Customers

With shutdowns, limited openings, mask rules and more, the pandemic isn't consumer-friendly. Customer complaints are on the rise, but there's a system for dealing with a tough customer: LARK.

Social media changes how people interact with brands. Here are some key statistics on trends in social media and how you can take advantage of them.

Blogging is one of the most effective and least intrusive ways of engaging with customers, building trust, and driving organic traffic. But where and how do you start?

Don't reduce your SEO and marketing activities during the current crisis. Learn how SEO will help you stay in the minds of your audience and help you thrive in the future.

Your blog can be a good place to start growing your leads.

Small businesses rely on growing their sales to drive revenue and support a healthy cash flow. These 12 proven ways to increase sales can help your small business grow.

It's not always easy for your customers to call you during your normal business hours. That's where a 24/7 call center comes in handy.

B2B and B2C marketing have a lot in common, but also significant differences. Here are four B2B marketing strategies and how to use them to generate more sales and leads for your business.

Our teams have compared the best answering services for 2020. See up-to-date reviews and prices for these top-rated services.

These tools and strategies can make email marketing more efficient and less time-consuming.

A great user experience is important on all businesses' websites, but it's crucial for e-commerce storefronts. Let's explore several ways you can improve your UX for a competitive edge.

Do you want to use your metrics to make smarter business decisions? Let's look at four important metrics and how to use them to grow your business.

Want more people to read your emails? Here is how to engage your subscribers more efficiently and boost email marketing ROI.

Do you have a hard time keeping customers interested after their initial purchase? If so, you may need help getting a handle on your churn rate.

Today, it is more important than ever for businesses to find ways to keep their audiences interested. Here are a few actionable tips.

Is outsourcing customer service right for your business? Before you outsource your customer service to a call center, understand the pros and cons.

Learn the best ways to handle customers who refuse to follow health and safety policies.

Find out how you can boil down your business to a few keywords.

Learn how to set marketing goals and achieve them through a targeted email marketing campaign.

Companies lose billions annually to bad customer service, so focusing on customer satisfaction is a great way to go. But how do you determine and measure their satisfaction?