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Paycor Review

Skye Schooley
Skye Schooley
Staff writer
business.com Staff
Updated Nov 07, 2022

Paycor is an advanced HR solution that caters to small and midsize businesses. It offers multiple tiered pricing plans that vary based on which specific HR services you are looking for. It has many tools to help you quickly recruit and onboard employees, track employee hours, and administer employee benefits and payroll. However, one area Paycor especially excels at is analytics. It can provide a variety of charts and graphs that not only report on your current workforce data, but also predict future workforce trends and performance drivers. You can view benchmark data to see how you compare to the competition, and access employee performance metrics to ensure your staff is performing well. It’s for all these reasons and more that Paycor is our choice as the best HR software for analytics.

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Paycor

The Verdict

Paycor is great HR software for viewing workforce analytics, key drivers, competitor benchmarks and projected workforce trends. It also offers recruiting, onboarding, benefits administration, payroll and performance management services.

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Paycor Editor’s Score: 9.2/10

Price/value9.4/10
Features9.6/10
Customizations, add-ons and integrations9/10
Ease of use9.5/10
Customer service8.5/10

Why We Chose Paycor for Analytics

Paycor offers advanced analytics charts and graphs that not many other competitors offer. Some of the analytics that impressed us were those that users can use to view workforce data that is broken down into specific categories. Paycor can also use previous data to create projected workforce trends, which is a unique way to help you plan for future events or modify your employee management. Additionally, we like that Paycor offers data benchmarking, meaning it can compare specific workforce trends of your company to industry standards.

When we tested the software, we also liked that it highlights drivers that may be impacting certain workforce trends in your organization. These are great tools to help you stay competitive and retain top talent.

Did you know?Did you know? Paycor provides analytics on your demographic data, which can be key to ensuring a diverse and engaged workforce.

What We Like About Paycor

  • Paycor offers analytics and charts that make it easy to decipher workforce data.
  • It can tell you which drivers are impacting certain workforce trends, as well as how your business compares to benchmark industry data.
  • Paycor makes it easy to recruit and onboard employees.
  • It has robust time-tracking and payroll features.
  • The Paycor web app and mobile app are both easy to use.

What We Don’t Like About Paycor

  • It can take months to completely implement the software.
  • Some customer reviews claim that customer service is slow to respond.

Ease of Use

When we tested the Paycor software, we found it to be modern-looking and easy to navigate. The platform has some automation and workflow functions that can streamline HR processes as well.

We like how Paycor users can customize their homepage and what goes on it – this isn’t something all competitors offer – which is a great way for users to modify the product to best meet their needs. It is a cloud-based platform, like other HR solutions we reviewed, which makes it easy for employers and employees to access it regardless of whether they are in the office or working remotely.

Paycor dashboard
Paycor has a user-friendly dashboard.

Paycor Features

The specific features you have access to will depend on which Paycor plan you choose. Here are some of the features Paycor offers:

Analytics and Reporting

While many other HR solutions offer some level of standard or custom HR reporting, we found Paycor to be especially robust in terms of analytics. Paycor offers hundreds of prebuilt dashboards, charts and graphs to help you visualize your workforce data. For example, when we tested the platform, we were impressed with how it provides data charts on things like headcount, broken down by employment type (e.g., full-time employee, part-time employee). Another cool feature we noticed was that it offers predictive data based on your history so that you can prepare for future trends. This isn’t something that other HR software options offer.

Paycore workforce trends
Paycor offers insights into future workforce trends.

Another unique analytics tool that Paycor offers is data benchmarking. It gives a clear look at how your business compares to others in your industry. It can also break down key “drivers” for certain metrics to give reasons for why a certain trend might be occurring. This is useful for determining which changes your company can make to improve workforce trends.

If you’re trying to improve workplace diversity, the software can provide company demographic data and benchmarking. If you operate multiple organizations or locations, it can provide heat maps comparing specific data sets.

Another feature Paycor recently added is the ability to see which of your locations are experiencing an uptick in COVID-19 cases, which can help you make key business decisions to keep your workforce healthy. We did not find many of these analytics offerings among the other top HR software solutions we reviewed, and they can be extremely helpful for understanding and acting on workforce data.

Recruiting and Onboarding

Every plan comes with essential features to automate employee onboarding, which is on par with the industry standard. Paycor also offers tools for advanced talent management. For example, you can view candidate flow and status during the recruitment process and schedule phone screens with Outlook and Google calendar integrations.

Paycor integrates with top background check providers as well as essential job boards like Indeed, Glassdoor, LinkedIn and ZipRecruiter. When onboarding new hires, the information they entered during the application process auto-populates in their employee profile. This is great for streamlining the onboarding process and reducing human errors.

Performance Management

Once part of the team, you can manage employee performance through a wealth of tools. When we tested the software, we were impressed with Paycor’s performance management features. For example, you can access features like one-on-ones, performance reviews (with templates), goal tracking, 360-degree feedback and surveys. It also gives employees the ability to recognize peers and chart their career progress against competencies.

When trying out the software, we also noticed that Paycor gives administrators an overview of how well the performance management tool is being used, which isn’t something we saw among competitors but can be a great way to keep your organization on track.

Paycor survey
Paycor makes it easy to survey your employees.

Time Tracking and Payroll

Paycor makes it easy to create employee schedules and track their time. It offers more ways for employees to punch in and out than most competitors we reviewed. For example, card readers, proximity badge readers, fingerprint scanners, facial recognition scanners, web punching, kiosk apps with facial recognition, mobile punching, web timesheet entry and telephone punching options are all available. Paycor time records are unified with its payroll solution. Paycor processes your payroll and handles payroll taxes for you, which is on par with the industry standard. We like that it offers pay warnings to help ensure your payroll is accurate each pay period.

