.

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Know Your Customers: How Different Generations Prefer To Pay
By Julie Thompson | April 10, 2024

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Repeat Business: 7 Ways to Keep Your Customers Coming Back
By Sean Peek | April 10, 2024

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

4 Tips for Reengaging Past Clients
By Jamie Johnson | April 10, 2024

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

How to Use Customer Feedback to Your Advantage
By Jennifer Dublino | April 10, 2024

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

How to Choose the Best Call Center Software
By Mark Fairlie | April 10, 2024

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more.

How Much Does Customer Service Training Cost?
By Jennifer Dublino | April 04, 2024

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Features of Call Center Systems
By Sean Peek | April 04, 2024

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Entrepreneurs, Take Note: 5 Trends in Online Purchasing Habits
By Jennifer Dublino | April 04, 2024

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

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Marketing Fail: 5 Customers Who Want to Destroy Your Business
By Andrew McDermott | April 02, 2024

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Your Best Asset: The Power of Customer Loyalty and its Significance
By Max Freedman | April 01, 2024

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

How to Create Community Around Your Brand
By Jennifer Dublino | April 01, 2024

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

What Should You Do When a Client Ignores You?
By Lauren Kubiak | April 01, 2024

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

6 Ways Email Automation Can Elevate Your Customer Support
By Sean Peek | March 15, 2024

Use these strategies to automate your email communications without coming across as cold to your customers.

10 Ways to Get Good Customer Reviews
By Skye Schooley | March 01, 2024

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Tips to Improve Customer Service on Your E-commerce Site
By Max Freedman | February 28, 2024

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

How Do You Sustain and Grow Your Customer Relationships?
By Chad Brooks | February 14, 2024

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

How to Make Money in Retirement: A Guide to Turning a Hobby Into a Side Business
By Jennifer Dublino | February 14, 2024

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Building Brand Intimacy: How to Emotionally Connect With Customers
By Julie Thompson | February 01, 2024

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Why Efficient Customer Service Is Better Than Friendly Customer Service
By Jamie Johnson | January 11, 2024

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Are Chatbots AI? How to Differentiate Chatbots From Conversational AI
By Mark Fairlie | January 11, 2024

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Returning Customers Spend 67 Percent More Than New Customers – Keep Your Customers Coming Back With a Recurring Revenue Sales Model
By Jennifer Dublino | January 03, 2024

Keeping your current customers is less expensive than attracting new ones. Learn the benefits of recurring revenue and how to implement it in your business.