Customers

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more.

Use these strategies to automate your email communications without coming across as cold to your customers.

Southwest has built an impeccable reputation by putting customers first and prioritizing its employees. Here's what businesses can learn from Southwest.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.

What do consumers want in their experience with companies? This is how your business can ensure great customer service.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Long waits are frustrating for customers and can cost you their business. Follow these easy tips to improve your customers' waiting experience.

When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency. Learn how to score leads.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.