AdvancedMD EHR Software Review and Pricing

Why We Chose AdvancedMD for Ease of Use

After testing AdvancedMD and competing solutions, we concluded that AdvancedMD is the best medical software for healthcare organizations prioritizing ease of use. Thanks to its user-friendly features, like a color-coded navigation system, AdvancedMD makes for an intuitive workflow and an enjoyable overall user experience. Its dashboard is readily configurable and easily scales and adjusts as your office grows. We love that users have a direct connection with the vendor’s product team to keep the system functioning as they want, which is just one of the many ways AdvancedMD offers more flexibility than rivals.

The AdvancedMD platform automates and streamlines your electronic health records (EHRs) management, scheduling, billing and patient engagement with one central dashboard, making communicating with patients and staff simple. Because AdvancedMD is so straightforward to use once you’ve received the company-provided training, we found it exceptionally well-suited for practices that are most concerned with ease of use when choosing their medical software.

According to Grand View Research, the global EHR market is projected to grow at a compound annual growth rate of 4.54 percent from 2025 to 2030, driven by increasing adoption of digital health solutions. The market was valued at $33.43 billion in 2024 and is expected to reach $43.36 billion by 2030. AdvancedMD’s comprehensive but easy-to-use feature set positions it well within this expanding market, particularly with its focus on scalability and usability.

Ease of Use

AdvancedMD sets itself apart from other medical software in that it’s simple and even fun to use, with a modern look. Its dashboard and navigation are color-coded for an uncomplicated workflow. For example, blue refers to patient care, red is for scheduling, yellow is for recording and green is for billing. That same color scheme appears in around 150 different customizable templates.

AdvancedMD runs entirely in the cloud using Amazon’s powerful web services, which means you can access your medical practice software from anywhere with an internet connection — there are no complicated on-site servers to maintain or worry about. The system is designed to stay online during your busiest hours, with backup mechanisms that automatically take over if something goes wrong. We appreciate that you won’t lose valuable patient time due to system crashes, as AdvancedMD promises less than 5 minutes of downtime per day during peak hours.

During our testing, we found that the software responds fast when navigating between patient records, scheduling appointments or pulling up information. Since it’s a cloud-based platform, you always get the latest features and security updates without any IT headaches. Plus, AdvancedMD connects seamlessly with other healthcare applications through modern web-based connections, making it simple to link your existing tools and workflows and increasing its usability. The system uses healthcare industry standards (like FHIR) that most other medical software recognizes, ensuring compatibility, and if you need custom integrations, there are clear instructions and tools for your IT team or developers.

This technical foundation means you can focus on patient care instead of worrying about whether your software will work when you need it most. While some users have reported initial difficulties learning to use the platform’s shortcuts and templates, we love how AdvancedMD provides in-depth implementation support and a robust library of self-guided educational material to help you learn the system. Once you do, navigating the software is a breeze, which is why AdvancedMD stands out for its usability.

AdvancedMD Features

AdvancedMD’s features include practice management, EHRs, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting. We were impressed that the vendor lets you build your own package and decide which features to include in your subscription based on your practice’s needs.

However, while we acknowledge that this a la carte model is appealing, AdvancedMD charges for certain features that, fundamental as they are to practice management solutions, we believe should be automatically included. Charging for them makes this software expensive for startups and providers with limited means. On the other hand, practices with larger budgets can benefit from the flexibility of AdvancedMD’s add-on options.

Medical Practice Management Software Features

AdvancedMD offers a fully integrated medical practice management and billing platform. High-quality medical billing services are also available for practices that want to outsource their revenue cycle management (RCM). Here are some of the significant features that stood out to us when we tried the practice management software.

Scheduling

We liked the AdvancedMD scheduler’s user-friendly drag-and-drop interface. This lets staff set new appointments on a color-coded calendar that can be organized by provider, location or other custom filters. Upon setting an appointment, staffers can register new patients or ensure their information is current.

We also liked that you can easily run batch insurance eligibility checks once appointments are set or verify eligibility on a patient-by-patient basis. Most competitors offer this critical tool, allowing front offices to save time and prune last-minute cancellations and no-shows.

