Choosing a POS system is an important decision for your coffee shop. The right platform can make daily operations easier, improve customer service and support your business as it grows. Here are some steps to help you find a system that fits your needs.
1. Determine your coffee shop’s specific needs.
Think about how your coffee shop operates and which POS features would make the biggest difference. If you’re running a small coffee stand, an affordable system like Square with a free plan may be enough. A larger café with an extensive menu might need more advanced inventory tracking, menu management and online ordering tools. Knowing which features matter most will help you narrow your options.
It’s important to “find a POS that fits like a glove with our specific needs,” said Amy Jam, the co-owner of California-based shop Bread Bros. “This means having impressive inventory management to keep track of all our ingredients, sales tracking… and easy integration with our online ordering systems.”
Look for a POS system that lets you accept contactless payments, including
NFC mobile payments, so customers can pay quickly with their phones or compatible cards.
2. Research the best POS systems for coffee shops.
Once you know what you’re looking for, research POS providers to see which ones offer the features you need. Read customer reviews on third-party sites and check the Better Business Bureau for complaints or recurring issues. Pay particular attention to feedback from other coffee shop and restaurant owners, since they’ll likely have similar needs.
“To me, the right POS has to be super intuitive,” Jam added. “Nobody wants to fumble through screens when there’s a line out the door.”
Side-by-side comparisons can also help you narrow your choices. For example, our Clover vs. Toast comparison breaks down the two providers’ features and pricing so you can see how they differ.
3. Register for demos and free trials.
Once you’ve narrowed your choices, contact each provider to schedule a product demo. Ask the representative to walk you through everyday tasks, such as entering customized drink orders, processing payments and checking inventory. If a free trial is available, take advantage of it to see how the software works before committing.
Julie King, the founder of Villa México Café, emphasized the importance of asking questions and making sure you’re not paying for features you don’t need.
“Ask providers what they bring to the table,” she said. “Do you really need all the bells and whistles they’re trying to upsell you on? Most likely not, but they do need your business, so get a good deal.”
4. Get multiple POS system quotes and compare them.
Finally, request quotes from several POS providers and compare what each package includes. Look beyond the monthly subscription price and consider hardware, payment processing fees and any add-ons you’ll need. It’s also worth thinking about whether the system can accommodate your coffee shop as it grows.
Jay Owen, CEO of Business Builders, recommends considering your long-term plans before making a decision.
“If growth and scale are priorities, invest in a system with powerful features, even if [it] costs more,” he said.