Login to Business.com

Social Login
Login with Your Account
Forgot Password?
New to Business.com? Join for Free

Join Business.com

Sign Up with Your Social Account
Create an Account
Sign In

Use of this website constitutes acceptance of the Terms of Use, Community Guidelines, and Privacy Policy.

Paychex - Online Payroll Services Review

By Chad BrooksLast Modified: March 14, 2018

Paychex is a full-featured payroll service that handles not only all your company's payroll processing and payroll tax obligations, but a host of other tasks as well. The service, which can serve businesses of all sizes, is available in four different service plans. The cloud-based platform, which allows employee self-service, is easy to use and makes managing payroll a simple process.

Services

Paychex's payroll service is available in four different service plans: Express Payroll, Paychex Flex Select, Paychex Flex Pro and Paychex Flex Enterprise. The plans vary in the number of services included. You can see how the plans vary on the Paychex website.  

Paychex - Online Payroll Services
Paychex - Online Payroll Services
Best Online Payroll Services
The Verdict
Paychex is our top online payroll option for large businesses because it can serve businesses with up to 1,000 employees, handles all payroll and payroll tax responsibilities, is available in multiple plans, and integrates with a number of other services.
Compare Quotes

Paychex offers a number of different services and features:   

  • You can process payroll in just a few easy steps. All you have to do is enter your payroll information (salaries, hours worked and pay rates), confirm that the data is correct and submit the payroll for processing. Rather than running payroll manually each pay period, you can also set up recurring amounts for faster processing.
  • You can pay your employees by direct deposit, check or paycard. If your employees choose to be paid by check, Paychex prints the checks and mails them to you, or you can print your own checks onsite.
  • Paychex handles all your payroll tax compliance issues. The service calculates, files, and pays your payroll taxes on time and ensures they are accurate. You don't have to worry about errors, because Paychex backs up its services with an accuracy guarantee. The guarantee states that if there are any mistakes in your payroll taxes, Paychex pays the penalties. The service also processes year-end W-2 and 1099 forms for your employees.
  • Paychex provides employers with more than 160 payroll-related reports.
  • Some of Paychex's payroll plans include new-hire reporting, general ledger service to link your payroll information to your accounting software, state unemployment insurance, workers' compensation reports and employee onboarding tools.  

Additional Considerations

Part of what makes Paychex so appealing, especially to larger organizations, is its additional services that are all accessible from the Paychex Flex platform.   

  • These services include a time and attendance system; HR services, such as benefits administration, compliance services and records administration; PEO services; employee benefits, such as individual and group health insurance and retirement plans; and startup services, such as incorporation and online marketing services.
  • All payroll plans include access to an employee financial wellness program designed to help employees meet their financial goals. ·         Some of the plans include background screening services for new hires.
  • Paychex offers 24/7 customer support and provides each user with a dedicated support representative who serves as their first point of contact anytime an issue arises.  

Drawbacks

The biggest drawback we encountered with Paychex was customer support. When we called the company posing as a business owner interested in payroll services, the representative we spoke with refused to give us any details about the system and its cost over the phone. He said that, in order for him to fully explain the system and give more information on pricing, we would have to meet in person. Even when we explained that we were just looking into payroll systems and wanted to see how Paychex compared to its competitors in pricing, the representative said he couldn't even provide us with an estimate.  

Additionally, even though we said we were only focused on payroll services at this time, the representative kept trying to sell us on the other services Paychex offers. So while the representative peppered us with questions, he wasn't able to answer any of the questions we had for him, which was disappointing.  

We were also disappointed to see that, as of March 2018, more than 200 complaints had been filed against the company with the Better Business Bureau. Despite the complaints, however, Paychex is an accredited member of the BBB with an A+ rating.  

Editor's Note: Looking for a payroll service? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

Paychex - Online Payroll Services
Paychex - Online Payroll Services
Best Online Payroll Services
The Verdict
Paychex is our top online payroll option for large businesses because it can serve businesses with up to 1,000 employees, handles all payroll and payroll tax responsibilities, is available in multiple plans, and integrates with a number of other services.
Compare Quotes
Ready to choose your Best Online Payroll Services? Here's a breakdown of our complete coverage:
Chad Brooks
Chad Brooks is a Chicago-based writer and editor with nearly 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.
Paychex - Online Payroll Services
Best Online Payroll Services
The Verdict
Paychex is our top online payroll option for large businesses because it can serve businesses with up to 1,000 employees, handles all payroll and payroll tax responsibilities, is available in multiple plans, and integrates with a number of other services.
Compare Quotes

How Does Your Business Stack Up? Get a Free Business Report Card!

Get My Report Card
Best picks
Gusto Payroll Software Review
read review
OnPay Review
read review
ADP Review
read review

Reset Your Password

Enter your email address and we'll send you an email with a link to reset your password.

Cancel
close