Customers

Businesses are feeling uncertain about the outcome of the most anticipated time of the year: the holiday shopping season. Here are some predictions to inform your strategy.

Our teams have compared the best answering services for 2021. See up-to-date reviews and prices for these top-rated services.

Online review platforms are the new Yellow Pages. Learn how to use them to their full potential.

IVR systems can save your business time and money and boost customer satisfaction. Learn how IVR works.

Great customer service can be a challenge for your e-commerce site because of the lack of face-to-face contact, but it's just as important as in any customer-facing business.

Looking for a new CRM? Learn how to streamline the process for your business.

Digital marketing is a crucial tool for conversion, but no-reply emails hurt your messages. Find out why no-reply messages are problematic and learn alternatives in this guide.

Apple Pay is the top contactless mobile payment method in the U.S. Learn how your business can start accepting Apple Pay online and in person.

It's common business knowledge that it's cheaper to retain a current customer than it is to attract a new one.

Are you looking for a tried-and-tested online marketing strategy that can explode your sales? Product reviews can help you just that.

First impressions matter, especially in email marketing. In this guide, discover how to craft an impressive and engaging welcome email.

It costs five times more to find a new customer than to retain a current one, use these tactics to keep your customers coming back.

When we understand the psychology behind social proof, we can begin to strategize ways of using it to our advantage. Tips inside!

Lead scoring can help prioritize your top leads, increase conversions, and improve communication between your marketing and sales departments.

Tablets can maximize your space, improve product displays, gather customer data and more.

Learn how to use email marketing to recover e-commerce cart abandonment and increase sales.

Learn how to set marketing goals and achieve them through a targeted email marketing campaign.

People are leery of promotional emails, so it's important not to annoy potential customers with your campaign. Here are 10 tips to help you avoid that problem.

Follow these tips to cultivate an exclusive brand image and high-end consumer following.

Here are the top qualities to consider when selecting CRM software for your business.

To delight a customer is to provide the unexpected. Here are four key principles to providing a delightful customer service experience.

Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.

Follow these tips to make your customers want to return to your store.

An emotional connection can make all the difference when a customer is deciding to buy.

Proper implementation of your business's CRM software is key to maximizing the benefits it offers your sales team.

Customer relationship management (CRM) software is a key tool for most modern businesses. Here's how to make your CRM system adapt to your existing business operations.

This buying guide includes our best picks for CRM software and tips for purchasing the right CRM solution for your small business.

A sales cadence helps establish a script and sequence sales reps can follow to land new clients.