On the provider side, a schedule snapshot shows their appointments for the day. We found it neat that the daily snapshot displays the location of a patient’s appointment for practices with multiple locations. You can hover over a set appointment for quick facts about the patient, including their name, address and insurance. The quick-view format also shows the type of appointment the patient is scheduled for and clinical notes from any recent visits.

Another helpful feature that few rivals offer is AdvancedMD’s appointment waitlist. Staff can fill open time slots in the event of canceled or rescheduled appointments, manage wait lists and assign new appointments based on a patient’s availability.

The AdvancedMD billing module, aptly described as “built by billers for billers,” offers powerful RCM tools. AdvancedMD integrates with 1,800 carriers, and clearinghouse fees are included in the software’s subscription price. The software contains International Classification of Diseases, 10th Revision (ICD-10); Healthcare Common Procedure Coding System; and Curricular Practical Training code libraries for convenient, rapid and accurate reference.

Once providers submit their invoices, the charges are pushed through to the billing module. If you handle your billing in-house, your coders and billers can review the charges to generate claims and submit them through the clearinghouse. However, with AdvancedMD’s billing services, you have access to a team of certified billers and the company’s claims scrubbing software, which guarantees a minimum 95 percent first-pass resolution rate. The platform’s ClaimInspector technology automatically scrubs claims for CCI, Health Insurance Portability and Accountability Act (HIPAA) and LCD errors before submission to maximize revenue potential by reducing denials, identifying unbilled items and shortening accounts receivable cycles. We appreciated that the system is transparent, enabling authorized stakeholders and team members to review communications from payers. This way, you can easily manage denied or rejected claims and revise them before submitting them. Read our full review of AdvancedMD’s medical billing services to learn more. 

AdvancedMD integrates with some of the best credit card processors for patient copays, debits and card payments during office visits. The software’s mobile functionalities for billing (and patient management) include an app where providers can simultaneously check their schedules, notes, patient schedules and comprehensive patient face sheets on the go. AdvancedMD helps you see all patient notes when making collection calls, while the built-in claims inspector function of 119 million edits catches potential coding errors to prevent claims rejection.

Patient Portal

The AdvancedMD patient portal automates administrative tasks and provides two-way video telemedicine functionality. Users can streamline patient communications, prescription orders and renewals, patient payments, online appointment requests and more. You can also accomplish these tasks via AdvancedMD’s mobile EHR iOS and Android apps, which help providers see patient details in real time, check insurance eligibility, send paperless faxes and more — more evidence of the solution’s high usability.

AdvancedMD recently redesigned its patient portal from the ground up with improved workflows and simplified navigation, making it easier for patients to find information and complete tasks. Patients can request prescription refills, send messages to your office and pay bills online. They can also request appointments, giving their preferred date and time. Patients will have access to their medical history and see reminders for upcoming visits. This functionality is on par with what competing systems enable.

Reporting

AdvancedMD offers advanced reporting capabilities that provide insight into your practice’s financial performance, daily operations and clinical statistics. You can customize the reporting, adding sections like “missed visits.” These reports are configurable and scalable; we were surprised to see that they also go beyond typical reporting features, including customized email templates for email newsletters, among other options.

A financial dashboard displays easily digestible information that can be filtered by provider, time frame, location and date range. Reports can also be filtered by collections, claims and more to give administrators a clearer picture of where practice revenue comes from. You can export reports to PDF and Microsoft Excel, as well as customize the financial dashboard to show your essential key performance indicators. The data is mapped out in easy-to-understand charts and line graphs.

You can configure the dashboards to show financial trends, such as your practice’s monthly performance, the leading payers for your practice and the number of days patient bills are spent in accounts receivable. We appreciate that the reporting — more than 150 standard and about 500 custom financial reports are available — can also be generated and delivered to inboxes regularly.

Electronic Medical Records

AdvancedMD’s electronic medical records (EMR) software includes a wide range of tools you can access in multiple ways. Here are some of the major EMR features we liked.

Dashboard

The AdvancedMD dashboard provides a bird’s-eye view of your practice’s clinical operations. Using unique “task donuts,” which you can customize based on the information you want to see first, the dashboard displays data about charge slips, clinical notes, prescriptions, documents, images, lab results, pharmacy requests and more. For example, the HealthWatcher donut filter alerts providers to patients who need to visit their practice regularly. Its features allow you to set recurring visits, list the reasons for each visit and automate reminders to patients — all without leaving the dashboard. You can also use the dashboard to navigate to your inbox to see incoming and outgoing messages.

