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Chase Merchant Services Review

Lori Fairbanks
Lori Fairbanks
Domain Editor

Chase Merchant Services, formerly known as Chase Paymentech, is the credit card processing branch of Chase Bank. It has provided payment processing services since 1985 and is one of the largest credit card processors in the world, processing more than $1 trillion annually.

Chase Merchant Services

Chase Merchant Services

Reviews at business.com

The Verdict

Chase Merchant Services offers flat and interchange-plus rates and has month-to-month terms. Plans with same- and next-day funding are available for merchants who also use Chase's business banking services.

Chase is a popular payment processor for businesses of all sizes, from international corporations to mom-and-pop shops, and across many industries, including retail, restaurants, and professional services. It also resells its processing services through ISO/MSPs and merchant aggregators. 

Visit our best picks page to see all our recommendations for credit card processing companies.

Editor's note: Looking for information on credit card processing? Use the questionnaire below, and our vendor partners will contact you with the information you need: 

 

Pricing and Terms

Chase has several flat-rate plans and posts the pricing online. Flat-rate plans are good for businesses that process less than $5,000 per month, and Chase's rates are slightly lower than many of its competitors' rates. If you process more than this, though, it may be worth your time to call the company and ask about interchange-plus pricing.

If you currently process with another company, Chase will review your recent statements to see where it can save you money. After you process credit cards with Chase for a year, you can request a pricing review, which may be helpful if your business has grown or you're accepting a higher volume of credit card payments than you anticipated when you signed up for the service.

Here are Chase's flat-rate plans.

Chase QuickAccept

You must have a Chase Business Complete Banking account to use this plan. It includes same-day deposits and customer support. There are no additional fees or monthly contracts for this plan.

  • In-person transactions accepted with a card reader: 2.6% + $0.10
  • Manually entered transactions: 3.5% + $0.10
  • Chase QuickAccept contactless mobile card reader: $49.95

Stand-Alone Chase Terminal

This option has the same rates as the QuickAccept plan, but it uses an all-in-one terminal instead of a mobile card reader. The terminal has a built-in receipt printer, and your account includes next-day business funding and 24/7 support.

  • Countertop terminal: $299
  • Mobile terminal: $399

Chase With Vend POS

If you use Chase with Vend's POS system, your rates are lower than the plan rates above. You still get next-day funding and 24/7 customer support.

  • In-person transactions accepted with a card reader: 2.45% + $0.10

Chase With Authorize.Net

This plan is for merchants who need online credit card processing for their existing website, or who accept payments by mail or phone. It can also be used to connect to a POS terminal. Next-day funding is included with this plan.

  • Online transactions: 2.9% + $0.25

Chase With BigCommerce

If you need to build a new website, Chase integrates with BigCommerce. BigCommerce offers a 15-day free trial, and you get three months of BigCommerce for free when you use Chase Merchant Services as your payment processor. Chase offers same-day deposits with this plan.

  • Online transactions: 2.9% + $0.25

Features

Here are some of the payment solutions Chase Merchant Services offers.

Retail Credit Card Processing

You can accept credit cards at a physical location using a credit card terminal or POS system. Chase Merchant Services offers multiple EMV-compliant, NFC-enabled hardware options, so you can accept chip cards, contactless cards, and mobile wallets like Google Pay and Apple Pay.

Mobile Credit Card Processing

You can use either the Chase Mobile app or the Chase Mobile Checkout app and a card reader to accept credit card payments on the go. It works on iPhones, iPads, and Android phones and tablets.

The Chase Mobile Checkout app has some basic POS features. Here are some of the things you can do with it:

  • Create a product catalog
  • Accept credit and debit card payments
  • Prompt customers for tips with suggested amounts
  • Email and text receipts
  • Print the geolocation of transactions on receipts
  • Issue refunds and void transactions
  • Search transactions
  • Add employees to your account and manage user access permissions

Online Credit Card Processing

Chase Merchant Services offers you a choice of payment gateways. You can use its own Orbital Gateway or a partner payment gateway such as Authorize.Net. It also partners with the e-commerce platform BigCommerce and integrates with more than 140 software solutions, including other e-commerce platforms like Shopify, Volusion and WooCommerce.

Virtual Terminal

Professional offices that prefer to accept credit cards using a computer – such as those in the healthcare, legal and financial industries – can use the Chase Online POS Terminal. In addition to accepting payments by phone and mail, you can use it to search your transaction history and access reporting tools.

Online Reporting

Using Chase's Resource Online reporting tools, you can see your statements, review your transactions, manage chargebacks and run reports. You can also find reporting information in the Chase Mobile Checkout app.

Additional Considerations

If you already use Chase's business banking services, you receive some perks when you use Chase Merchant Services as your credit card processor, such as next-day business funding and lifetime reporting.

Chase provides good customer support, with reps who are prompt to respond and share their knowledge about credit card processing. You work with a dedicated account rep, and 24/7/365 customer service is available. In case you prefer to find answers to your questions yourself, Chase's online resources include how-to guides and videos, FAQs, and a Business Resource Center with articles for small business owners.

Limitations

Chase Merchant Services' website has improved since our last review, as it now posts pricing for its flat-rate plans, which is helpful for busy business owners who want to know what the service costs before spending time on the phone with a sales rep. But these are the only prices it posts, so you'll still need to call the company for pricing quotes and information about contractual terms if you're interested in its interchange-plus pricing or other hardware.

Also, you need to have a Chase Business Complete Banking account to use some of its processing services.

Editor's note: Looking for the right credit card processor for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Chase Merchant Services

Chase Merchant Services

Reviews at business.com

The Verdict

Chase Merchant Services offers flat and interchange-plus rates and has month-to-month terms. Plans with same- and next-day funding are available for merchants who also use Chase's business banking services.

Lori Fairbanks
Lori Fairbanks
business.com Staff
See Lori Fairbanks's Profile
Lori Fairbanks is a writer and editor for business.com and Business News Daily who has written about financial services for small businesses for more than seven years. Lori has spent hundreds of hours researching, analyzing and choosing the best options for critical financial-related small business services, including credit card processing services, point-of-sale (POS) systems and employee retirement plans. Lori's publishing experience is extensive, having worked as a magazine editor and then as a freelance writer and editor for a variety of companies.