Paycor scheduling
Paycor scheduling and time-tracking solutions integrate with its payroll solution.

Benefits Administration

When we tested the Paycor platform, we found its benefits administration features to be highly competitive with others in this space. Employees can easily view and manage their benefits and log life event changes. If employees need assistance with benefit selections, Paycor can help them choose the right benefits with a software bot. This is especially useful for companies with dispersed or remote employees.

Paycor benefits
Paycor offers assistance with benefits administration.

Paycor Pricing

Paycor offers plans geared toward small (fewer than 50 employees) and midsize businesses (50 to 1,000 employees). We like that it doesn’t require an employee minimum, unlike some competitors we reviewed.

If you are looking for a small business HR plan for fewer than 50 employees, you can choose from four tiers.

  • Basic: For $99 per month, plus $5 per employee per month, this plan gives you access to automated onboarding, payroll and tax services, HR management and compliance support, and personalized customer support.
  • Essential: For $149 per month, plus $6 per employee per month, this plan gives you access to everything in the Basic plan, plus features for time and attendance, new-hire onboarding, e-verification, HR checklists and templates, and reporting.
  • Complete: For $199 per month, plus $7 per employee per month, this plan gives you access to everything in the Essential plan, plus advanced HR features like scheduled reports, payroll analytics, general ledger reporting and integrations, 360-degree 401(k) EDI integration, and one-on-one guidance from a certified HR professional. Paycor claims this is its most popular plan.
  • HCM: For $199 per month, plus $12 per employee per month, this plan includes everything in the Complete plan, plus automated workflows, employee directory and org charts, scheduled reminders, HR analytics and benchmarks, prebuilt dashboards, and a wealth of performance management features.

If you operate a midsize business with 50 to 1,000 employees, you can use Paycor’s online tool to select which features you are looking for to get a custom price quote. We like that Paycor also offers add-on services for things like workforce management (time and scheduling), talent management (recruiting, talent development, learning management), and benefits administration.

FYIFYI: When we spoke with a Paycor representative, they told us that the company offers a 14-day free trial. Free trials, which we found to be somewhat uncommon in the HR software space, are a great way to test out software risk-free.

Implementation and Onboarding

The Paycor platform is relatively robust, so it can take anywhere from six weeks to six months to implement. However, the average implementation time is between two and three months. During this time, a representative will work with you to ensure that you have access to all the features you need and that your employee data has been transferred successfully.

Once the software is ready to use, it allows for automated onboarding to help speed up the process as you hire new employees.

Customer Service

Paycor offers support through a variety of online resources, such as a support center, webinars, guides and whitepapers, an HR glossary, and an employee knowledge base. Registered account administrators can contact customer support by phone on weekdays. Paycor also offers contact forms, email and webchat, as well as one-on-one support from certified HR professionals.

While Paycor seems to have ample support options, we thought it was worth noting that many customer reviews claim that its customer service can be somewhat challenging to get in touch with at times. We do like, however, that Paycor is accredited with the Better Business Bureau and has an A+ rating with the agency.

Limitations

One thing to consider before using Paycor is how long it takes to implement the software. HR software can support a lot of data and information, which is partly why it takes a while to transfer and set up all of your workforce information. Paycor can take anywhere from six weeks to six months to implement, with an average implementation time of about two to three months. Although some competitors can take longer than this to set up, this is something to keep in mind when choosing a platform. If you need an HR software with almost immediate implementation, check out our review of Rippling, which claims an average implementation time of roughly two and a half weeks.

Methodology

We researched and analyzed dozens of HR systems to identify the best HR software on the market. We looked at pricing, contracts, recruiting and onboarding capabilities, employee benefits administration, time-tracking, payroll processing, performance management features, reports, integrations, legal compliance assistance, usability, and customer support. We watched product videos and conducted demos when possible. When looking for the best HR software for analytics specifically, we prioritized features such as time and pay tracking, data collection, reporting, analytics, usability, and security.

FAQs

How do I contact Paycor customer service?

If you need assistance from Paycor, it offers phone support from Monday through Friday between 8 a.m. and 6 p.m. ET (it is available until 8 p.m. for payroll assistance). You can also reach out by contact form or webchat.

How do I set up the Paycor app?

You can download the Paycor app, Paycor Employee Mobile, from the App Store or Google Play. Once it’s downloaded and installed, you can set it up by logging in to your account with the same Paycor username and password that you use to access the browser-based platform.

Bottom Line

We recommend Paycor for …

  • Small and midsize businesses that want clear insights about employee data and trends.
  • Employers that want to offer employee self-service HR features.
  • Businesses that want intuitive, easy-to-use HR software.

We don’t recommend Paycor for …

  • Businesses that need implementation within weeks, not months.
  • Companies that want access to immediate customer support.
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Paycor

The Verdict

Paycor is great HR software for viewing workforce analytics, key drivers, competitor benchmarks and projected workforce trends. It also offers recruiting, onboarding, benefits administration, payroll and performance management services.

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Skye Schooley
Skye Schooley
business.com Staff
Skye Schooley is a human resources writer at business.com and Business News Daily, where she has researched and written more than 300 articles on HR-focused topics including human resources operations, management leadership, and HR technology. In addition to researching and analyzing products and services that help business owners run a smoother human resources department, such as HR software, PEOs, HROs, employee monitoring software and time and attendance systems, Skye investigates and writes on topics aimed at building better professional culture, like protecting employee privacy, managing human capital, improving communication, and fostering workplace diversity and culture.