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Azuga GPS Fleet Management Review and Pricing
Table of Contents
- Azuga's intuitive desktop and app control dashboards are packed with information that's easy to access and analyze.
- Businesses can receive 24/7 customer service via phone, email and ticketing. There's also extensive online support documentation.
- Azuga has a growing app marketplace, with vendors offering enhanced routing and scheduling services, fuel card integration and improved fleet management.
- Although 36-month contracts are standard in the GPS tracking space, shorter terms would be preferred.
- Refresh rates on Azuga's platform don't compare well with those of some other GPS fleet tracking services.
- There's no way to test or try out the service before signing up.
Azuga’s accessibility, intuitive interface, plug-and-play hardware and around-the-clock customer service make it our choice for the best GPS fleet tracking software for ease of use. Business owners can view a wealth of information about their vehicles and drivers in near-real time. The platform’s robust functionality and ease of use combine to reduce the learning curve for businesses looking to enhance driver safety, minimize vehicle maintenance expenses and lower fuel costs.
Azuga Editor's Rating:
9 / 10
- Contract length
- 8/10
- Price
- 8/10
- Refresh rate
- 7/10
- Customer service
- 10/10
- Hardware type
- 9/10
- Functionality
- 10/10
Why We Chose Azuga as Best for Ease of Use
Businesses that need to monitor their fleets require technology that’s simple to install, easy to use and supported by responsive customer service. Azuga delivers on all three fronts. Its plug-and-play hardware can be installed in seconds, and its intuitive desktop and mobile dashboards make it easy to complete everyday tasks. We also like that Azuga provides extensive online resources to help users navigate the platform. If you need extra support, customer service is available 24/7 by phone, email or online ticketing.
We appreciate how easy it is to generate reports from Azuga’s vehicle and driver data. The platform helps fleet managers identify cost-saving opportunities, improve driver performance and stay on top of vehicle maintenance. With its user-friendly tools and responsive support, Azuga is our top choice for the best GPS fleet tracking system for ease of use.
Ease of Use
We chose Azuga as the best fleet management system for ease of use, so this is where the platform shines. First, when you log in to Azuga’s cloud-based app, the dashboard is clear and intuitive. You can check in on drivers and vehicles in real time using the Live tab. It’s easy to run detailed reports and stay on top of jobs and maintenance tasks across your business. You can’t customize the dashboard, but you can change the Azuga logo to your own to personalize the system’s appearance.
We also love Azuga’s substantial collection of guides and helpful content. Its online resources are among the best of all the GPS fleet tracking services we reviewed, on par with rivals Verizon Connect and FleetUp. We also appreciate that you can speak with a live support representative 24/7 and access support via email and an online ticketing system.
We were impressed by how easy Azuga makes it to share data. For example, you can share vehicle identification numbers, odometer readings, driving distances, hours driven and diagnostic issues automatically with fleet management company partners.
Azuga Features
Azuga is a feature-rich GPS tracking and fleet management platform that supports an expanding number of third-party apps. Here’s an overview of some tools and features that stood out to us.
Driver Safety, Training and Rewards
We like that Azuga successfully balances driver reporting and monitoring with training and rewards via the following features:
- Driver scores: Azuga’s DriveSafe application impressed us. It scores each driver by trip and calculates an average score ranging from 0 to 100. Scoring factors include how often they idle, accelerate rapidly and brake harshly ― what Azuga calls “crash event predictors.” Drivers with scores of 75 or more are typically considered “safe,” while those who score between 65 and 74 fall into the “watchlist” category. Risky drivers are those who score 64 or below. This data helps you compare drivers and identify the safest vehicle operators — and those who need more training.
- Immediate alerts: We appreciate that you can configure the system to send immediate alerts if a driver isn’t driving safely. Unplugged OBD-II devices will also be flagged immediately to help stop drivers from manipulating telematics data.
- Cellphone restrictions: If you have a policy of no cellphone use while driving, the app can block or monitor cellphone access.
- Driver training: We appreciate that Azuga provides a series of videos on better driving. We like that you can use the software to push specific training messages and videos to drivers based on their performance.
- Driver rewards: The platform also rewards safe driving by identifying your most responsible drivers and distributing a prize, such as a discount voucher, via the driver’s email address or mobile app every month. We like how this process gamifies safety via healthy workplace competition. Fleet managers can choose to keep scores private to individual drivers or publish league tables viewable in the driver app.
