Customers

Want to launch a customer loyalty program for your business? Read this first.

Our teams have compared the best answering services for 2022. See up-to-date reviews and prices for these top-rated services.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Every business has an ideal client. Here's how to determine who that is for your business.

Customer expectations have changed due to the COVID-19 pandemic. To stay competitive, be sure to provide the level of service that customers expect now.

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Professional Communications Messaging Service Inc. (PCMSI) is an answering service with competitive fees and a quick setup time. It offers a variety of features, including customized plans, a best...

PATLive is an answering service that maintains 150 virtual receptionists. Each receptionist has more than 80 hours of training. All calls are routed to PATLive's call center facility in Tallahassee,...

Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.

Sometimes a brand is so successful that it’s bigger than a name-drop.

Call center software can give you a great way to communicate with your customers if you pick the right one for your business. Here's what to look for.

Emotion is the driving force in today's buying process. Learn how to tap the feelings that drive customers' buying decisions.

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.

Landing customers can be difficult, and keeping them can be even harder. What makes customer loyalty important for business?

Big brands offer many examples of what not to do in customer service. Avoid these seven pitfalls to retain customers and protect your reputation.

Lead scoring takes the guesswork out of sifting through and converting leads, helping your business focus on the leads most likely to become customers.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Businesses should understand what payment tools their customers like to use. Learn the methods different demographics favor.

Greeting your customers with a smile is important, but efficiency matters even more. Learn how to provide efficient customer service.

Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.

Whatever product or service you sell, it pays to stay on top of consumers' online shopping behaviors. These are the big ones to be aware of right now.

There are a lot you can learn from the way Southwest Airlines provides customer service. Here are the lessons your business can adopt.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Your business can benefit from creating a community of loyal followers. Here are some ways to do it.

Customer service problems cause many business failures. Learn to put customers at the forefront of your business to boost sales, loyalty and trust.

Learn how chatbots differ from practical artificial intelligence. That knowledge can greatly improve your customer service tactics.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.