Appointment Scheduler

We like that AdvancedMD’s scheduler is a customizable, color-coded calendar that you can filter by provider, location, visit type and more. It can populate up-to-date appointments, providing an overview of how many patients the practice is seeing. These are standard features we looked for in every medical software platform we evaluated.

You can set all new appointments directly in the scheduling module. AdvancedMD also enables integrated telemedicine appointments via a secure connection. Once the appointment is set, you can send intake forms to the patient. They’ll be notified that they’ve received forms via the secure patient portal for online completion or they can fill them out on an iPad when they arrive at the office for their appointment.

You can also check patients in and out with a few clicks directly in the scheduler. When you’re checking a patient in, the screen displays a feature that allows you to assign them to a specific exam room and notify providers that they’re ready to be seen.

Providers can also review e-prescriptions, pull in insurance information, message patients and communicate on HealthWatcher with features that include automated patient reminders and HIPAA consent sheets. The status of a patient’s coverage is checked automatically every 14 days, while lab alerts are flagged red for easy follow-up.

Clinical Notes

With AdvancedMD, you can tie specific note templates to certain appointment types. For example, if a patient is coming in for a consultation, you can set the necessary templates to pull up automatically when you select that appointment type.

The toolbar displays a timeline feature that shows a patient’s medical history. It includes their past appointments, notes, lab orders and prescriptions. You can also drag and drop to connect items and review multiple data points simultaneously.

A quick view of each patient card shows the patient’s risk factors, the summary of any healthcare plans based on their recent visits (which you can double-click for details), problems the patient is experiencing and current medications. The cards also include educational material you can send patients through the patient portal to review on their own time.

AdvancedMD integrates with Surescripts to check patients’ insurance and see which prescriptions they’ve filled in the past year. This feature is common but not universal in the medical software space, and it’s highly useful for keeping tabs on patients’ medications. The information can be downloaded and imported into the EMR, so even if it’s the patient’s first time at your practice, all of their medication history will be available.

Patient Encounter

Once the patient is checked in and placed in a room and a nurse has captured their vitals, you can update the patient’s status in the program to “Ready for Doctor” with a single click. Any intake forms they filled out before the visit will be available in the EMR. Nurses can add to these intake forms if needed.

The “Exam” tab lets you pull up the notes associated with the patient’s appointment type. We appreciated that notes are customizable to suit your practice’s workflow. You can add information by typing, dictating through software such as Dragon or M*Modal, or using acronyms and hotkeys.

You can add ICD-10 diagnosis codes to the note with the help of a “pick list.” The full library of ICD-10 codes is also available, enabling you to search for codes if needed. After you fill out and save an exam note, you can simply export it to AdvancedMD’s practice management module for billing.

Telemedicine

AdvancedMD also offers telemedicine appointments, which are available via a secure, HIPAA-compliant, two-way video functionality. Since the COVID-19 pandemic, telemedicine has become an integral and expected part of medical software, and we looked for that option in all of the medical software we tested.

Recent AdvancedMD enhancements include telehealth guest invites, which allow multiple participants in virtual appointments, auto-checkout settings for streamlined workflow and improved credit-card-on-file management for automated payment processing.

Security Features

HIPAA Security Rule compliance requires administrative, physical and technical safeguards to ensure confidentiality, integrity and the availability of electronic protected health information (ePHI) as outlined by the U.S. Department of Health and Human Services. The AdvancedMD platform includes advanced security measures that meet healthcare cybersecurity requirements. 

The vendor operates an information security management program that generally adheres to ISO 27001 standards and employs multiple layers of technical safeguards, including audit and event monitoring, logging, and encryption of all transmitted information. You can also use multifactor authentication to add an extra layer of protection for account credentials and healthcare data. 

AdvancedMD Pricing

AdvancedMD primarily offers three packages: Practice management and medical billing software, practice management and EMR software, and the a la carte “Build a Bundle.” Each allows you to add features, and pricing discounts or specialty-edition items may be available. The build-a-bundle option on the vendor’s website will give you a quote in less than 5 minutes.

