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DrChrono Medical Billing Software Review and Pricing
Table of Contents
- DrChrono manages the entire billing process, from charge entry to denial management, with a clean claims submissions rate over 98 percent.
- The software includes a live-claims feed with claim data and status, along with informative reports.
- DrChrono's billing services and medical software are budget-friendly.
- Some advanced features, such as electronic prescribing of controlled substances, are available only on higher-priced tiers.
- Practices must use DrChrono's full EHR system to access its billing services, while many competitors allow integration with third-party practice management software.
- Phone support is limited to complex issues, and e-tickets may take a long time to be resolved.
Running an efficient medical practice takes more than accurate coding and quick collections — it requires a smooth billing workflow from start to finish. DrChrono is a healthcare IT company that provides full medical billing and revenue cycle management (RCM) services, giving practices end-to-end support from charge entry to denial management. Its built-in automations, seamless electronic health record (EHR) integration and customizable tools reduce administrative strain and keep operations moving efficiently. With these strengths, we chose DrChrono as the best medical billing service for workflows.
DrChrono Editor's Rating:
8.6 / 10
- Pricing/value
- 9.0/10
- EMR/PMS
- 8.5/10
- RCM process
- 9.0/10
- First-pass claims rate
- 9.6/10
- Customer service
- 7.0/10
Editor’s note: Looking for the right medical practice management solution for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.
Why We Chose DrChrono for Workflow
We chose DrChrono as the best medical billing service for workflows because it combines end-to-end revenue cycle management with automation and proven performance. The company reports a 98 percent clean claims submission rate and processes more than $3 billion in claims, with over 96 percent paid within 60 days. Case studies show that practices tend to improve cash flow by about 40 percent after switching to DrChrono, demonstrating its ability to streamline billing operations and support healthy revenue cycles.
Additionally, DrChrono’s full-service RCM covers charge entry, medical coding and denial management — areas some competitors leave to the practice — which helps cut staffing costs and keeps the medical billing process seamless. With its user-friendly tools and responsive support, DrChrono makes it easier for practices to keep billing efficient and avoid extra administrative hassles.
Ease of Use
DrChrono earned our pick as the best medical billing service for workflows largely because of its simplicity. The platform’s clean layout and top-bar navigation are easy to learn, so staff can get comfortable quickly. Each step in the medical billing process flows naturally into the next, making it simple to get started without a steep learning curve.
Once DrChrono’s team takes over the detailed RCM work, practices can shift their focus to other tasks within the software just as easily. For comparison, our review of AdvancedMD notes that this platform also delivers a highly intuitive experience, but at a higher cost, while leaving medical coding to the practice. DrChrono, by contrast, manages coding for you, making the workflow even more seamless and hassle-free.
Taken together, DrChrono’s user-friendly design and full-service RCM give practices a clear, streamlined workflow that saves time and minimizes administrative stress.
DrChrono Features
To access DrChrono’s medical billing and coding services, practices need to use the company’s full EHR platform. That might sound restrictive at first, but the upside is that you get an all-in-one system designed to keep workflows running smoothly and cover most areas of practice management. Here are some top features:
Billing
DrChrono’s medical billing service manages the entire RCM process, starting with charge entry and claims coding. Medical claims are submitted through eProvider Solutions (ePS), TriZetto and Carisk Partners clearinghouses, and all clearinghouse fees are covered in the percentage of annual net collections you pay. This includes the initial setup needed to establish EDI and ERA connections between DrChrono’s system and your payers.
Before submission, each claim is scrubbed to catch potential errors that could trigger a denial. Once forwarded to the payer, DrChrono monitors the claim until it’s paid, with funds deposited directly into your account after fees are taken out. If a claim is denied, you’ll be notified of the reason and can make corrections yourself, or you can let DrChrono’s RCM team handle it, in which case they’ll automatically resolve the denial for you.
The company reports a 98 percent clean claims rate, a 48-hour turnaround on denials and even guarantees practice profitability. Its billing dashboards provide detailed, transparent reports, with graphs and charts that highlight what’s working and where you can improve.
Medical software
DrChrono’s platform is technically an EHR system with electronic medical record (EMR) functions built in. In other words, it combines the clinical record-keeping you’d expect from an EMR with the broader scheduling, patient engagement and reporting tools of an EHR.
