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Zoho Assist Remote PC Access Review

Skye Schooley
Skye Schooley

Zoho Assist is the best all-in-one remote access and support solution for small businesses because of its comprehensive features and affordable plans. Some competitors offer minimal plan options, but Zoho Assist offers a variety of plans so that companies of any size can find something to suit their needs. Because the software is comprehensive, it is ideal for various users, such as employees who need to access their office computers while working remotely or IT departments that need to troubleshoot internal computers. All the plans are scalable, and you can customize them by integrating with third-party applications, setting user privileges, and assigning department settings. Regardless of how you use it, every Zoho plan is secured with end-to-end SSL and AES 256-bit encryption. 

Zoho Assist Remote PC Access

Zoho Assist Remote PC Access

The Verdict

Zoho Assist is a comprehensive, all-in-one solution for businesses seeking remote support and unattended access. The software comes in a variety of affordable pay-as-you-go plans, and it can be customized as needed.

Zoho Assist Editor's Score: 9.5/10

Price/value 9.5/10
Features 9.7/10
Customizations, add-ons and integrations 9.1/10
Ease of use 9.5/10
Customer support 9.5/10

Why We Chose Zoho Assist for Best All-in-One Remote Support and Access

Zoho Assist provides more than just remote support. You can access Zoho for remote support and unattended access, in addition to Zoho's many other products (CRM, SalesIQ, Bookings, Forms, etc.). This is great for teams that want a variety of business functions on one comprehensive platform. Zoho also integrates with third-party applications like Google Workspace, Slack, Zendesk, and Spiceworks to create an even more extensive solution.

FYIFYI: You can learn more about some of Zoho's other services in our review of Zoho CRM and our Zoho Books review.

When looking at Zoho's remote access and support offerings specifically, we liked that it is available in multiple service tiers based on features and pricing. This allows businesses of any size to find a solution that works for them. We also like that Zoho works on a variety of platforms and users can customize various aspects of the software, such as customer widgets, branding, user privileges, department settings, email templates and reports. This allows you to create a solution that matches your business's specific needs.

Zoho
You can create custom email templates in Zoho Assist.

What We Like About Zoho Assist

  • Zoho's pay-as-you-go plans are affordable and available at monthly and annual rates.
  • Zoho offers several service plans, so you can choose the one that fits your business's needs and budget.
  • Zoho has various add-on features and customization options.
  • Zoho Assist can easily integrate with other Zoho programs and third-party applications.

What We Don't Like About Zoho Assist

  • Since the service plans are tiered, not everyone has access to all of the key features, like session recording, remote printing, annotations, screen sharing and session auditing.
  • When transferring large files (over 2GB), you may experience lag or need to break up the data. 

Ease of Use

Zoho Assist is easy to use and works on nearly every type of device. This means you can establish mobile device connections on iOS and Android. We like that there is no installation involved. Zoho Assist is cloud-based, which allows your business to create remote desktop connections through a downloadable plugin link. The end user simply runs a lightweight application when they accept the session invitation. Zoho Assist can integrate with other Zoho programs and third-party applications to manage multiple business functions seamlessly.

FYIFYI: There are no session time limits or activity timeout periods with Zoho Assist. You or the user on the other end will need to terminate a session for it to stop.

Zoho
Zoho Assist is easy to access on a variety of devices

Features

Zoho Assist offers a variety of valuable features, but keep in mind that its plans are tiered, so not all plans include every available feature. Be sure to check the features on the plan you're considering before subscribing. Here are some of the best features Zoho offers:

Communication

Every paid plan includes essential communication tools like instant chat, clipboard sharing, file and session transfer, and screen capture. Certain plans also offer advanced communication tools like annotations, screen swap, voice and video chat, session notes, and screen share. We found these features to be quite valuable, whether you use Zoho for remote support or unattended access.

Remote Connectivity

With Zoho Assist, you can connect to remote devices regardless of their status. For example, you can use Wake-on-LAN to remotely power on devices that are hibernating, sleeping, or completely powered off. You can also reboot and reconnect to a remote device without terminating your remote session, which can be helpful when you're implementing system changes that require device reboots. We also like that users can schedule and reschedule remote support sessions. This enables you to plan and prepare for remote support sessions in advance.

Zoho
Select plans let you schedule remote support sessions

Integrations

Zoho Assist integrates with other Zoho programs and third-party applications, including Google Workspace, Spiceworks and Zendesk. This is similar to its competitors' integration selections. We like how you can also develop custom apps using an API, which can connect Zoho Assist with Kiosk, Android and iOS apps, OEM devices, and IT service management or top CRM solutions. 

Security

Zoho's security settings are competitive with industry standards. Cross-platform access is secure across various devices, including Windows, Linux, Chrome OS, Mac, iOS and Android. All data is transmitted with end-to-end SSL and AES 256-bit encryption. Zoho also uses multifactor authentication, remote screen blanking, idle-session timeout, role-based permissions, consent-based access, session recording, custom reporting, and session auditing. It can work through firewalls or proxies and is compatible with antivirus software. These security measures help protect against cybersecurity risks while you're remotely accessing devices.

Zoho
You can configure the privacy and security settings.

Pricing

With six plans available, Zoho Assist offers more remote support and unattended access plans than most competitors we reviewed. Its multiple pay-as-you-go remote software plans include a free plan for personal or commercial use, two unattended access plans (Standard and Professional) and three remote support plans (Standard, Professional and Enterprise). Zoho offers a 15-day free trial – which is on par with the industry standard – and you can change or cancel your service at any time.

The free plan includes one remote support technician, access to five unattended computers, instant chat, a desktop app, User Account Control compatibility, clipboard sharing, Mac support, user management, organization roles, one concurrent session, and interaction with Zoho Desk and Zoho SalesIQ.

