What do some of the original management theorists believe?
- Different managers have different schools of thought.
- Frederick W. Taylor's theory is scientific.
- Henri Fayol's theory is administrative.
- Max Weber's theory is bureaucratic.
- Elton Mayo's theory is based in human relations.
- Ludwig von Bertalanffy's theory is systemic.
- Douglas McGregor's theory is based on different types of workers.
There's a lot more to managing a team than meets the eye. To properly lead a business, you need to appeal to employees through numerous methods, including emotional and financial incentives. Employees in 2019 tend to enjoy authentic managers who value them as people and professionals, whereas some of the original management theories didn't value kindness or work-life balance.
Management is a constantly changing field, and it's both an art and a science. Most modern-day workplaces employ multiple management theories to ensure optimal employee output. While many of these systems are hybrids of multiple theories and strategies, there are a few famous strategies that have been studied by managers for decades.
Different managers have different schools of thought
Until the day computers can think, learn and feel emotions, humans will probably be the most complicated assets to manage. We've come to expect error-free performance from a printer or fax machine, but you can't expect the same thing from a human. On the other hand, there are many things that machines just aren't capable of, which makes human assets irreplaceable. For this reason, proper management is vital to an organization's success.
"Proper management" is a tricky term, though. Not every employee, and certainly not every group of employees within a company, responds the same way to certain managerial tactics. The best managers are able to use different styles when dealing with different people, while still using one or two major guiding philosophies for leading a team. This can make modern management challenging.
Theorists have long speculated on what type on management is best for humans in the professional setting. Their management theories, or collections of ideas that provide the framework for effective management strategy, are implemented in modern workplaces to motivate and bring out the best in employees.
It's common for managers to use more than one theory to achieve productivity or organizational goals. It is important for managers to understand these different theories and know how to implement them, while also realizing past management theories don't always tell the whole picture when it comes to effective leadership.
Here's more on the six most popular management theories discussed above in the infographic.
This one is a classic. Taylor's scientific theory poses some fascinating questions by diving deeper into the efficiency of work processes. Taylor was an engineer, and he experimented in various ways to determine the most efficient and effective ways to get tasks done.
On the surface, this theory held great value. The scientific theory aimed to make work more efficient. Unfortunately, the theory had some major flaws as well.
Taylor created four principles of his scientific management theory. First, each task should be studied to determine the most efficient way to do the task. This disrupts traditional work processes. Second, workers should be matched to jobs that align with both their abilities and motivation. Third, workers should be monitored closely to ensure they only follow best working practices. Fourth, managers should spend time training employees and planning for future needs.
There are a few positives of this theory. Maximizing efficiency is a great idea. Assigning workers to jobs based on their abilities and motivation levels is also an interesting idea that could have beneficial effects in some areas.
Major flaws in the theory include the de-emphasis on teamwork. An incredible focus on specific and individualized tasks eliminates creative problem-solving and makes teamwork obsolete. The scientific management theory also encourages micromanagement that could drive today's employees crazy.
Fayol developed six functions of management that work in conjunction with 14 management principles. This theory has a few core ideas that live on today, but you'll rarely find a workplace swearing by Fayol's 14 principles.
The six functions are as follows:
Some people combine forecasting and planning into one function, simplifying the theory down to five functions. The functions are straightforward, with Fayol saying managers need to plan for the future, organize necessary resources, direct employees, work collaboratively and control employees to make sure everyone follows necessary commands.
The 14 principles are as follows:
- Division of work – Employees should have complementary skill sets that allow them to specialize in certain areas.
- Authority – Management needs authority to give employees orders. This authority must be agreed upon.
- Discipline – This gets to the idea of employees listening to commands and being disciplined in getting work done. If a manager sets a deadline, an employee should have the discipline to meet it.
- Unity of command – Employees answer to their managers, and there aren't a bunch of unnecessary people involved with the process. Going over your manager's head would be an example of breaking this principle.
- Unity of direction – Teams should be striving for common goals.
- Subordination of individual interests – The team comes before the individual.
- Remuneration – There are monetary and non-monetary versions of remuneration. Both are needed to motivate employees.
- Centralization – There should be a balance between decision-making power. For example, a company's board of directors should have a say, but the midlevel managers shouldn't be overpowered.
- Scalar chain – Each company should have clear hierarchical structures.
- Order – This refers mostly to cleanliness and organization within a workplace. An office shouldn't be disgustingly messy.
- Equity – Employees should be treated well.
- Stability of tenure of personnel – This principle suggests that businesses should try to limit turnover and keep employees around as they accumulate knowledge and improve.
- Initiative – Employees should share ideas and be rewarded for innovative thinking and taking on new tasks.