Dual-Camera AI-Powered Dashcam and Collision Reports
Azuga’s impressive dual-camera AI-powered dashcam (SafetyCam) detects and analyzes poor driving behaviors and reports the information back to your dashboard to help you implement fleet safety measures.
- Rear-facing camera: The rear-facing camera monitors behaviors such as yawning, eating and drinking, as well as risky actions like hard braking, sudden acceleration and distracted driving.
- Front-facing camera: The front-facing camera observes accidents, with recording beginning six seconds before an incident and finishing five seconds after.
We like that the dashcam provides drivers with an opportunity to correct their risky behavior. For example, the camera beeps at them and displays a flashing visual alert. Drivers have a few seconds to correct their actions. If they don’t, the incident is logged and a video is sent to the fleet manager’s dashboard. Azuga has tried to make this system more driver-friendly to align with its founding principle, “Go from Gotcha to Attaboy.”
Azuga’s collision reports also impressed us. Whenever a driver reports a collision or the AI system detects one, fleet managers can pull a full report directly from the platform. The report includes driver and vehicle details, the incident’s location, the force of impact and more. Managers can also view video footage of the accident and have the evidence they need to exonerate their drivers.
Fleet Maintenance
Azuga’s notable fleet maintenance features include the following:
- Maintenance dashboard: We liked Azuga’s maintenance dashboard, which flags vehicles that need maintenance or are overdue for service. You can also set service reminders at regular intervals. Staying on top of vehicle maintenance can help reduce operating costs by lowering the risk of vehicles being off the road. Additionally, proper maintenance helps prevent minor vehicle safety issues from becoming major expenses and helps reduce fleet idle time.
- Tire pressure monitoring: Fuel efficiency is always a significant concern for fleet managers and business owners, and tire pressure is a crucial factor. Azuga can alert managers when tire pressure is too high or too low.
- Auto repair partnership: We appreciate that Azuga’s broader partnership with Bridgestone gives fleet managers access to the range of services offered by Firestone Complete Auto Care, Bridgestone’s primary auto repair brand.
Asset Trackers
Azuga’s asset trackers make it easy to keep tabs on trailers, containers, heavy equipment and handheld tools. These small, rugged devices attach easily to your assets and are designed to withstand tough conditions, boasting an IP67 rating and a long-lasting battery.
You can choose from rechargeable trackers that report frequently when assets are powered or long-life units that can run for up to five years on a single battery. The system also supports Bluetooth beacon tracking for small tools and portable equipment.
Azuga’s asset trackers help reduce theft, prevent unnecessary equipment purchases and give you better visibility into where your assets are and how they’re being used. You’ll receive alerts when assets move or leave a designated area, and you can access detailed usage and location history from the dashboard or mobile app.
Mobile App
Azuga’s mobile app, available for iOS and Android devices, serves administrators and drivers and delivers much of the desktop dashboard’s functionality. Admins and drivers can communicate with each other in real time via the app, including sending location details, videos and images. Specific functions include the following:
- Administrator functions: Administrators can handle all aspects of fleet management on the go, including monitoring live fleet risk assessments when planning dispatch schedules and maintenance programs. From live vehicle diagnostics to learning who is behind the wheel of a particular vehicle, managers can monitor driver behavior and reward performance.
- Driver functions: Drivers can share location information with customers to better predict arrival times. We like the Find it Forward feature, which helps locate gas stations and restaurants en route so drivers can take necessary breaks without straying off optimal routes. Another great feature is Where Did I Park?, which can guide drivers back to their vehicles with ease. The TimeCard feature allows drivers to submit shifts directly from their phones, eliminating the need for timesheets.
App Marketplace
Azuga’s app marketplace includes more than 90 integrations across various categories, helping businesses extend the platform’s functionality to meet their unique needs. While it doesn’t offer as many integrations as some competitors — Samsara, for example, has over 300 — Azuga supports popular tools that benefit a wide range of industries.
For example, routing and scheduling apps like Elite EXTRA are ideal for courier and multi-drop delivery companies seeking the fastest and most cost-effective ways to reach customers. Fleet maintenance and management tools such as Fleetio also integrate with Azuga, along with services like BBL Fleet, which can help fund new vehicle purchases.
