Tebra Medical Software Review and Pricing

Why We Chose Tebra for New Practices

Tebra helps new practices get off to a strong start with an all-in-one platform that streamlines care delivery, patient engagement and billing. We were impressed by resources like Tebra’s new practice startup checklist, which ensures you cover the essentials, and a dedicated customer success representative that supports your team through implementation and beyond. These features make Tebra a great choice for practices just getting off the ground.

For the medical billing process, Tebra gives you flexibility: you can use its built-in billing tools or outsource through trusted third-party vendors. Its mobile app extends this ease of use outside the office, letting providers update charts, renew prescriptions and manage patient encounters on the go. Because the platform is cloud-based and intuitive, your staff can quickly adapt and get your practice running smoothly.

Ease of Use

Tebra’s electronic health record (EHR) and practice management tools are among the most intuitive we reviewed. Although many people use the terms EMR (electronic medical record) and EHR interchangeably, Tebra is primarily an EHR system, meaning it goes beyond digital charts to also support patient engagement, interoperability and administrative tasks. Here are a few elements that add to its ease of use:

• Straightforward interface: The interface is straightforward, with custom templates, text shortcuts, “Same As Last Time” charting functions and centralized screens that keep most tasks in one place. This setup reduces the need for extra clicking or typing.
• Intuitive dashboard: The dashboard includes a checklist of providers and locations to filter the calendar view. Based on your selections, the calendar shows daily appointments, patient statuses and insurance eligibility verification at a glance. You’ll also see alerts from across the system, such as lab results and messages. New appointments can be created directly from the dashboard, and you can run a batch eligibility verification check without leaving the screen.
• Automated messages: Tebra also supports new practices with a robust library of automated messages. These cover appointment reminders and post-visit communications encouraging patients to update their information or participate in customer feedback surveys. While the branding can be tailored to your practice, the message content itself isn’t customizable. That’s intentional; Tebra uses language proven to boost open rates and patient engagement, so new practices don’t need to do the marketing research themselves.

Tebra Features

Like other top medical software, Tebra offers a wide range of features that give providers and staff access to the practice management and EHR tools they need. The difference is that Tebra brings nearly everything together in one system, making it especially appealing for growing practices.

Medical Practice Management Features

As you get your new practice off the ground, your team will appreciate how easy it is to use Tebra for essential day-to-day tasks. Here’s a closer look at the software’s key features.

Appointment Scheduling

• Calendar view: We like that Tebra’s intuitive scheduler revolves around a calendar view. You can view calendars by provider or location in a daily, weekly, or monthly format — a feature not all medical software we reviewed offered.
• Customizable calendars: We also like that Tebra’s calendars are customizable, allowing you to color-code appointments and modify durations based on your preferences. The drag-and-drop functionality makes it easy to rearrange your schedule, a feature that was common among rival products but still valuable.
• Appointment-setting: You can easily create new and recurring appointments. Once the appointment is scheduled, you can attach up to 10 patient intake or consent forms for patients to fill out in advance. The system will auto-populate the necessary fields when the patient arrives.

Billing

• In-house or outsourced options: Tebra lets you manage billing internally with its built-in tools or outsource revenue cycle management (RCM) to one of its partner billing companies. If you prefer outsourcing, Tebra will match you with a trusted partner.
• Claim review and insights: The system allows billers to monitor claim status and surface actionable insights right from the dashboard.
• Claim scrubbing: We really like the TriZetto integration, which allows billers to scrub claims for medical billing and coding errors before submitting them.
• Claims tracking: The Track Claims Status tool helps staff follow up on unpaid or outstanding claims and flags rejections or denials that need extra work. Tebra maintains a rejected-claims list dedicated solely to the denial management process.
• Automated patient statements: The Apply Payment button posts reimbursements to patient ledgers and automatically generates statements for outstanding balances — a time-saving feature we didn’t see in all competitor platforms.

Patient Portal

Tebra Engage, the vendor’s patient engagement module, has stellar marketing and communication tools (see below) to boost your practice’s visibility. Patients benefit from a secure portal where they can receive appointment reminders, complete forms, answer surveys and pay balances. They can also schedule appointments by provider, location or specialty, making the process more convenient. As a bonus, you can even automatically send patients birthday messages to keep your outreach personable.

