Remote Utilities Review
By Skye Schooley, business.com Writer | Updated Mar 04, 2019
Remote Utilities is remote PC access software that is ideal for Windows users. The multilingual software has optimal security measures, customizable integrations and competitive management tools to enhance any remote session. The one-time purchase is great for businesses that prefer to pay a one-time, upfront fee rather than annual or monthly subscription fees. Remote Utilities' free plan allows you to test all of the software's features first before choosing a plan. Also, even after you select a plan, you can scale up at any time.
View all our recommendations for remote PC access software on our best picks page.
Remote Utilities Pricing and Software Plans
Remote Utilities offers several plans to fit your remote access needs, whether that be for personal, small business or enterprise use. The main difference between each plan is the number of endpoints allowed. The price for each plan is a one-time fee for lifetime access to the software. Here are some specifics about each plan:
- Free plan: The free plan is designed for personal use or small operations. Unlike many competing applications, Remote Utilities' free plan is available for commercial use; many of the free plans we evaluated were for personal use only. You're allowed 10 endpoints per tech, and both attended and unattended access are supported.
- Starter plan: Ideal for small businesses and solopreneurs, this plan costs $99 per tech and allows 20 endpoints per tech. It includes everything in the free plan plus a help desk option with the ability to submit support tickets.
- Mini plan: Great for small to medium-sized businesses and teams, the Mini plan costs $249 per tech and allows up to 50 endpoints for each tech. It includes everything in the Starter plan, plus remote assistance.
- Pro plan: Designed for enterprises, Pro costs $499 per tech and allows unlimited endpoints per tech. It includes everything in the Mini plan, plus full silent installation and priority support.
Volume discounts are available for each plan.
Remote Utilities offers several different services and features for remote PC access, including:
- Installation: Installation on the host device can work without internet access on a totally isolated LAN or VPN network.
- Cross-platform access: Although Remote Utilities only offers access to Windows devices, you can also access a free viewer app for iOS and Android devices.
- Integration: If you prefer to use RDP, you can connect via the internet using the RDP protocol.
- Customization: The software allows for free customization, like MSI configuration. You can also integrate features like a one-click EXE installer and a customized agent package.
- Security: Connections are secured with TLS 1.2 256-bit encryption and two-factor authentication. You can use a Google authenticator to log in, IP filtering and address book encryption. The software completes a host identity check as well.
- File transfer: Drag-and-drop functionality makes transferring files easy.
- Session recording: The software allows for high-def, live video recording of remote sessions.
- Communication: You can interact between devices by using clipboard synchronization and a mini-chat window.
- Multiple languages: Remote Utilities is available in multiple languages. You can also edit the email message template to translate it into your native language.
- Scalability: Since the software is a one-time purchase, not a subscription, you can't scale down. However, you can upgrade your product version, add more tech licenses or change your license type when you see fit. Charges are prorated.
- Customer service and resources: For additional help resources, you can access FAQs, a forum, troubleshooting documents and a community of Remote Utilities' users. You can also contact support by phone or email.
Pros and Cons of Remote Utilities
Remote Utilities' advanced management tools enable easy configuration across your devices. You have the option to manage built-in-tools like the MSI configurator, group connections; you can automatically sync your address book and back up your information daily. You have access to wake-on-a LAN, desktop shortcuts and network scanning. These solutions are just a few of the options available.
Second, Remote Utilities provides additional benefits that not many of its competitors offer, such as remote screen preview, which allows you to view the remote screen without starting a session. You also have access to sound capture mode, which lets you listen to the remote computer's audio playback.
The software's security features provide peace of mind. You can blank out the remote screen and lock the remote keyboard and mouse. This ensures you are the only one accessing the computer during your session. You also have the option to lock remote settings with a password to protect them from unwarranted modification.
Remote Utilities doesn't support every operating system. This restricts Linux, Mac and Raspberry Pi users. This isn't an issue if you have Windows, but it's tricky when working with clients and employees who have devices on other platforms. It also restricts scalability.
A second drawback with Remote Utilities is that it does not offer web-based accounts. This is a positive in terms of safety, but it hinders the convenience and usability of the product. You can't autosave passwords for easy future use or access your account online.
Finally, while businesses have the convenience that comes with a one-time purchase fee, there is an aspect of inconvenience if you ever have to upgrade. You can upgrade for free if a new, major version becomes available within a year of the purchase date. If, however, it has been longer than a year, additional fees apply. Further, license keys are non-transferrable between different major versions. This requires you to upgrade your license key with each version upgrade. These upgrades can be difficult to keep track of and time-consuming to manually implement.
Ease of Use
Because Remote Utilities doesn't offer web-based installation, installation is different. You must install the correct modules on each corresponding device and then connect via multifactor authentication. There are additional modules that can be installed, which adds further complexity to the installation process.
Once you get past the installation obstacles, Remote Utilities provides numerous unique features for remote PC access. If you need continual remote access to Windows devices, this software may be a good choice for you. For help with installation or connecting to a device, you can access Remote Utilities' online resources and support line.