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Zoho Assist helps businesses solve IT issues faster, whether they’re supporting a remote team or troubleshooting devices across the office. As a secure, full-featured remote access and unattended support tool, it’s built to keep productivity high and downtime low. Zoho Assist also gives businesses plenty of pricing options, with a limited free plan and several paid plans with monthly or annual billing. While employees on remote work plans can use Zoho Assist to access their computers and devices, Zoho Assist shines most for how well it supports IT departments and remote customer service teams. You can also connect it with other Zoho tools, like Zoho Desk and Zoho CRM, to boost cross-team collaboration and build a more well-rounded, integrated software suite.
Zoho Assist provides a powerful combination of remote support and unattended access features for IT teams, customer success reps and remote workers. It also integrates seamlessly with other tools in Zoho’s ecosystem, including accounting, sales and customer support software, making it a strong choice for businesses that want a unified platform to manage multiple functions. Zoho also supports third-party integrations with Google Workspace, Slack, Zendesk, ServiceNow, Freshdesk, Jira and Spiceworks, broadening its flexibility even further.
We were impressed by Zoho Assist’s remote support and unattended access functionality, which includes essential features like file transfer, multi-monitor support, remote reboot and voice chat. We especially like that it offers a free version for one technician and five connected computers, with access to text chat, user management and one concurrent session. That’s unusually generous; many competitors reserve those features for higher-tier paid plans.
Zoho Assist works across a wide range of platforms and is highly customizable. You can personalize everything from widgets and branding to user privileges, department settings, email templates and reports, making it easy to tailor the software to your team’s needs. Zoho has also added useful support and security tools. For example, Cobrowse lets support agents work with customers directly in their browser without requiring full remote access to their device, while Secure Connect can require technicians to complete multifactor authentication before connecting to unattended devices.
For all these reasons, Zoho Assist is our top pick for the best remote PC access software for integrated remote support and unattended access.
While Zoho Assist requires a more detailed setup than some competitors’ products we reviewed, it’s easy to use once it’s up and running and works across nearly any device. Connecting Zoho Assist’s Customer and Remote Desktop Android and iOS mobile apps is also straightforward.
Here are a few notable factors that enhance Zoho Assist’s ease of use:
Zoho Assist offers a variety of valuable features; however, keep in mind that its plans are tiered, so not all plans include every available feature. Be sure to review the tools available on the plan you’re considering before subscribing. Here are some features that stood out to us:
Zoho Assist offers essential communication tools such as instant text and voice chat, clipboard sharing, screen capture and file transfers up to 100GB, with availability varying by plan. Some plans also unlock advanced tools like annotations, screen swap, video chat, session notes and screen sharing. We found these features helpful whether you’re using Zoho Assist for remote support or unattended access.
Zoho Assist allows you to connect to remote devices regardless of their status. For example, you can use Wake-on-LAN to remotely power on devices that are hibernating, sleeping or fully powered off. You can also reboot and reconnect to a remote device without terminating your remote session, which is particularly helpful when implementing system changes that require device restarts.
We also like that users can schedule or reschedule remote support sessions in advance, so technicians have time to prepare. On the top-tier plan, a self-service portal lets users request support directly, and technicians can pick up and assign those requests. This reduces back-and-forth and helps ensure faster, more efficient service.
Zoho Assist also offers a virtual monitor for headless or single-monitor devices, allowing technicians to add a virtual display with up to 2K resolution. The feature supports Windows and Mac devices and can make it easier to troubleshoot systems with limited or no physical display.
Zoho Assist gives technicians a variety of diagnostic tools for troubleshooting remote devices. On Windows devices, technicians can access tools such as Task Manager, Command Prompt, Device Manager and Registry Editor, while diagnostic options are also available for Mac and Linux devices. We especially like the Event Viewer, which lets technicians review Windows application, security, setup and system logs and export them in XML, EVTX, TXT or CSV format. Zoho Assist also supports an interactive Windows terminal, so technicians can run commands directly during a session.
For teams that perform the same fixes repeatedly, Zoho Assist includes a script repository where admins can centrally store scripts and run them on remote devices during support sessions. The File Manager provides another useful option, allowing technicians to browse, transfer and organize files during a session or manage files on an unattended device without connecting to its desktop.
Zoho Assist integrates seamlessly with other Zoho programs, including Zoho Desk and Zoho SalesIQ. Zoho Desk users can launch remote support sessions directly from support tickets, while Zoho SalesIQ users can start sessions from the live chat console. We also like that Zoho Assist integrates with Zoho CRM, which is widely regarded as one of the best CRM software solutions for businesses.
On the third-party side, Zoho Assist connects with Google Workspace, Slack, Microsoft Teams, Zendesk, ServiceNow, Freshdesk, Jira and Spiceworks. A Zapier integration expands those options considerably by connecting Zoho Assist with thousands of other apps through no-code workflows. Businesses with more specialized needs can also use Zoho Assist’s API, webhooks and development tools to integrate remote support capabilities with websites, kiosks, mobile apps, OEM devices, IT service platforms and CRM systems.
More unusual is Zoho Assist’s MCP server, which lets compatible AI agents start or schedule sessions, access unattended devices and retrieve session information through natural-language prompts. This isn’t something we’ve seen much of in remote access software, and it gives Zoho Assist an interesting edge as AI tools become more common.
