TouchBistro's iPad POS software is used by over 9,000 restaurants worldwide, including well-known chains such as Johnny Rockets and Little Caesars. The company's headquarters are in Toronto, Canada, and it also has a New York office. Although the iPad restaurant POS software can be used by large chains, it's also suitable for small, single-location restaurants. Many different types of restaurants can use TouchBistro: full-service, counter-service, nightclubs, bars, food trucks, bakeries and more.
TouchBistro doesn't require you to sign a lengthy contract for its services, allows you to choose which of several payment processing companies you want to work with, and doesn't require a hardware commitment. It also has a strong selection of features.
This is a hybrid solution, meaning that it uses a local network as the brains of the system but has cloud-based reporting so you can access your data remotely from any browser. For the network, you need an Apple router. If you use more than one iPad with the system, you also need a Mac computer (the Mac Mini, iMac or Mac Pro) to use a server.
One of TouchBistro's standout features is its menu-only mode, a customer-facing setting that allows you to use the iPad to show your customers larger photos of your menu items. This could be a useful tool for servers introducing new items on the menu to customers or helping indecisive customers with their order.
Two versions of TouchBistro's iPad restaurant POS software are available. One is for full-service restaurants, bars and nightclubs. The other is for casual or quick-service restaurants like delis and cafes. It can also be used with food trucks. The company posts its pricing online. It has four service tiers, and the posted prices are based on annual billing.
The tiers are determined by the number of licenses (or iPads) you use; every tier includes all of TouchBistro's features and allows you to add an unlimited number of users to the system. If you're only planning to use one iPad in your restaurant, you'd choose the Solo plan, which has one license and costs $69 per month. The Dual plan has two licenses and costs $129 per month. The Team plan has five licenses and costs $249 per month. The Unlimited plan allows you to use as many iPads as you wish and costs $399 per month.
The company doesn’t require you to sign a long-term contract, and you can close your account without incurring an expensive cancellation fee if the service doesn't meet your expectations. It allows you to choose from multiple payment processing companies, which can save you money because you can shop around for the best deal. It works with Vantiv, Chase, Cayan, PayPal, Square, Moneris and Premier Payments. TouchBistro posts a list of compatible POS hardware on its website so you can shop for the best price or determine whether you can use the equipment you already own.
TouchBistro includes a full suite of order management tools and has almost every feature we looked for in this category. You can use it to accept reservations and manage tables and seats, helping you use your space as efficiently as possible. However, the system isn't able to text customers waiting for tables to let them know you're ready to seat them.
This iPad restaurant POS system allows you to add pictures of the items on your menu to it. This feature helps your staff find menu items faster when taking orders. You can set the iPad to menu-only mode to show your customers larger pictures of menu items. This can be a useful feature if your customers need help deciding what to order.
You can use the system to see how long your customers wait to receive their orders after placing them. It has coursing tools that allow your servers to indicate the order in which menu items should be served, which helps create an enjoyable dining experience for your customers. The system also tracks how frequently tables turn over, which helps you evaluate the efficiency of your staff.
TouchBistro includes catering and delivery tools, which help you efficiently manage the takeout side of your restaurant. However, if you want your customers to be able to place orders online, you'll need to work with a third party for an integration, as this feature isn't included.
This iPad restaurant POS system includes food inventory tools such as recipe management and ingredient-level tracking. It also has low-inventory alerts that notify you when your supplies drop below the threshold you set, helping you avoid running out of ingredients and other supplies. However, TouchBistro doesn't include vendor management features, which would make it easier to keep track of your vendor's information and reorder supplies, nor does it allow you to scan incoming inventory with a barcode scanner, as received items must be entered into the system manually.
TouchBistro provides its customers with 24/7 phone and email support. If you have a software issue, the company's support technicians can, with your permission, remotely access your system to fix the problem. On-site assistance for installation and training isn't available, though the company can provide remote assistance for these issues. If you're tech savvy and want to add custom integrations to the system, APIs are available for this.
TouchBistro is a flexible system with a lot of functionality; it's a great choice for most restaurants. You don't have to sign a lengthy contract to use this system, and you can select which payment processing company you want to work with from a list of options, including well-known processors such as Vantiv and Chase. Plus, the restaurant POS software for iPad includes a good mix of features such as those for table, reservation, catering and delivery management. However, it lacks some convenient features, such as table-ready texting, vendor management and barcode inventory entry.
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