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Brivo Review

ByKiely Kuligowski,
business.com writer
| Updated
Jul 15, 2019
Home
> Technology
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Brivo's main access offering centers on its mobile platform, which simplifies the setup and management of the system. It replaces traditional cards and door readers with a mobile phone. Employees can download the Brivo Onair Pass app, which allows them to press a button to unlock any door they're allowed to access. The app communicates to a database (stored in the cloud), which sends an encrypted signal to the door controller, opening the door.

Brivo

Brivo

The Best Access Control Systems of 2020

The Verdict

Brivo brings a different approach to access control – its goal is to minimize hardware and operate the software from the cloud. This system is appealing: There's no expensive hardware, and you can manage the system from your smartphone.

To see all our recommendations for access control systems, see our best picks page.

Brivo Options and Plans

Onair Pass is Brivo's main product, but you can integrate other security measures, such as cameras and biometrics, through Brivo's authorized partner system. You can also use Brivo's door locks along with traditional door readers and credentials from other companies. (There is a list of compatible hardware on the company's website.)

The company does not offer a managed access service, meaning Brivo won't handle the management and surveillance of your system.

Features

Brivo's interface operates primarily over the cloud, allowing you to access your system from any web browser or smart device connected to the internet. With this control access system, there’s an unlimited event history, and if you also install Brivo's video surveillance, you can review footage of specific events going back one year. Brivo also offers an onsite server that stores 10 million events.

Mobile access is the main benefit of this system, allowing you to manage your system from your phone. If someone, such as a maintenance person, needs access to your business on the weekend, you can view a live video feed to confirm it's them, then unlock the door and continue monitoring them, all remotely from your phone.

Brivo's building access control can be installed for up to 1,000 doors and can handle an unlimited number of users; however, you must purchase licenses for each employee's phone to work with the system.

There are no fire or carbon monoxide alarm integrations. There is, however, an intrusion alarm that will notify you when a break-in is detected.

Because the only necessary hardware is the door control boxes and locks, Brivo is one of the easiest systems to install on your own, and installation manuals are available on the company website. However, if you would prefer to have the equipment installed professionally, Brivo works with third-party services to install the equipment. Brivo also offers consultations upon request.

Customer Service

As part of our review, we contacted access control system companies posing as a small business owner with questions. The customer support we received from Brivo was above average. Our inquiries were returned in a timely manner by helpful and accommodating representatives. The window for support, however, is limited. Brivo agents can be reached Monday to Friday, 8 a.m. to 8 p.m., Eastern Time for technical support. The company doesn't offer live chat, so you're limited to contacting the company either by phone or email. There is also a submission form on the website that you can fill out to have a representative contact you.

Brivo offers several resources for customers, including articles, manuals, videos, and even a podcast to help you make the most of your Brivo access security system.

Editor's note: Looking for an access control system for your business? Fill out the questionnaire below to have our vendor partners contact you about your needs.

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Brivo

Brivo

The Best Access Control Systems of 2020

The Verdict

Brivo brings a different approach to access control – its goal is to minimize hardware and operate the software from the cloud. This system is appealing: There's no expensive hardware, and you can manage the system from your smartphone.

Kiely Kuligowski
Kiely Kuligowski
See Kiely Kuligowski's Profile
Kiely is a staff writer based in New York City. She worked as a marketing copywriter after graduating with her bachelor’s in English from Miami University (OH) and is now embracing her hipster side as a new resident of Brooklyn. You can reach her on Twitter or by email.