Reporting

Tebra’s system includes a real-time reporting engine that provides a clear picture of your practice’s performance at the click of a button. Most reports can be filtered by custom parameters, and shortcuts let you drill down into specific metrics. You can download and print reports in Microsoft Excel or Adobe PDF formats. A helpful Reports Guide provides descriptions and links to each report. You can also customize reports by date range and filters such as provider, patient, service location, payer type and payer scenarios. Tebra comes with more than 200 templates for reports, charts and automated emails, including reports on practice financials, productivity and claim rejections and denials.

EHR Features

Tebra’s EHR system makes charting easy for providers, which is a big advantage. These are the key features we found in our review.

Dashboards

• Main dashboard: Tebra’s central dashboard displays daily patient appointments and manages the full appointment workflow, from check-in to checkout. Staff can also run health insurance eligibility checks and collect patient payments. The workflow is organized into three simple buckets (Scheduled, In Office and Finished), making it easy to track the flow of patients throughout the day.
• Patient Facesheet: Clicking a patient’s name opens their record, called a Facesheet, which shows medications, allergies, complaints, vitals, medical history and recent lab results. Tebra integrates with Surescripts to populate prescriptions from the past 12 months and has bidirectional interfaces with LabCorp and Quest Diagnostics for lab results.
• Quality Measures dashboard: The Quality Measures dashboard supports electronic clinical quality measure (eCQM) reporting with intuitive layouts. Providers can assess quality performance, compare against industry benchmarks and drill down into individual patient details.
• Insurance/Enrollments dashboard: The Insurance Companies page, also known as the Enrollments dashboard, displays insurance information for your practice or individual providers. From here, you can add or edit insurers, manage plan details and — for billing subscribers — enroll in electronic services with payers to file medical claims, check eligibility and receive electronic remittance advice.

Charting

Tebra’s charting features are among the easiest to use of all the medical software we reviewed, helping providers move through clinical notes during a patient encounter with minimal steps. This streamlined navigation lets providers focus more on the patient and less on the computer screen.

Charting can be performed almost entirely in a single window. When another window is needed, it can appear alongside the main chart, reducing clicks and interruptions. This single-window approach makes navigating Tebra’s clinical tools easier than with most competitors, with one notable exception: As we explained in our review of AdvancedMD, we also found this platform exceptionally user-friendly.

Notes are flexible and customizable. Providers can add or remove sections and access them in multiple ways: from the Dashboard under an individual appointment, through Open Notes, or in the patient’s Notes tab. Previous notes are also available in a pop-up window without closing the current one.

Templates

To expedite note-taking, Tebra offers more than 200 templates — a solid selection compared with other medical software. These templates are fully customizable to fit your practice’s workflow and can include any information you choose.

E-Prescribing and Labs

We liked that Tebra’s e-prescribing (eRx) capabilities are easy to set up and integrate with First Databank, an extensive database that checks the most up-to-date medication information. Tebra can also double-check for patient allergies and possible drug interactions as you draft a prescription.

You can use the e-prescribing tool directly within a note. Clicking Medications opens a pop-up box where you can renew or discontinue active prescriptions, or add new ones that are automatically sent to the patient’s preferred pharmacy. Lab orders work similarly: Clicking Labs or Studies within the note brings up a pop-up box to order new tests.

Marketing

Tebra’s marketing services help practices boost their online visibility with SEO strategy tools, automated provider profiles and patient-facing systems like the portal and mobile app. For newer practices, this can be especially useful in building visibility quickly. Automated directory updates also reduce manual work, so you can stay focused on patient care while still reaching more patients online.

MACRA/MIPS Assistant

Tebra includes a reporting dashboard for the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) and the Merit-Based Incentive Payment System (MIPS). The dashboard tracks your practice’s progress toward goals under the Centers for Medicare and Medicaid Services’ Promoting Interoperability and Advancing Care standards. The dashboard points out where your practice may be underperforming and suggests ways to close those gaps. Although similar monitoring tools are common in medical software, having one is critical for meeting requirements and protecting reimbursements.