There is a range of paid plans:

Plan Cost Features
Remote Standard $10 per month (billed annually) for one technician Everything in the free plan plus file transfer, multi-monitor navigation, reboot and reconnect, session transfer, custom reports, screen capture, Zendesk integration, and two simultaneous connections
Remote Professional $15 per month (billed annually) for one technician Everything in Remote Standard plus mobile apps, scheduled sessions, screen share, session notes, custom email templates, rebranding, advanced reports and four simultaneous sessions
Remote Enterprise $24 per month (billed annually) for one technician Everything in Remote Professional plus departments, session recording, service queues, session audits, remote printing, voice and video chat, contacts management, annotation, a customer widget, and six simultaneous sessions
Unattended Access Standard $10 per month (billed annually) for 25 unattended computers and unlimited technicians Everything in the free plan plus computer grouping, group permissions, bulk deployment, Wake-on-LAN, file transfer, remote power options, session confirmations, multi-monitor navigation, custom reports, mobile apps and screen capture
Unattended Access Professional $15 per month (billed annually) for 25 unattended computers and unlimited technicians Everything in Unattended Access Standard plus session recording, remote print, annotation, diagnostic tools, voice and video chat, departments, rebranding, advanced reports, and mobile and IoT device support

Zoho also offers add-on features such as additional storage and call credit for VoIP. We did not notice other competitors offering these add-ons during our research.

Implementation and Onboarding

Zoho Assist is compatible with various devices, such as Windows, Mac, Linux, Chrome OS, iOS and Android; however, the software does not support Chrome OS on remote devices that need to set up unattended access. Setting users up for remote monitoring support or access is simple: Remote technicians can download and install the software onto client devices within minutes, and unattended access sessions can be initiated by email, distributor and domain, or a configured group policy. We found Zoho's implementation process pretty straightforward; however, if simplicity is critical, you may want to check out our review of RemotePC by IDrive.

Zoho
You can send session invitations by email.

Zoho Assist can integrate with a variety of Zoho and third-party applications. While incorporating these can add time to the implementation process, we find it helpful to simplify overall business processes.

Customer Support

Zoho offers several helpful online resources, including free training, FAQs, a user guide, user forums, system requirements, a knowledge base, blogs, and case studies. If you need one-on-one support, you can reach a representative by email or contact form. 

Although Zoho does offer in-depth live training sessions, we would have liked to see it offer phone and live chat support for users to access after the training period. If customer support is a top priority for you, you may also want to consider ConnectWise. You can learn more in our ConnectWise Control review.

Limitations

Zoho Assist offers multiple remote support and unattended access plans, but each one has tiered features. This means that users who opt for the lower-priced plans will have limited access to certain features. For example, the Standard plans don't include features like remote printing, annotations, session recording, screen share, and session audits. Because of this, it is important to check which specific features come with the plan you're considering.

Another potential limitation is that file transfers over 2GB might experience a lag in transfer time. To avoid this, you may want to break up the data in large files to create smaller ones. While this isn't a dealbreaker for most, keep it in mind if your team frequently transfers large files.

What Is Remote PC Access Software?

Remote PC access software is a platform that can remotely connect two or more devices, regardless of where they are located. It is often used for remote technical support, offsite device access, online courses and collaboration. Although remote PC access software can be an on-premises solution, many companies offer cloud-based platforms for convenient connections. The best remote access software is secure and has features like drag-and-drop file transfer, session recording, remote printing, remote reboot, text and VoIP chat, and multi-monitor navigation.

Methodology

We spent countless hours researching and analyzing remote PC access systems to identify the top solutions on the market. We looked at features, pricing, integrations, usability, security, and customer support, and we even got hands-on experience with demos and product videos when possible. When looking for the best all-in-one remote PC access solution specifically, we prioritized aspects like affordability, comprehensiveness, scalability, usability, security, and customer support.

FAQs

Is Zoho remote support safe?

Yes, Zoho Assist remote support is safe and secure to use. The software uses end-to-end SSL, AES 256-bit encryption and multifactor authentication. It also allows for inactive session timeouts and consent-based access. Zoho Assist works through firewalls and proxies, so users don't have to modify these settings on their devices.

Is there a free version of Zoho Assist?

Yes, Zoho Assist is one of the only remote access solutions that offer a free plan. It is available for one remote support technician, five unattended computers and one concurrent session. It supports features like instant chat, clipboard sharing, user management and organizational roles. It also comes with Zoho Desk and Zoho SalesIQ integrations. 

Bottom Line

We recommend Zoho Assist for:

  • Businesses that need an all-in-one remote access and support solution
  • Companies that want the flexibility of multiple pay-as-you-go plans
  • Small businesses looking for a free remote access and support solution

We don't recommend Zoho Assist for:

  • Businesses that need to consistently transfer very large files between remote devices
  • Service teams that want to provide customer support without making their customers download anything

Image Credit: Suwat Rujimethakul / Getty Images
Zoho Assist Remote PC Access

Zoho Assist Remote PC Access

The Verdict

Zoho Assist is a comprehensive, all-in-one solution for businesses seeking remote support and unattended access. The software comes in a variety of affordable pay-as-you-go plans, and it can be customized as needed.

Skye Schooley
Skye Schooley
business.com Staff
Skye Schooley is a staff writer at business.com and Business News Daily, where she has written more than 200 articles on B2B-focused topics including human resources operations, management leadership, and business technology. In addition to researching and analyzing products that help business owners launch and grow their business, Skye writes on topics aimed at building better professional culture, like protecting employee privacy, managing human capital, improving communication, and fostering workplace diversity and culture.