Choosing the right restaurant POS system starts with understanding what your business needs. Think about the features your staff will use every day, the equipment you’ll need and how much you can afford to spend. From there, you can compare providers to find a system that fits your restaurant.
We also spoke with restaurant owners to learn what mattered most when they chose their POS systems. Here’s what they told us.
Cost and credit card processing rates
Julie King, the longtime owner of Villa México Café, upgraded her restaurant’s POS terminal and looked for a provider that doesn’t “charge fees for everything” and offers “competitive” credit card processing rates.
“Right now, owning a restaurant is a labor of love, not money. Therefore, find the best tools and equipment at the best price,” King advised. “Ask providers what they bring to the table. Do you really need all the bells and whistles they’re trying to upsell you on? Most likely not, but they do need your business, so get a good deal.”
Integrations
Malisse Sinito of Marble Room Steaks and Raw Bar chose her restaurant’s POS system “due to the integration with our reservation system, Tock.”
Integrations were also important to King, who wanted a system that would “integrate with third-party ordering apps like Ritual and ChowNow so we don’t have to get more printers for those kitchen tickets.”
Added services
Some POS providers, including Clover and Square, offer services beyond ordering and payment processing. King appreciated that her chosen provider also offered “business benefits like loans and payroll [processing].”
Customer support
You’ll probably need the most help when you’re first setting up your restaurant POS system, but it’s important to have reliable support afterward, too. Jonathan Gillespie, a partner at Adalina Prime, recommended, “Make sure you know what long-term support and services will come with the POS for the life of your partnership.”
Because “support, documentation and implementation resources” factored into his buying decision, Gillespie has been pleased to see that, several years later, his provider’s “continued support and desire to build out new features that meet our business needs remain unwavering.”