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From Texting to Tweeting: Tech-Savvy Millennials Changing the Way We Work

Chad Brooks
Chad Brooks
Editor Staff
Updated Jul 01, 2022

Adaptability is one of the biggest benefits of a hyperconnected employee.

  • Millennials grew up with tech and have an expectation for virtual tools to be readily available at the workplace.
  • Tech-savvy millennials know beyond the basics and can push the functionality of apps and software further than the average user.
  • Tech that attracts millennials to the workplace is collaborative workspace programs such as Slack and Basecamp.

Technology has been ever present for millennials, so they expect it in the workplace too. This expectation has shaped many workplaces.

Depending on the study you read, millennials, or Generation Y, are considered the most tech savvy of the current generations in the workplace (Gen Y, Gen X and baby boomers). If that’s the case, your company could benefit greatly from these younger employees in your office. Technology is constantly evolving, and millennials have learned how to adapt to change easily. This is a beneficial quality in any employee, especially compared to members of older generations who may prefer to stick to what they know. A study by EY  reported that only 4% of those surveyed consider boomers to be tech savvy, and only 10% said that boomers are adaptable.

Although millennials are tech-savvy, some may be dependent upon technology, especially when it comes to communication. Staying on top of social media means keeping your smartphone in hand at all times. Texting and tweeting are the norm; phone calls, emails, and face-to-face communication are more common in an office. Thankfully, millennials are adaptable.

What does it mean to be tech savvy?

In the past, being tech savvy could mean knowing your way around Microsoft Office. Today, tech savvy has evolved. In the simplest of terms, being tech savvy is knowing more than just the basics, like the ins and outs of the software and apps used by the worker on a daily basis. Most of us utilize only 10% to 20% of most program’s full functionality. To be tech savvy, you need to close the gap.

Tech savvy is certainly a subjective term, but it should mean that you know how to make tech work for you and not the other way around. This could include incorporating online task organizers, newsfeed readers, calendar and email management tools, and productivity software tools. What isn’t tech savvy? Knowing how to check your social media feeds in five minutes flat before your boss catches you.

Technological advances

The obvious benefit of growing up with ever-changing technology is the expectation of evolution. Millennials not only expect change, they make the change happen. They are a driving force behind the advances in technology because they are in charge of those changes, and they’re the consumers demanding the advances. Those advances have resulted in devices, apps, and technology that offer us all more flexibility, better communication, and faster computing.

On the whole, millennials, more than any other generation in the workforce, can quickly pick up new technology and master it. Members of this generation expect frequent updates and changes to software or services, and they’re able to stay on top of those advances.

However, as often as the technology tag is applied to this young generation, it’s not always applicable. The American Institutes for Research looked at raw data from a household study by the Organization of Economic Cooperation and Development to determine that millennials may not be as tech-savvy as so many reports claim. Nearly 60% of the Gen Y respondents scored low on simple tech tests, such as ones on finding and emailing data from a spreadsheet.

Staying on task and solving problems

The issues workplaces may find with millennials are in practical applications of technology and problem-solving skills. Generally speaking, millennials know technology as it relates to what is important to them, and often, that is social media. It’s a wide net cast there, but even millennials see social media as a hindrance in the office. In a recent Pew Research Center study, 56% of employees who use social media in the office said that using those social networks during work hours distracts from their work.

Millennials in the workplace are a benefit for any employer because of their innate ability to adapt to change, especially as it relates to technology. Keep in mind the drawbacks of their constant exposure to and expectations for technology, though, because it could affect performance. As helpful as social media can be for your employees, it can also serve as a distraction. And although some technologies and methods, such as spreadsheets and email, can seem antiquated, they’re useful and necessary for many businesses. So, be sure your youngest workers are willing to learn your company’s way, and listen to your millennial employees – they may have a better solution.

Types of technology that attracts millennials to the workplace

By 2025, it’s projected that over 75% of the American workforce will be made up of the millennial generation. Keeping this in mind, it’s important for places of business to appeal to prospective employees who have a strong interest in tech. One of the most common types of tech that millennials look for is collaborative tools such as Basecamp and Slack.

Another thing that attracts millennials is e-learning opportunities. The idea of taking the time to attend in-person trainings can be a turnoff to the prospective employee. Virtual learning apps and courses are preferred.



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Chad Brooks
Chad Brooks Staff
Chad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post,,, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.