Kisi allows you to set how your employees access your facility using their phones. Phones can be used as a replacement for key cards where employees unlock doors by holding a phone near the reader. Alternatively, you can require employees to open the Kisi app and enter a password to open a door. Smartphones that have biometric authentication features can also be used for authentication to open doors in lieu of a password. The authentication process is proprietary and encrypted.
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The system comes with a reporting and administration interface, which can also be accessed through a mobile phone. For example, if you need to give someone access to your office when you're not at the building, you can unlock doors with your phone from anywhere, either through 4G or Wi-Fi internet access. The system can also automatically pull up full audit reports and track door unlocks in real time. You can set notifications to alert you when an unlock occurs at an unusual time.
The Kisi app is available on iOS and Android phones only. Access can become complicated if a phone runs out of power, gets damaged or loses access to your wireless network. Kisi can also be used with third-party credentials to act as alternatives in case of the mentioned complications.
Kisi is solely an access control company, and unlike its competitors, it does not offer common security and emergency peripherals such as fire, gas and break-in alarms. If you're seeking these features for your business, you’ll have to go through a third-party provider, which can add to your costs.
Kisi offers a number of support resources on its website, including a community section where various questions and topics relating to Kisi's access control system are posted. In addition, there is an installation and onboarding guide to help users set up the system and the admin dashboard. There is also a knowledgebase to help customers troubleshoot various issues with their Kisi access control system. Our experience with Kisi's support team was positive. We contacted the company by phone and were immediately connected with a rep who answered our questions and explained how Kisi's system works. There is no live chat, so the best way to reach the company if you have a pressing concern is by phone or email.
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