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TeamViewer Review

By
Skye Schooley
,
business.com writer
| Updated
Mar 04, 2019
Home
> Technology
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TeamViewer is the remote PC access application we recommend for Mac devices. It offers a secure, convenient choice for Mac owners. There are four pricing plans to suit single users, multiple users and teams, all of which are compatible with the mobile device access add-on. If you are unsure of which plan to get, you can start with a 14-day free trial. 

TeamViewer

TeamViewer

The Best Remote PC Access Software of 2019

The Verdict

TeamViewer is our choice as the best remote PC access software for Mac devices. It is an easy-to-use solution that offers a long list of features and security protocols so your remote interactions are efficient and safe.

View all our recommendations for remote PC access software on our best picks page. 

TeamViewer offers the convenience of being downloaded and installed on your computers, as well as accessibility via the cloud, rendering it an easy-to-implement software. Mac and PC users alike will find TeamViewer's remote capabilities to be comprehensive and secure. 

With necessary features like drag-and-drop file transfer, text chat, a whiteboard, and session recording, communicating between devices is simple. TeamViewer has implemented high security measures so your information is secure. 

TeamViewer Pricing and Software Plans

TeamViewer offers three different plans for businesses and one free plan for personal use. TeamViewer's paid plans are based on a monthly fee, which is billed annually. Note: If you require mobile capabilities, you must purchase a separate package that is charged annually based on the number of concurrent sessions your plan has. 

Here's more about TeamViewer's subscription plans: 

  • Free personal plan: Designed for personal use only, TeamViewer's free plan comes with minimal remote access features, but provides enough capabilities to connect you to your friends and family. If you need remote access for work, you must select one of the paid plans below. 
  • Single User plan: This plan, which costs $49 per month (billed annually), allows access between one user and unlimited computers with one concurrent session.

  • Multi-User plan: This plan costs $99 per month (billed annually) and allows multiple licensed users access to an unlimited number of computers with one concurrent session.

  • Team plan: Similar to the multi user plan, multiple licensed users have access to an unlimited number of computers; however, this plan allows for three concurrent sessions and extended remote capabilities. It costs $199 per month, billed annually. 
  • Add-ons (mobile device access): A feature you can add on to any payable plan is mobile device access, which costs $32.90 per month, billed annually. TeamViewer QuickSupport provides access to Android, iOS, Windows 10 Mobile, Windows 10 and BlackBerry. The number of mobile packages you purchase will be based on the number of concurrent sessions your plan allows for. 

TeamViewer offers a 14-day free trial.  You can click here to learn more about the remote access features include in each plan. 

Features

TeamViewer has a variety of services and features for remote PC access, including the following: 

  • Cross-platform access: TeamViewer supports cross-platform access across Mac, Windows, Linux, Chrome OS, iOS, Android, Windows Mobile and Blackberry devices. You can even connect to the Linux text console if there is no graphical user interface (GUI) attached to your remote computer. 
  • Integration: You can integrate the features of TeamViewer into your ticket, help desk or CRM systems. You can develop your own custom integrations or use TeamViewer's pre-built apps and scripts. 
  • Wake, restart, install: If you have the pre-approved permissions for device access, you can wake up sleeping computers, restart remote devices and install necessary remote applications. 
  • File transfer: Transfer files with TeamViewer's standard dual-window interface, or you can simply drag and drop files from one computer to another. There's also a copy and paste feature so if you need to transfer only one piece of information into another document, you can do so without transferring the entire file. 
  • Session recording: You can record sessions and compress them into sharable files. This feature is especially useful for sending presentations and training purposes. 
  • Grouping: Create different channel groups within each license so users can have access to the channels they need. 
  • Monitor control exchange: TeamViewer has a unique sharing feature where you can "switch sides," meaning you can trade who has control of the other computer. Thus, if you are working with someone on another computer and he or she needs control of yours, the other person can take over control of your computer. Another click and you have control again. 
  • Personalized branding: You can customize TeamViewer with your colors, logo, text, contacts, customer satisfaction form and SOS button. 
  • Instant chat: Multiple chat features, such as text chat, whiteboard, HD VoIP and HD video conferencing, simplify communication between you and others. TeamViewer is available in 30 different languages.

  • Customer service and resources: You can find FAQs, user guides, forums and video tutorials on TeamViewer's If you can't find answers to your questions online, you can submit a ticket to TeamViewer explaining your problem, and they will respond during regular business hours.

Pros and Cons of TeamViewer

Pros

One of the biggest benefits of using TeamViewer is its multiplatform capabilities. Where some remote access applications fell short for devices such as macOS support, TeamViewer did not. They even offer Linux compatibility for remote computers without a graphical user interface (GUI) attached, as long as there is a connection to the Linux text console. 

TeamViewer excels in its security measures. TeamViewer uses AES-256-bit encryption and two-factor authentication. The software is HIPAA compliant, SOC 2-certified and compliant, and ISO 27001 certified. Remote data backup and remote device monitoring are secure from end to end;  the software looks for unusual behavior, such as access from a new location, and safeguards your data by enforcing a password reset. It also allows for IP whitelisting and brute force protection. 

Cons

Many of the remote access applications we evaluated have limits of 2GB or less when transferring files to another computer. TeamViewer doesn't have a stated file size limit. If you are transferring a large file and don't want to deal with lag time, you can break up the file and load it into a transfer queue. 

A second drawback is the additional cost of the software's mobile features. Although TeamViewer offers mobile compatibility across a variety of devices, this feature does not come with standard packages. You pay an annual fee, and the number of mobile plans you purchase must directly correlate to the number of concurrent sessions you have. Android control is standard, but iOS features are limited. 

Third, we were disappointed with the maximum number of concurrent sessions the software allows. TeamViewer's team plan allows for three sessions. If you need a high number of concurrent sessions; for example, your team conducts training demos or tutorials, you can spend quite a bit of money to accommodate your needs. 

Upgrading your software is as simple as contacting the online web store or sales team, but scaling down may be more difficult. Cancellation must be in the form of a written request and must be received by TeamViewer no less than 28 days prior to the end of the initial term or any renewal term. 

Ease of Use

Installing TeamViewer is simple across all platforms. You can use the web-based link to install the application, or there are other options available to you to install the software. After the web-based program is opened or properly installed on both the host and admin computers, the program automatically generates a passcode on the host's side, which is to be shared with the admin. This password can be changed at any time. Additionally, the admin program is capable of generating a password to allow reverse sharing, meaning the client can remotely access the admin computer if needed. These security and communication features simplify remote access between devices. 

The connection process for TeamViewer's mobile app is similar:  The individual downloads the TeamViewer QuickSupport app onto their device, provides you with the TeamViewer ID, and your remote session begins. 

Aside from connecting with other computers, TeamViewer offers the ability to integrate with other hardware and software. Integrate internal software, such as TeamViewer Reporting API, TeamViewer User Management and TeamViewer Chat Widget, or external platforms, such as Ninja, Salesforce and Jira Software, among others. This capability, along with TeamViewer's security, communication and cross-platform access, makes TeamViewer a remote access application to strongly consider for your business.

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TeamViewer

TeamViewer

The Best Remote PC Access Software of 2019

The Verdict

TeamViewer is our choice as the best remote PC access software for Mac devices. It is an easy-to-use solution that offers a long list of features and security protocols so your remote interactions are efficient and safe.

Skye Schooley
Skye Schooley
Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.