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Epos Now - POS Systems Review

By
Lori Fairbanks
,
business.com writer
|
Jan 06, 2020
Image Credit: DERO2084 / Getty Images
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Epos Now is a U.K.-based company with offices in London, Manchester, Norwich and Glasgow, and a U.S. office in Orlando, Florida. It caters to small and midsize businesses, but it's also suitable for enterprise businesses. It's used by more than 30,000 businesses, and its clients include Walt Disney Pictures, Universal Studios and Yankee Candle. 

Epos Now

Epos Now

The Best POS Systems of 2020

The Verdict

Epos Now is the best POS system for small businesses. It's affordable, has a strong mix of features, works with third-party hardware and gives you a choice of payment processor.

Visit our best picks page to see all of our recommendations for POS systems. 

We selected Epos Now as the best point-of-sale (POS) system for small businesses. In addition to having a strong mix of features for both its retail and hospitality POS software, it's versatile, affordable, and offers a choice of credit card processors that integrate with the system. Although you can purchase POS hardware from Epos Now, if you already own equipment, you may be able to use it as the system is compatible with third-party hardware. 

Epos Now Pricing and Terms

Epos Now posts pricing for its tablet POS software and hardware on its website, as well as for its touchscreen POS systems; however, pricing for software modules, such as its loyalty and booking applications, aren't listed. So if you need extra features, you'll need to speak with a sales rep for a pricing quote specific to your business. 

POS Software

Epos Now's POS software can be used on iPads, Android tablets, Macs and PCs, and it lets you use multiple types of devices with your system – you're not restricted to one platform. The company offers two subscription plans for its cloud-based software, or you can pay upfront for a software license and then pay a renewal fee each year. All versions of the software support an unlimited number of users and transactions. 

Before subscribing or purchasing a license for this POS system, you should plan on taking advantage of the 30-day free trial the company provides so you can try out all the software features and make sure it's a good fit for your business. 

  • The Standard plan costs $39 per month. Additional registers are $24 per month. This plan includes email support and setup assistance.

  • The Premium plan costs $69 per month. Additional registers cost $45 per month. This plan comes with 24/7 phone support and account management.

  • The loyalty program module costs $39 per month, though the sales rep we spoke with indicated that promotional offers are sometimes available. 

Epos Now posts its terms and conditions on its website, and you should read it before signing up with the company, as you would with any POS provider. The terms state that contracts are for 12-month terms, and merchants can pay in advance or monthly. The contract automatically renews for additional one-year terms, and you have a 30-day cancellation window. If you cancel before the end of your term, you won't receive a refund if you paid in advance, and if you are on a monthly payment plan, you will be required to pay for the remaining months on your term. 

POS Hardware

You can purchase your POS hardware from the company as a bundle or piece by piece. If you already own POS hardware, you might be able to use it with this system. Check with the company to find out if it's compatible before investing in new equipment. Here are some pricing examples: 

  • The iPad POS system comes with an iPad stand, receipt printer, cash drawer and the first month of your software subscription for $599. It also includes installation, configuration and training. You can use your own iPad or add an iPad Air 2 for $500. You can add a Bluetooth barcode scanner for $299.

  • The handheld retail tablet, which is a Samsung Galaxy tablet, costs $949 and includes the software price.

  • The traditional POS system comes with software (including loyalty and booking modules) plus a touchscreen terminal, receipt printer and cash drawer. It costs $1,799. 

Although a leasing option is available, purchasing your POS equipment is always your best option because it's less expensive than what you'll pay over the life of a lease. Epos Now's terms range from two to five years. Your credit score and other factors may affect the payment rate and terms you receive. 

Features

Epos Now offers both retail and hospitality versions of its POS system software, so it can be used by most businesses, including general and specialty retailers; restaurants and cafes; bars and nightclubs; and service-based businesses, such as hotels, salons, spas, and gyms. The company says its software is so intuitive that it only takes 15 minutes to train an employee how to use it. 

The software runs on any device, so you can use it with a tablet, laptop, desktop computer or touchscreen terminal. This system is cloud-based, so you can access reports and back-office tools from any browser. You don't need to set up a local server for this system even if you're running multiple devices in your store or restaurant. 

Both the retail and hospitality versions of this POS system come with a good mix of features and have every tool we looked for, either built-in or as integrations, which are available through its app store. It offers several features that aren't commonly included, such as those for creating purchase orders and tracking employee time. Here's more detail on the features available with this system. 

Reporting

The dashboard gives you a real-time overview of your sales data, and you can customize it to show you the information that's most important to you. It displays transactions for different time intervals – by the hour, day, week or month. You can view your best- and worst-performing products, and identify the products and brands with the highest profit margins. The employee reports can show you your top salespeople. In addition to running reports and analyzing sales data from any device with a browser, you can export reports to Excel, QuickBooks, Xero and Sage. 

Customer Management

Epos Now has a built-in customer management system. With it, you can collect contact information from your customers and run reports that help you analyze customer behavior. For example, when you email customers their receipts, they're asked to rate the service they received. This feedback can be used to help you gauge customer satisfaction. A loyalty module is available for an extra cost, and marketing integrations such as Mailchimp, which let you run email campaigns, are available through the app store. 