We also appreciate the integration with fuel card accounts, including Gascard and WEX, which makes expense tracking easier. Additionally, Route4Me is available in the Azuga marketplace to help businesses optimize routing and dispatching.
Azuga Pricing
Azuga lists starting prices on its website; however, to obtain an exact quote, you’ll need to submit an online form with additional information about your business and its specific needs.
Plan | Starting price | Features |
|---|---|---|
BasicFleet | $25 per vehicle, per month |
|
SafeFleet | $30 per vehicle, per month | Everything in BasicFleet, plus:
|
CompleteFleet | $35 per vehicle, per month | Everything in SafeFleet, plus:
|
Additional pricing considerations:
- You’ll pay $49.99 per vehicle, per month to add AI SafetyCams to any package.
- You can request a free demo, but no free trial is available.
- Additional needs (e.g., asset tracking) will increase your costs.
- Azuga requires a 36-month contract.
- Plug-and-play hardware means you won’t need to pay for installation.
- Azuga can help your business comply with federal electronic logging device (ELD) mandates through a paid add-on called Azuga ELD. This tool simplifies hours-of-service tracking and driver log management.
Implementation and Onboarding
The Azuga platform is built around end-user simplicity, from its plug-in hardware and intuitive app to its detailed but easy-to-use dashboard. This focus on simplicity makes getting started straightforward:
- Plug your tracking devices and dashcams directly into the OBD-II port of your vehicles. Azuga says this should take no longer than 20 seconds per device. Be sure to note which vehicle each device is being attached to as you go along.
- Set up your account online. Make yourself an administrator and create accounts for users, drivers and vehicles. You can set different access levels for each user and group vehicles by job type, location or another classification.
- When you log in to the app or desktop software for the first time, you’ll pair each device with a vehicle, and the system will start monitoring.
We also found that Azuga’s application programming interface (API) adds to its easy implementation process. You can use the API to link Azuga with the apps you use daily in your business. This comprehensive API allows you to take advantage of Azuga’s reporting and functionality in the software platform of your choice.
Customer Support
Azuga provides excellent customer service, with expert assistance available 24/7 via email, phone or online ticketing. Additionally, Azuga’s online knowledge base contains more than 600 helpful articles ― one of the most extensive on the market. You can also access a regularly updated blog, webinars and even a return-on-investment calculator to see how GPS fleet management can save your business money.
Customers on the CompleteFleet plan also receive white-glove onboarding and ongoing support
Limitations
Azuga has numerous helpful functions, but we did identify several limitations:
- No free trial: Like many vendors we reviewed, Azuga doesn’t offer a free or even paid-for trial.
- Lengthy commitment: Azuga mandates a 36-month minimum contract. For first-time users of GPS tracking software, this level of commitment — especially with no free trial — requires a leap of faith.
- Disappointing refresh rate: Azuga’s refresh rate ranges from every 30 seconds to two minutes, depending on your plan (a 15-second rate is available at extra cost). Some Azuga competitors tout much faster refresh rates. For example, our review of Samsara found that its system refreshes from one second to the next.
- No BBB accreditation: Azuga isn’t accredited by the Better Business Bureau, which isn’t unusual among similar businesses. (However, it does have an A+ rating.)
Methodology
Choosing a GPS fleet management service can be tough, so we did some of the heavy lifting for you. We spent hours researching and analyzing the best GPS fleet tracking systems to identify the top solutions on the market. We examined hardware, features, pricing, contracts, usability, refresh rates and customer support, and gained hands-on experience with demos and product videos whenever possible.
When looking for the best GPS fleet tracking service for ease of use specifically, we prioritized plug-and-play hardware, straightforward setup, intuitive dashboards and a high level of customer support.
Azuga FAQs
Bottom Line
We recommend Azuga for …
- Businesses that want a plug-and-play solution and an easy-to-use interface.
- Companies that want (or may want in the future) the ability to track assets as well as vehicles.
- Business owners who need 24/7 customer support.
We don’t recommend Azuga for …
- Businesses that want faster data refresh rates than the standard 30 seconds to two minutes.
- Business owners who don’t want to commit to a long-term contract.
- Organizations that need hardwired vehicle trackers.