Tebra Pricing

Tebra doesn’t publish flat-rate pricing, which is common for full-featured medical software platforms. Instead, costs depend on factors like your specialty, provider type and volume of claims. Practices pay on a per-provider, per-month basis, with billing services typically charged as a percentage of collections. Additional fees apply if you choose Tebra’s marketing tools or patient payment processing.

You can submit your practice details via an online form to get pricing. We were impressed that Tebra promises a tailored quote within two minutes. For lower-volume practices, limited-claim tiers are available, with extra claims charged on a per-claim basis.

If you’d like a preview before speaking with sales, Tebra also offers both a self-guided product tour and a personalized demo.

Implementation/Onboarding

EHR implementation challenges are well known, but Tebra aims to help new practices get up and running quickly. Here’s what you need to know: 

• Basic implementation: Tebra charges a one-time implementation and training fee for each facility, though the exact amount isn’t published. The company also charges a $500 setup fee for its Prescription Drug Monitoring Program (PDMP). Each practice is assigned a dedicated Account Manager who guides setup and helps ensure milestones like enabling e-prescribing and registering patients are met.
• Specialized training: Before implementation, Tebra schedules a kickoff call to set up all users in the system. Staff members then undergo role-based training via Tebra University, with tailored courses for providers, clinical assistants, office administrators and billers. 
• E-prescribing and Medicare billing setup: While most setup steps are straightforward, e-prescribing may take up to a week to configure with the correct pharmacies. Medicare and Medicaid insurance billing can take up to six weeks to activate. To help meet go-live deadlines, Tebra activates all other functions about four to six weeks before launch, giving enough time for insurance billing to be ready on schedule.
• Premium implementation: Practices can opt for paid add-ons like data migration services, customized training and guidance from a success coach, who helps maximize the platform’s value.

Customer Support

• Phone support: Tebra offers phone assistance Monday through Friday, 8 a.m. to 7 p.m. ET (5 a.m. to 4 p.m. PT). The company says it keeps lines adequately staffed to help reduce wait times.
• Online support: You can open and track support tickets through the Customer Care Center, which also includes guides, videos, webinars, FAQs and role-specific training. A community forum gives practices a way to connect with other users.
• Self-service resources: Practices can tap into Tebra’s online content hubs. The Intake covers topics for launching and running an independent healthcare practice, while the Resource Library provides more than 100 downloadable playbooks on billing, patient engagement and operations.
• Additional insights: You can read articles from in-house experts and case studies that show how other practices use the platform.

Limitations

Tebra doesn’t have major drawbacks, but a few potential concerns are worth noting:

• Onboarding and support delays: Some Tebra users have expressed frustration with sluggish onboarding, delayed customer support and a slow system (especially for document uploading). Practices that anticipate needing a lot of assistance or those working with highly customized solutions might want to consider investigating athenahealth. Our review of athenahealth found that the company takes a highly consultative approach to growing practices and has stellar customer service.
• Scalability for large organizations: While Tebra is well-suited for independent practices, very large medical groups or enterprise systems may find its tools too limited. Bigger organizations may want more advanced features, such as those offered by CareCloud, which emphasizes workflow customization and enterprise-level functionality. Read our review of CareCloud to learn more.

Methodology

To identify the best medical software, we conducted extensive research and hands-on testing across multiple platforms, including Tebra. Our process included software demonstrations, phone interviews and customer service evaluations, as well as a review of both positive and negative user feedback from sources such as the Better Business Bureau.

When evaluating options for new practices, we focused on user interface and experience, specifically how intuitive the systems are and how easily practices can get up and running with essential features. Tebra stood out in these areas, which is why we selected it as our top choice for new practices.

Bottom Line

We recommend Tebra for …

• New or small practices that need intuitive, easy-to-learn software.
• Practices that value minimal training requirements and strong implementation support.

We don’t recommend Tebra for …

• Large enterprise systems or hospitals that require advanced, enterprise-grade features.
• Practices that expect highly responsive, ongoing customer support.

Amanda Hoffman contributed to this review.