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Zoho Assist Review and Pricing
Table of Contents
- Zoho's pay-as-you-go plans are affordable and available with monthly and annual rates.
- Zoho has various add-on features and customization options.
- Zoho Assist integrates easily with other Zoho platforms and third-party applications.
- The remote support agent automatically uninstalls from the user's device once the session ends.
- Zoho Assist includes only 5GB of cloud storage for session recordings; additional storage costs $4 per month or $48 per year for each extra 5GB.
- Transferring large files (over 2GB) may cause lag or require splitting the data.
- Web conferencing requires a separate Zoho Meeting subscription; some competitors include this functionality for free.
Looking for more options?
Check out The Best Remote PC Access Software of 2025 business.com recommends.
Zoho Assist helps businesses solve IT issues faster, whether they’re supporting a remote team or troubleshooting devices across the office. As a secure, full-featured remote access and unattended support tool, it’s built to keep productivity high and downtime low. Unlike competitors that lock you into rigid pricing structures, Zoho Assist offers flexible plans, including a limited free option, so teams of any size can find the right fit in terms of features and budget. While employees on remote work plans can use Zoho Assist to access their computers and devices, Zoho Assist shines most for how well it supports IT departments and remote customer service teams. You can also connect it with other Zoho tools, like Zoho Desk and Zoho CRM, to boost cross-team collaboration and build a more well-rounded, integrated software suite.
Zoho Assist Remote PC Access Editor's Rating:
9.5 / 10
- Pricing/value
- 9.6/10
- Features
- 9.6/10
- Customizations, add-ons and integrations
- 9.5/10
- Ease of use
- 9.5/10
- Customer support
- 9.4/10
Why We Chose Zoho Assist for Integrated Remote Support and Unattended Access
Zoho Assist provides a powerful combination of remote support and unattended access features for IT teams, customer success reps and remote workers. It also integrates seamlessly with other tools in Zoho’s ecosystem, including accounting, sales and customer support software, making it a strong choice for businesses that want a unified platform to manage multiple functions. Zoho also supports third-party integrations with Google Workspace, Slack, Zendesk and Spiceworks, broadening its flexibility even further.
We were impressed by Zoho Assist’s remote support and unattended access functionality, which includes essential features like file transfer, multi-monitor support, remote reboot and voice chat. We especially like that it offers a free version for one technician and five connected computers, with access to text chat, user management and one concurrent session. That’s unusually generous; many competitors reserve those features for higher-tier paid plans.
Zoho Assist works across a wide range of platforms and is highly customizable. You can personalize everything from widgets and branding to user privileges, department settings, email templates and reports, making it easy to tailor the software to your team’s needs. For all these reasons, Zoho Assist is our top pick for the best remote PC access software for integrated remote support and unattended access.
Ease of Use
While Zoho Assist requires a more detailed setup than some competitors’ products we reviewed, it’s easy to use once it’s up and running and works across nearly any device. Connecting Zoho Assist’s Customer and Remote Desktop Android and iOS mobile apps is also straightforward.
Here are a few notable factors that enhance Zoho Assist’s ease of use:
- No installation required: We like that there’s no full software installation involved. Zoho Assist is cloud-based, allowing your business to create remote desktop connections through a downloadable plugin link.
- Easy remote support management: From the Zoho Assist console, you can easily switch between the Remote Access and Unattended Support tabs. To start a support session, technicians can send an invite via email or share a generated link with a unique password. The end user just runs a lightweight app when they accept. We also like that most plans let you schedule remote support sessions, making it easier to coordinate with users.
- Quick repeat access: Zoho Assist stores previously connected contacts in a dedicated tab, making it easy to reconnect. You can also access detailed reports to analyze past sessions.
- Customizable customer communication: We appreciate the ability to tailor email invites for remote sessions. On the Enterprise plan, you can organize technicians by department and create unique templates for each group.
- Straightforward unattended access: Zoho Assist makes unattended access intuitive. Technicians can reboot machines, edit power settings, run background commands without disturbing the user, and even connect computers over a LAN to wake them remotely without internet access. These features are common in the industry, but Zoho also offers robust diagnostics tools that give technicians deeper visibility into system performance.
