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Zoho Assist Review

By
Skye Schooley
,
business.com writer
| Updated
Mar 04, 2019
Home
> Technology
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Within its vast suite of business software and services, Zoho offers Zoho Assist – a remote PC access solution that is optimized for small and midsize businesses. Zoho Assist has software features available for both internal and external users. The software is ideal for internal employees to access office computers while working remotely, as well as IT departments to troubleshoot multiple computers. Externally, the software lets you offer hands-on technical support for your customers. The platform prioritizes safety, ensuring your customers' information stays private and secure. It's for these reasons and more that Zoho Assist is our choice for the best remote PC software for small businesses.

Zoho Assist

Zoho Assist

The Best Remote PC Access Software of 2019

The Verdict

Zoho Assist's diverse selection of software plans and features make it an excellent option for small businesses to remotely access and support their devices. The software is our choice as the best remote PC access software for small businesses.

View all our recommendations for remote PC access software on our best picks page.

Zoho Assist Pricing and Software Plans

Zoho Assist offers a variety of pricing and software plans that cater to small businesses. Whether you are looking for a single-user basic plan or something suited to access multiple client computers, Zoho Assist offers plans to fit your needs.

Zoho Assist charges a monthly fee based on the number of users you need access for. This fee can be billed monthly or annually; however, the annual rate is a little lower. In addition to the regular remote access plans, you have the unique option of the Standard Unattended Access plan, which offers access to 25 unattended computers and can scale to fit your needs. This plan can also be billed monthly or annually and can be packaged with any of the remote support access plans.

Here are some specifics about the pricing and features for plans available with Zoho Assist:

  • Free Forever plan: Just as the name says, this basic plan is free of charge. It can be for both personal and commercial use and allows access for one remote support technician and five unattended computers, including the option for one concurrent session. It offers essential remote access features such as clipboard sharing and instant messaging.

  • Standard plan: This is the most basic paid plan. It includes all the features in the free plan, except it allows access to two concurrent sessions instead of one. It also has features such as multi-monitor navigation, session transfers and screen capture. This plan has an annual rate of $8 a month per technician or a monthly rate of $10 per technician.

  • Professional plan: The midlevel business plan and offers all the features available in the Free Forever and Standard plans, with access to four concurrent sessions. This plan also contains features such as mobile app access, screen sharing and advanced reporting. This plan has an annual rate of $13 a month per technician or a monthly rate of $15 per technician.

  • Enterprise plan: This is the full-access plan, offering all the features available in the previous plans and access to six concurrent sessions. Among the added features in this plan are a customer widget, annotation and remote printing. This plan costs $21 a month per technician if you pay annually or $25 a month per technician if you pay monthly.

  • Standard Unattended Access plan: This plan differs from all the others in that it allows access to 25 unattended computers, which is ideal for IT usage. This plan offers computer grouping, wake-on-LAN, remote power options and unlimited technicians. The cost for this plan is $8 a month per technician when paying annually and $10 a month per technician when paying monthly.

Zoho Assist offers a free 15-day trial of the Enterprise package bundled with the Standard Unattended Access.

Features

Zoho Assist offers a number of valuable services and features, including the following:

  • Browser-based installation: This is a software-as-a-service solution, and your remote access happens through the web without you having to install software onto your device.

  • Cross-platform access: This software is compatible with a variety of platforms, including Windows, Linux, Chrome OS, Mac, iOS and Android. This means you never have to worry about verifying which type of platform your client or employee is using.

  • Integration: There are multiple available integrations to benefit your business, including G Suite, Spiceworks and Zendesk support.

  • File transfer: You can transfer files up to 2GB between devices, allowing you to install patches or other software solutions to the remote computer. The drag-and-drop feature makes this especially simple.

  • Session scheduling and recording: Scheduling and recording are helpful features for maintaining accountability. Some plans allow you to schedule sessions with multiple customers who need help. In the Enterprise plan, Zoho Assist offers session recording. This is helpful if you need to keep a detailed log of recording history or revisit the session in the future.

  • Grouping: On the software's dashboard, you can organize groups of computers by different criteria such as client, location and function, giving you quick access to sets of machines that you're scheduled to maintain.

  • Monitor control exchange: You can exchange control over the presenter role with any of the other participants in your session so that they can broadcast their screen instantly.

  • Personalized branding: The Enterprise plan offers rebranding. Since this is a service you're offering to clients, you can customize Zoho Assist with your company branding to align the application with your other products or services. You can also create a special widget on your website for customers to connect to your technical support even faster.

  • Instant chat: During access sessions, you can communicate via instant chat, annotation, a whiteboard and screenshots, among other methods.

  • Multiple languages: Customer support for Zoho Assist is available in any language. You can communicate with your clients in any language as well.

  • Scalability: You can easily upgrade or downgrade your remote access plan at any time. This allows you to make any necessary changes when your business needs fluctuate.

Pros and Cons of Zoho Assist

Pros

One of the biggest benefits of using Zoho Assist is the unattended access plan that you can add on to any other plan. For scheduled, routine maintenance that doesn't require the client to be present, you can connect with unattended machines to work on. As long as the host computer is connected through a LAN, you can power them on or wake them up from sleep mode when connected. When you're finished with maintenance, you can remotely power them down.

Another great feature of Zoho Assist is the ability to troubleshoot for your clients. The Zoho Assist platform centers on remote support and equips you with tools to troubleshoot just about any problem affecting a customer who's using your software or service on their computer.

Zoho Assist also offers numerous educational resources and great customer service. Available resources include free training, a FAQs page, a product roadmap, a user guide, a list of system requirements, forums, blogs and up-to-date content. The customer support staff is very knowledgeable and offers detailed information on product clarification and software price quotes.

Cons

One downside to this service is the size limit for file transfers. Transferring large files can be difficult, since this software maxes out at about 2GB per file transfer. You have the ability to break up the file, but anything larger than 2GB – ideally less than 1.5GB – will likely have a significant lag time.

Another drawback is the limit on concurrent sessions. A primary difference between the plans is the number of concurrent sessions allowed. For just one technician, you would have to upgrade to the Enterprise plan if you required anything more than four concurrent sessions.

A feature many competitors have that Zoho Assist does not is easily accessible live chat. Although the Zoho Assist website does feature a customer support chat option, we found it difficult to reach someone for immediate assistance. Calling the customer support line yields a much better experience.

Ease of Use

The process of integrating Zoho Assist into your business is very simple. Since it's web-based software, it doesn't require the additional time of installing software and maintaining program updates. This software integrates directly with other Zoho programs and third-party applications like G Suite, Spiceworks and Zendesk. You can also develop custom apps using an API integration, which can connect Zoho Assist with your kiosks, Android or iOS apps, OEM devices, and ITSM or CRM solutions.

If you need help setting up Zoho Assist for your business, you can access its support site, which is complete with a knowledgebase user forum. It even offers live video training sessions to get you up to speed on how to set it up and operate it. This makes the implementation of Zoho Assist easy for a small or midsize business.

During your remote connections, Zoho Assist uses 256-bit AES encryption and supports two-factor authentication to initiate a connection. This connection can pass through firewalls without special configuration. For accountability, an activity log tracks events such as access requests and logins, and advanced features even allow session recording.

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Zoho Assist

Zoho Assist

The Best Remote PC Access Software of 2019

The Verdict

Zoho Assist's diverse selection of software plans and features make it an excellent option for small businesses to remotely access and support their devices. The software is our choice as the best remote PC access software for small businesses.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.