Both of Zoho's unattended access plans support up to 25 computers and cost $10 to $15 per month. (The Professional plan, though, offers expanded features like session recording, remote print, voice and video chat, and mass deployment to name just a few of the enhanced features.) You save $2 per month if you pay for a year in advance.
Remote Support features include file transfer, multimonitor navigation, screen capture, reboot and reconnect and custom reporting. The advanced plans have expanded features, such as screen sharing, session scheduling and auditing, the ability to annotate the screen, and voice and video chat.
Zoho's Unattended Access plans come with essential features like computer grouping, group permissions, file transfer, bulk deployment, wake-on LAN, remote power options, multimonitor navigation, screen capture and custom reporting. The Professional plan has advanced features like session recording, remote printing, voice and video chat, custom domain mapping, and it supports mobile and IoT devices.
Zoho Assist integrates with other Zoho programs and third-party applications, including G Suite, Spiceworks and Zendesk. You can also develop custom apps using API integration, which can connect Zoho Assist with Kiosk, Android and iOS apps, OEM devices, and ITSM or CRM solutions.
Zoho Assist is cloud-based, which allows your business to seamlessly interact with remote computers through a downloadable plugin link. All data is transmitted with end-to-end SSL and AES 256-bit encryption. Transferring files is as easy as dragging and dropping a document from one computer to the other; however, we recommend that the size of the files you plan to transfer should not exceed 2GB – otherwise, there is too much of a lag. Another option is to break up the files into separate transfers or use another method that better supports installing large files. Cross-platform access is secure across various devices, including Windows, Linux, Chrome OS, Mac, iOS and Android.
Zoho offers several helpful online resources, including free training, FAQs, a user guide and user forums. When we reached out to Zoho customer support, the staff was very knowledgeable and offered detailed information about the platform and its plans.