The system is designed to be simple and effective, with a clean interface that’s easy for providers and staff to navigate. It includes scheduling tools, pre-saved appointment profiles and customizable patient flags, all of which help practices stay organized. When you use DrChrono’s RCM services, you also gain access to its full suite of features, including the patient portal and insurance eligibility app. Together, these tools create a consistent workflow between providers and staff while automating many routine tasks.
As noted above, DrChrono’s billing services are integrated with its practice management module, where the billing team creates and processes claims. The platform is accessible anytime through an iPad, iPhone or web browser, giving practices flexibility to manage both clinical and financial workflows from virtually anywhere.
Reports
DrChrono makes it easy to turn practice data into meaningful insights. All information stored in the EHR system and practice management software can be pulled into custom reports, which are generated on demand using real-time data. This means practices always have the most up-to-date view of their billing performance.
Reports can cover metrics like the number and value of claims submitted, the dollar amount of claims paid, the number of denied claims and how many were resolved after follow-up from DrChrono’s billing team. Updates to the denial analysis tools also help practices spot patterns in denied claims, making it easier to address recurring issues before they slow down collections.
DrChrono Pricing
DrChrono offers four different plans with varying medical billing features. Pricing isn’t published; instead, practices must request a customized quote tailored to their size, specialty and patient volume.
Plan | Medical billing features |
|---|---|
Prometheus |
|
Hippocrates | Everything in Prometheus, plus:
|
Apollo | Everything in Hippocrates, plus:
|
Apollo Plus | Everything in lower plans, plus:
|
DrChrono considers several factors when setting prices:
- Monthly collections: You’ll pay either a negotiated monthly minimum or a percentage of collections (typically 4 to 8 percent), whichever is higher.
- Patient encounters: Frequency of visits affects pricing.
- Specialty: Different specialties have unique billing and coding requirements, which impact cost.
- Number of providers: Team size (physicians, nurses and staff) is also factored in.
Other considerations include the following:
- Additional fees: Practices may face extra charges for exceeding plan limits, paper statements or certain types of data migration.
- Free trial: DrChrono offers a 30-day free trial so practices can test the service.
- Contracts: Contracts are generally required, with length tied to claims volume. Smaller practices may face longer terms, while multi-year agreements are sometimes necessary for upgrades or advanced RCM packages. Overall, DrChrono’s contracts are less restrictive than many competitors.
Implementation and Onboarding
We like that DrChrono includes implementation and onboarding in its subscription price, since many competitors charge extra just to get started. Even better, the setup process is relatively quick — most practices can be up and running within 30 to 60 days.
As part of onboarding, you’ll be paired with a dedicated account manager who provides one-on-one training, answers technical questions and helps tailor the system to your organization’s needs. This representative also serves as your main point of contact during setup. While some other billing services offer similar support, it isn’t always standard across the industry.
Customer Support
DrChrono provides support mainly through a help-desk ticket system and live chat. Phone support is available Monday through Friday from 8:30 a.m. to 5 p.m. EST, but it’s intended for more complex issues.
That said, many customer reviews suggest DrChrono’s support doesn’t always measure up. On Trustpilot, users frequently note that tickets can take a long time to resolve and often require multiple follow-ups. If strong customer service is a top priority, a rival like athenahealth may be a better fit — as we note in our roundup of the best medical software, this company has an excellent reputation for support.
Methodology
To find the best medical billing services, we researched and analyzed a wide range of vendors, including DrChrono. Our process included software demos, phone interviews and direct calls to customer service teams. We also reviewed user feedback from sources such as the Better Business Bureau. In each case, we evaluated factors like billing accuracy, claims management, reporting tools, pricing and overall ease of use.
When choosing the best option for practices focused on workflow, we placed the most weight on ease of use, RCM features and integrations. DrChrono excelled in these areas, which is why we named it the best medical billing service for workflows.
DrChrono FAQs
Bottom Line
We recommend DrChrono’s medical billing service for …
- Practices that want to outsource the entire RCM process.
- Small practices looking for a simple, unified EHR/PMS and billing solution.
- Healthcare organizations that need a competitively priced service with strong core functions.
We don’t recommend DrChrono’s medical billing service for …
- Large or complex healthcare organizations that require advanced features and deeper customization.
- Practices that expect to rely heavily on customer support.
- Organizations that want flexibility to use third-party EMR or practice management systems.
