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Let's Be Honest, People Hate Digital Marketing

BY Sarah Schaffer

To avoid irritating consumers, businesses need to use digital marketing strategically.

The Best Answering Services of 2020

BY Adam Uzialko

Our teams have compared the best answering services for 2020. See up-to-date reviews and prices for these top-rated services.

The Best Call Center Services for 2020

BY Adam Uzialko

Our team has compared the best call center services for 2020. See up-to-date reviews for the top-rated answering services.

I have published several children's books. Is it a good idea for me to hire a literary agent? Thanks!

QUESTION | BY Rene Ghazarian | 4 ANSWERS | LAST ACTIVITY ON 02/22/20

Would a literary agent be beneficial for promoting my children's books or am I better off promoting them myself?

How do I build my business in a small "It's who you know" town, when you are new?

QUESTION | BY Julia Hilleary | 35 ANSWERS | LAST ACTIVITY ON 02/21/20

My business is an in-home pilates studio, in horse country, close to the vest farming neighborhood. I have tried to break in with the neighbors, advertise, teach public classes, offered intros & good...

How can we get professional buyers to come to our fashion show?

QUESTION | BY Joey Yu | 4 ANSWERS | LAST ACTIVITY ON 02/19/20

My company is planning on holding a fashion show in July 2020 in Thailand. We're looking for ways to invite professional buyers to the show. How we can get in touch with the right people and get them...

How Net Promoter Score Can Improve Your Business's Customer Satisfaction

BY Ian Landsman

NPS can become a powerful tool to improve your business processes and significantly increase retention. Here’s how.

How to Write a Self-Service Article That Actually Works

BY Ian Landsman

Learn how to write a self-service article that helps your customers solve an issue themselves.

How Customer Support Improves B2B Customer Retention

BY Robert Johnson

Learn how positive customer service interactions with your business can help you retain your B2B customers.

3 Lessons Modern Marketers Can Learn From History's Greatest Advertisers

BY Matt Shealy

Modern marketers rely heavily on martech and analytics to drive results, while in the past advertisers used things like broad demographics data and creative copy to move the needle.

How Negative Reviews Can Be a Positive for Your SEO

BY Christine James

Maybe we've been thinking of bad reviews all wrong. It turns out they can be a boon for your SEO as well as a chance for your customer service to shine.

Revealed: 4 Customer Retention Tricks You Need to Know

BY Thomas Griffin

Grow your company and improve brand loyalty among existing customers.

Are You Providing Your Customers With the Right Information?

BY Chris Porteous

Maintaining and growing a customer base is never easy, but it's essential to your business's survival.

Successful Community Managers Share These Critical Qualities

BY Sean Peek

Community managers provide invaluable services to the companies they work for and their audiences. Here's what the best community managers have in common.

How Small Businesses Can Foster Positive Electronic Word of Mouth

BY Ming-Yi Wu

Word-of-mouth marketing is critical for small businesses, because they lack the brand recognition that big companies enjoy.

What is Next-Gen User Experience?

BY Moazzam Kamran

How the evolution of the internet has redefined conventional user experience and how organisations ca leverage new tools and tech to cater to a new breed of always on, tech savvy consumers.