Employee Management

This POS system has role-based user management so you can set permissions for your employees and assign PIN codes or swipe cards to sign in. The software logs employee activity on the till and has a built-in time clock and staff scheduling tools. 

Integrations

The Epos Now app store has more than 80 integrations, allowing you to customize the system and share data with the other business applications you use. For example, if you want to expand your store online, you can use its new Shopify integration or the Nettl or Zapier integrations to connect with other e-commerce platforms, such as WooCommerce. Or, if you want to connect the POS software with your accounting program, Epos Now integrates with QuickBooks, Xero, Sage Business Cloud Accounting (formerly Sage One) and Sage 50cloud. Restaurant-specific integrations include TableUp and Hopt. APIs are also available so you can add custom integrations to the system, if needed. 

Inventory Management

The inventory management tools for the retail version of the software support up to 60,000 items, and allow you to track products across both your brick-and-mortar and online stores, and even between multiple locations. The restaurant version can track inventory on an ingredient level, which makes it easier for you to order the correct amount of food. Both versions allow you to set low-stock alerts so you can reorder supplies before you run out, or you can set up the system to automatically generate purchase orders when supplies are low. 

Retail-Specific Features

Some features are specific to the retail version of the software. For example, you can print your own barcodes and shelf-edge labels, making it easy for your customers to see prices and your cashiers to ring up orders using a barcode scanner. 

The system has a product matrix that makes it easy to add variants, such as for color and size. It also allows you to bundle products, which is a useful feature if you offer composite products such as gift baskets or kits. 

At the register, you can add pop-up notes to prompt your staff to up and cross-sell items. If you have multiple locations, you can run different promotions at different locations at different times. 

Restaurant-Specific Features

Epos Now's restaurant POS system is suitable for all types of restaurants, including full-service establishments. It has a drag-and-drop table-management tool you can use to mimic your restaurant's floor plan, and with it, you can make quick updates when you need to move tables and chairs. It shows you which tables are open and how many customers are seated at each occupied table. 

As with most of the restaurant POS systems we reviewed, you can add a photo of each dish to the system's menu to help customers choose what they want and help servers quickly enter their orders into the system. Pop-up notes prompt servers to ask customers about cooking preferences, such as how they prefer their steak cooked, and to offer the customer choices specific to the item they ordered, such as whether they'd prefer the soup or salad with their meal. Servers can assign courses to ensure items come out in the proper sequence. When your customers are ready for the check, your servers can easily split and merge bills. 

The system tracks how long it takes from the time the order is placed until it's served. You can also track how long it takes for your tables to turn over and see per-table revenue. These features are helpful when analyzing how efficiently your restaurant operates. 

If you want to offer customers the option of booking a table or ordering online, or if you need delivery management tools, you can add third-party integrations for them to the system, though these may cost extra. 

Additional Considerations

Epos Now integrates with Worldpay by FIS (Vantiv) and EVO Payments. Alternatively, you can use this POS software alongside the payment processing service of your choice, which is a good option if you like your current processor or if you're locked into a processing contract. The other option is to build a custom integration using the company's API. 

Customer support is available via phone, email and live chat, though you need the Premium plan if you want 24/7 phone support. When we contacted the company, posing as a small business owner with questions about the system, the chat agent provided us with prompt, helpful information. 

Data migration and setup help are available as part of the 30-day implementation included with the service. If you have an issue with the software, company representatives can, with your permission, access your system remotely to diagnose and fix the problem. If you purchase your POS hardware from Epos Now and need a replacement part sent to you, overnight shipping is available. 

Drawbacks

Epos Now has a lot to offer small businesses, both retail and restaurant, but it isn't perfect. There are limitations to consider before you make your decision. 

Although the company is transparent with many of its costs, such as its software subscription and hardware prices, the website isn't clear about which features are add-on modules, and it doesn't disclose what they cost. There's some confusion with the website and downloadable brochures, as some prices haven't been converted to American dollars from British pounds, though sales agents are happy to explain pricing to you when you call. 

Another issue is that it doesn't offer as many self-help resources as some of its competitors. The Epos Now website has a blog with articles of interest to small business owners, a YouTube channel with a few demos and how-to videos, and active Facebook and Twitter accounts. However, there's no knowledgebase or community forum, so if you have questions about the software, you'll need to contact customer service directly. 

Last, there's no kiosk option yet available. The rep we spoke with said that the company is concerned about POS kiosk security and is holding off on this feature until security measures meet their standards.

Epos Now

Epos Now

The Best POS Systems of 2020

The Verdict

Epos Now is the best POS system for small businesses. It's affordable, has a strong mix of features, works with third-party hardware and gives you a choice of payment processor.

Lori Fairbanks
Lori Fairbanks
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as a magazine editor and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for business.com and Business News Daily about financial systems and services for small businesses, such as accounting software, credit card processing and point-of-sale systems.