Zoho Assist Features
Zoho Assist offers a variety of valuable features; however, keep in mind that its plans are tiered, so not all plans include every available feature. Be sure to review the tools available on the plan you’re considering before subscribing. Here are some features that stood out to us:
Communication
Every paid plan includes essential communication tools, such as instant text and voice chat, clipboard sharing, file and session transfer and screen capture. Some plans also unlock advanced tools like annotations, screen swap, video chat, session notes and screen sharing. We found these features helpful whether you’re using Zoho Assist for remote support or unattended access.
Remote Connectivity
Zoho Assist allows you to connect to remote devices regardless of their status. For example, you can use Wake-on-LAN to remotely power on devices that are hibernating, sleeping or fully powered off. You can also reboot and reconnect to a remote device without terminating your remote session, which is particularly helpful when implementing system changes that require device restarts.
We also like that users can schedule or reschedule remote support sessions in advance, so technicians have time to prepare. On the top-tier plan, a self-service portal lets users request support directly, and technicians can pick up and assign requests without involving the customer support team. This reduces back-and-forth and helps ensure faster, more efficient service.
Integrations
Zoho Assist integrates seamlessly with the vendor’s other programs, including Zoho Desk, Zoho Books, Zoho Mail and Zoho SalesIQ. We especially like that you can integrate it with Zoho CRM, which is widely regarded as one of the best CRM software solutions for businesses. This integration lets you connect with leads, offer demos, assist with issues and jump into an audio or video call when needed.
Zoho also supports third-party integrations with Google Workspace, Slack, Microsoft Teams, Spiceworks and Zendesk, which is on par with what many competitors offer. We also like that you can build custom apps using an API or webhooks, making it easy to connect Zoho Assist with kiosks, Android and iOS apps, OEM devices, IT service platforms and other top CRMs.
Mobile Support
Not all remote PC access solutions offer comprehensive support for mobile devices or let technicians provide on-the-go support from their own Android or iOS devices. Zoho Assist makes it easy for customers to share their mobile screens after installing a lightweight app. From there, they can chat with technicians or support agents using an instant message function.
Zoho Assist’s mobile app lets technicians access almost any device and provide remote support from anywhere. It mirrors the web app in most features, including screen capture, file transfer and technician invites. We found both the Zoho Assist Customer and Zoho Assist Remote Desktop mobile apps to be more comprehensive than those of most competitors, and especially helpful for unattended access and remote support on the go.
Security
Zoho Assist is committed to secure remote access across all supported devices, including Windows, Linux, Chrome OS, macOS, iOS, Android and Raspberry Pi. All data is transmitted with end-to-end TLS 1.2 and AES 256-bit encryption. Zoho also uses multifactor authentication, remote screen-blanking, role-based permissions, consent-based access, session recording, custom reporting and session auditing. It can work through firewalls or proxies and is compatible with leading antivirus solutions. We also like that Zoho Assist protects sessions with an inactive session timeout, so idle connections won’t stay open.
These security measures help guard against dangerous cyberattacks and other cybersecurity risks during remote access sessions. They also support Zoho Assist’s compliance with General Data Protection Regulation (GDPR) guidelines. We especially like that the remote support agent is automatically uninstalled at the end of a session, adding an extra layer of protection to ensure the device can’t be accessed again without consent. Like some competitors, Zoho Assist also lets you pause session recordings during sensitive data entry.
Zoho Assist Pricing
Zoho Assist offers more remote support and unattended access plans than most vendors we reviewed. Its variety of pay-as-you-go remote software plans include a free plan for personal or commercial use, two unattended access plans (Standard and Professional) and three remote support plans (Standard, Professional and Enterprise).