You have the option to choose per-encounter pricing or an unlimited encounter model. Based on our research, you should expect pricing in the following ranges:

For practices that require medical billing support, AdvancedMD’s revenue cycle management services cost 4 to 8 percent of a practice’s monthly collections. Appealingly, it includes access to the entire software suite and all add-on features. The vendor’s billing experts scrub claims, manage claim denials and follow up on outstanding balances. However, this process excludes charge entry and coding, so you’ll still need to hire your own reserve biller. The service reports a 95 percent first-pass acceptance rate, which is standard.

Your total cost will vary based on practice size, feature selection and implementation services, but AdvancedMD is somewhat more expensive than some other solutions we reviewed. We were disappointed that some features — like appointment reminders, telemedicine and API access — incur extra charges regardless of your chosen package. Still, Advanced MD is one of the only companies on the market to provide the encounter-based pricing model, and there are sometimes discounts of up to 40 percent for custom bundles.

Implementation and Onboarding

AdvancedMD charges a hefty fee for comprehensive training and configuration, but we highly recommend purchasing these implementation services. They include more than 20 hours of basic one-on-one training, online training courses and basic custom configuration, during which the vendor’s team helps you set up tailored workflows, templates and more. The onboarding process also includes access to a dedicated account manager, who oversees the implementation and follows up with your organization after the go-live date, and a data conversion specialist.

Practices with collections above $200,000 per month can receive a free two-day on-site implementation. Regardless, all users have access to the company’s free “Video Training Library.” Implementation and training typically take four to six weeks from when your practice’s insurance credentials are received, but some users have reported it took them four months to finish getting set up. Allow sufficient time to ensure the system is fully functional and your staff is adequately trained before your planned launch date.

Customer Service

AdvancedMD offers customer support via phone, email, help desk tickets and live web chat. We were impressed that the company enables remote access technical support, which allows a support agent to take control of a user’s device to troubleshoot problems. We also like that there is a community portal, called “Hub,” which lets users give and receive peer support.

The company has also introduced a modern developer portal that provides integration partners and users with centralized access to API documentation, support resources and app management tools. While the more you customize your system with integrations, the steeper the learning curve will be, we found that AdvancedMD provides sufficient resources for making the most of this software solution and enhancing its value. 

Limitations

One drawback of AdvancedMD is that it’s one of the more expensive EMR platforms we reviewed, especially after you factor in the implementation costs and monthly fees for indispensable add-on features. Furthermore, the lack of a tiered implementation pricing structure, which was previously offered, means practices on a budget might not be able to afford the large expense required to start using the software. For a more competitively priced option, see our review of DrChrono, which even offers a free trial.

Some users report occasional glitches and performance slowdowns, particularly during peak usage periods. Additionally, the learning curve can be steep for less tech-savvy users, with some requiring additional training beyond the standard 20-hour allocation to achieve proficiency. Even so, we found that AdvancedMD outperforms competitors in usability once you fully understand how the platform works. However, those new to medical software may want to check out our Tebra review for an option that requires only minimal training.

Methodology

We spent hours researching, analyzing and testing medical software, including AdvancedMD, to identify the best options on the market. Our investigation involved software demonstrations, phone interviews and customer service calls. We also analyzed customer service reviews available online, such as those listed on the Better Business Bureau website.

When determining the best solution for practices concerned about ease of use, we closely assessed platform intuitiveness, scalability and flexibility, including the ability to add or drop individual features and tools. We found AdvancedMD to be the ideal medical software for those seeking high usability because of its flexible platform and effectiveness in managing multiple locations with ease.

Bottom Line

We recommend AdvancedMD for…

• Large medical practices that need comprehensive medical software with the flexibility to customize their solution.
• Multilocation practices that require advanced scheduling, billing integration and robust reporting features.
• Healthcare organizations with dedicated IT support or tech-savvy staff.

We don’t recommend AdvancedMD for…

• Small practices or startup healthcare organizations with limited budgets.
• Solo practitioners or practices that prefer out-of-the-box solutions.
• Practices without dedicated medical coding staff.