Customers

It's common business knowledge that it's cheaper to retain a current customer than it is to attract a new one. A great way to retain customer loyalty is the recurring revenue model.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Use these strategies to automate your email communications without coming across as cold to your customers.

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Attracting and retaining customers is crucial for a business' long-term growth. Learn why customer loyalty is critical and how to build and maintain it.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Sometimes a brand is so successful that it’s bigger than a name-drop.

Learn how to build a customer journey map for your small business.

Our teams have compared the best answering services for 2023. See up-to-date reviews and prices for these top-rated services.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

This guide describes how to choose and implement flexible CRM software for your small business.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

There are a lot you can learn from the way Southwest Airlines provides customer service. Here are the lessons your business can adopt.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Making emotional connections can turn potential customers into repeat ones. Learn more about how to do it.

Getting the customer in the door once is just half the battle; you'll want to make sure plenty of customers come back. Here are some ways to do that.

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market to your ideal customers.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.