Here’s how it breaks down:
Free plan: This no-cost, entry-level option includes:
- Support for one remote support technician
- Access to five unattended computers
- Instant chat
- Desktop app
- Multi-monitor navigation
- User Account Control compatibility
- Clipboard sharing
- Cross-platform support
- User management
- Organization roles
- One concurrent session
- Zoho Desk and Zoho SalesIQ integrations
Remote Support plans for customer support teams:
Plan | Pricing | Features |
|---|---|---|
Remote Standard | $12 per technician, per month ($10 billed annually) | Everything in the Free plan, plus:
|
Remote Professional | $18 per technician, per month ($15 billed annually) | Everything in the Remote Standard plan, plus:
|
Remote Enterprise | $28 per technician, per month ($24 billed annually) | Everything in the Remote Professional plan, plus:
|
Unattended Access plans for IT support teams:
Unattended Access Standard | $12 per month ($10 billed annually) | Everything in the Free plan, plus:
|
|---|---|---|
Unattended Access Professional | $18 per month ($15 billed annually) | Everything in the Unattended Access Standard plan, plus:
|
Additional pricing considerations include the following:
- Add-ons: Paid add-ons are available to enhance functionality, including additional storage, premium support and call credits for VoIP services. You can also add Zoho Meeting for an extra cost.
- Customized plans: If you require a combination of unattended access and remote support features, you can contact the company to request a custom plan and quote.
- Free trial: Zoho offers a 15-day free trial, which is comparable to those of its peers.
- Flexible terms: You can change or cancel your service at any time.
Implementation and Onboarding
Zoho provides a step-by-step getting-started guide to simplify the implementation process for all compatible devices and includes helpful in-app pop-ups that highlight important settings you might otherwise overlook. We found the implementation process to be relatively straightforward.
Zoho’s remote monitoring and management tools are intuitive. Remote technicians can either send users an invitation to attend a remote session via email or share a link with a generated four-digit code for an extra layer of security. For unattended access, technicians can share a deployment link or use a distributor and domain, Microsoft Intune or a configured group policy.
Zoho Assist integrates with various Zoho and third-party applications. While setting up these integrations can add time to the implementation process, we found them valuable for businesses looking to streamline broader workflows.
Customer Support
Zoho Assist offers two levels of support: Basic and Enterprise.
- Basic Support: Basic support is available on all plans, including the free plan, and allows users to reach support agents Monday through Friday via phone, live chat and email.
- Enterprise Support: This paid add-on costs 20 percent of your license fee and includes 24/7 support via live chat and email, a three-hour priority response time, onboarding assistance and one-on-one customer service sessions.
Zoho also offers a wide range of online resources, including live and on-demand webinars, FAQs, a user guide, user forums, a knowledge base, blogs and case studies. Although live training sessions are available, we found them a bit limited in scope.
Limitations
Zoho Assist has a lot to offer, but we did identify the following potential drawbacks:
- Essential features are locked behind higher-level tiers: Zoho Assist offers multiple remote support and unattended access plans, each with tiered features. This means that users opting for lower-priced plans will have limited access to certain tools. For example, the Standard plans don’t include functions such as remote printing, annotations, session recording, screen sharing or session audits. Because of this, it’s vital to closely review which specific features come with the plan you’re considering.
- File transfer limits: Another potential limitation is that file transfers over 2GB might experience a lag in transfer time. To avoid delays, you may want to break up the data from large files to create smaller ones. While this isn’t a dealbreaker for most businesses, it’s something to keep in mind if your team frequently transfers large files.
- Web conferencing is an add-on: Many companies need some kind of web conferencing tool, but Zoho charges extra if you want that feature added to your remote support and unattended access software. If built-in web conferencing is important to you, consider our review of RemotePC. With this platform, every plan automatically includes access to RemotePC’s video conferencing solution.
Methodology
When searching for the best remote PC access systems, we evaluated leading products based on their features, pricing, integrations, usability, security and customer support. For our review of Zoho Assist, we conducted a software trial and demo, spoke with the customer service team and explored tutorials, webinars and support materials. To find the best solution for integrated remote support and unattended access, we focused on key criteria such as affordability, comprehensiveness, scalability, usability, device support, security and collaboration tools.
Zoho Assist FAQs
Bottom Line
We recommend Zoho Assist for …
- Businesses that need an integrated remote access and support solution.
- Companies that want the flexibility of multiple pay-as-you-go plans.
- Small organizations looking for a free remote access and support solution.
We don’t recommend Zoho Assist for …
- Businesses that need to consistently transfer very large files between remote devices.
- Service teams that want to provide customer support without requiring customers to download a client.
- Companies that prefer a desktop remote access app.
Jeremy Bender contributed to this review.
Looking for more options?
Check out The Best Remote PC Access Software of 2025 business.com recommends.
