To determine the best remote PC access software for businesses, we started with a pool of vendors that included the services listed below. After some preliminary research into each program, we investigated other potential remote PC access services to add to it. Overall, we conducted research on nearly two dozen remote PC access software providers.
We settled on 14 remote PC access software options to consider as best picks: Anyplace Control, BeyondTrust, ConnectWise Control, GoToMyPC, LogMeIn, NoMachine, Radmin, RealVNC, Remote Utilities, RemotePC, ShowMyPC, Splashtop, TeamViewer and Zoho Assist.
Next, we evaluated the software on a more in-depth scale. We looked at company websites and online resources to evaluate the functionality and sharing features available, as well as the general usability of each program. After narrowing down the list to the top 10 contenders, we created a list of essential features for each use case and then ranked each program based on those necessary features. Before finalizing our best picks, we posed as small business owners and contacted each company to evaluate its customer service.
We analyzed each program based on the following criteria:
- Browser-based vs. installation
- Cross-platform access
- Integration features
- Security measures
- File transfer options
- Session scheduling and recording
- Monitor control exchange
- Personalized branding
- Communication features
- Multiple languages
- Customer service and resources
Many companies are incorporating remote PC access software into their business structure to increase website usability and IT assistance. Finding the software that fits your business's needs can take some time, but there are many great options. Be sure to evaluate what software features are available and what your business requires. In addition, assess how the customer service and supplementary resources compare. The right software will enable seamless integration between you, your staff and your customers.