- Esprit de corps – Employee morale matters. This principle suggests that managers should work to keep employees engaged and interested.
There are quality aspects of this theory. Remembering all 14 principles can be challenging and makes more sense for a test on management than an entrepreneur running their business, but the principles apply in today's workforce. Things like equity and remuneration are important aspects of management. Other principles, like scalar chain, aren't always necessary. Some businesses find success without clear hierarchies, and the organizational setup depends largely on the business and the size of the company.
Weber created the bureaucratic theory, which says an organization will be most efficient if it uses a bureaucratic structure. Weber's ideal business uses standard rules and procedures to organize itself. He believed this strategy was especially effective for large operations.
The theory includes the following five principles:
- Task specialization – Weber stressed the importance of each employee fulfilling a specific role within a company.
- Hierarchy – Weber wanted each company to have a clear hierarchy within the organization.
- Formal selection – When selecting leaders, businesses view a person's qualifications. They should be appointed to certain roles based on qualifications, which means they won't be elected by vote.
- Rules and requirements – These ensure everyone knows what's expected of them. Weber wanted business to have uniform standards, and rules are essential to achieve this goal.
- Impersonal – The rules and regulations make a business structure impersonal. Promotions aren't about emotions or personal ties, but rather performance.
Elements of this theory make sense. Some rules and standards are certainly necessary within every organization. On the other hand, it's not easy to implement many of these ideas. The theory and practice don't line up. It's almost impossible to keep emotions out of business decisions, and sometimes emotions are needed.
If your company offers three months of paternity leave, but a new mother has complications with her baby near the end of those three months, some managers may offer another few weeks at home to care for the child. With Weber's mindset, a manager would coldly ask her to return to work after three months like everyone else. Emotions shouldn't always dictate decisions, but the best managers can relate to their employees on a personal level.
In stark contrast to Weber's bureaucratic theory of management, the human relations theory emphasizes relationships. Mayo believed that productivity increases when people feel like they are part of a team and valued by their co-workers.
The human relations theory emphasizes praise and teamwork as motivational factors. This is basically the opposite of the bureaucratic theory. While emphasizing personal factors is a good idea, there can be too much of a good thing. Valuing relationships above all else can lead to tricky situations like office romances and promotions based on personality rather than job accomplishments.
A happy medium between the bureaucratic theory and human relations theory might be a better goal for managers. Some rules are necessary, but you shouldn't dehumanize employees either.
Systems theory by Ludwig von Bertalanffy
The systems theory of management believes that each business is a system, much like a living organism, with numerous things going on to keep the operation rolling along. A business isn't just its CEO, and a person isn't just a brain. A person needs its other organs and other key features to live. A business needs more than just a CEO to survive.
While the organism idea is a little extreme – most business operations aren't life-or-death endeavors – the analogy applies. The systems theory says everything needs to work together for a business to succeed.
There is some truth to this theory, as businesses can benefit from getting different departments on the same page. If a business's sales team is struggling, it can hurt the whole operation. On the other hand, a sales team struggling doesn't necessarily hurt the accounting department. Many businesses have separate entities within their organization, so this theory isn't completely accurate.
The X&Y theory of management assumes there are two different types of workers. Theory X workers lack ambition and drive and need to be ordered around by bosses to do anything. Theory Y workers, on the other hand, enjoy work and strive for self-fulfillment.
Both views of employees are a bit extreme, as most workers fall somewhere between X and Y. Employees don't need to be ordered to do every task, but there is some need for discipline and rules for most employees. Many employees do enjoy work, but it doesn't always come naturally and requires some encouragement at times. There should be a middle ground for implementing this theory.
"This theory is largely considered to be obsolete today, as few managers begin from a starting position of being highly polar or binary in terms of their management style being just one of two options at opposing ends of a spectrum," said Polly Kay, marketing manager at English Blinds.
The bottom line on management theories
Management theories popularized in the early to mid-1900s weren't perfect. That's unsurprising, as different theories of management have gained steam in recent decades. Popular management theories from the past often touch on important aspects of management but ignore other crucial points. When studying or implementing these theories, it's important to know the pros and cons of each and how those might apply to your business, even if you aren't directly using a certain style.
"In the real working world, few managers and business leaders consciously use management theories as rigid frameworks to adhere to or as long-term guiding principles," said Kay. "That said, many do attempt to consciously incorporate individual elements of their preferred management theories into their broader management style."
When it comes to implementing management theories, it's important to understand that no two employees or businesses are the same. A certain style may offend one employee, while another employee may respond beautifully. Management is both art and science, and being an effective manager requires more than an understanding of certain theories. How they put them into practice is what separates good and bad managers.