Not all remote PC access solutions offer comprehensive support for mobile devices or let technicians provide on-the-go support from their own Android or iOS devices. Zoho Assist makes it easy for customers to share their mobile screens after installing a lightweight app. From there, they can chat with technicians or support agents using an instant message function.
Zoho Assist’s mobile app lets technicians access almost any device and provide remote support from anywhere. It mirrors the web app in most features, including screen capture, file transfer and technician invites. We found both the Zoho Assist Customer and Zoho Assist Remote Desktop mobile apps to be more comprehensive than those of most competitors, and especially helpful for unattended access and remote support on the go.
Zoho has also added several features that bring the mobile experience closer to the desktop version. Technicians can elevate a live session to admin mode directly from the iOS or Android app, so they don’t have to switch to a computer when a fix requires administrative privileges. They can also start, pause and resume session recordings from a mobile device, while iOS users can use picture-in-picture to keep a session open while working in another app.
Zoho Assist also offers Cobrowse, which lets technicians support customers directly within their web browser without accessing the rest of their device. Customers can join a session through a website widget or browser extension, and technicians can view and interact with the active browser tab.
We think Cobrowse could be especially useful for customer-facing teams helping users complete forms, navigate checkout or set up an account. Customers can mask sensitive information during a session, and businesses can use role-based permissions and session reports to keep track of support activity. Technicians can also manage incoming Cobrowse requests through a service queue.
Cobrowse is sold separately from Zoho Assist’s Remote Support and Unattended Access plans. It has its own pricing tiers and a 15-day free trial, but you’ll need to pay separately for it once the trial ends.
One of Zoho Assist’s newer additions is Session Highlights, an AI-powered tool that helps technicians and managers make better use of session data. Session Highlights automatically analyzes completed remote support sessions, identifying key actions, categorizing issues, tracking the applications used and generating a summary. We especially like that managers can filter the results by technician, application, category or tag, making it easier to identify recurring support issues without reviewing sessions individually.
Zoho’s Zia assistant adds another layer of AI support. It can generate session summaries based on audit logs and chat activity, while Smart Compose can suggest, complete or rephrase responses for technicians during a support session. Zia integration is available across Zoho Assist plans, although some of the underlying reporting and session audit features vary by edition.
Zoho Assist is committed to secure remote access across all supported devices, including Windows, Linux, Chrome OS, macOS, iOS, Android and Raspberry Pi. All data is transmitted with end-to-end TLS 1.2 and AES 256-bit encryption. Zoho also uses multifactor authentication, remote screen-blanking, role-based permissions, consent-based access, session recording, custom reporting and session auditing. It can work through firewalls or proxies and is compatible with leading antivirus solutions. We also like that administrators can configure an inactive session timeout so idle connections don’t stay open indefinitely, along with IP-based restrictions that limit account access to approved addresses.
Zoho has added some useful security controls for businesses managing unattended devices:
These security measures help guard against dangerous cyberattacks and other cybersecurity risks during remote access sessions. They also support Zoho Assist’s compliance with General Data Protection Regulation (GDPR) guidelines. We especially like that Zoho Assist can automatically uninstall the attended remote support agent when a session ends, helping ensure the device can’t be accessed again through that agent without starting a new session. Zoho Assist also lets technicians pause session recordings when sensitive information shouldn’t be captured.
Zoho Assist offers more remote support and unattended access plans than most vendors we reviewed. Its pay-as-you-go options include a free plan, two Unattended Access plans (Standard and Professional) and three Remote Support plans (Standard, Professional and Enterprise).
Here’s how it breaks down:
Free plan: This no-cost, entry-level option includes:
Remote Support plans for customer support teams:
Plan | Pricing | Features |
|---|---|---|
Remote Standard | $12 per technician, per month ($10 billed annually) | Everything in the Free plan, plus:
|
Remote Professional | $18 per technician, per month ($15 billed annually) | Everything in the Remote Standard plan, plus:
|
Remote Enterprise | $28 per technician, per month ($24 billed annually) | Everything in the Remote Professional plan, plus:
|
Unattended Access plans for IT support teams:
Plan | Pricing | Features |
|---|---|---|
Unattended Access Standard | $12 per month for 25 unattended computers ($10 billed annually) | Everything in the Free plan, plus:
|
Unattended Access Professional | $18 per month ($15 billed annually) | Everything in the Unattended Access Standard plan, plus:
|
Zoho provides a step-by-step getting-started guide to simplify the implementation process for compatible devices and includes helpful in-app pop-ups that highlight important settings you might otherwise overlook. We found the implementation process to be relatively straightforward.
Zoho Assist includes several remote monitoring and management capabilities that make deployment relatively straightforward. Technicians can invite users to a remote session by email, share a direct link or provide a session ID that the user enters online. For unattended access, Zoho offers several deployment options, including a deployment link, Distributor, Group Policy, Microsoft Intune and Microsoft Azure. IT teams that use system imaging can also run pre- and post-imaging scripts when deploying the unattended agent across cloned Windows machines. Zoho has removed its previous 100-device limit on bulk actions, allowing administrators to make changes across all configured devices while the tasks run in the background.
Zoho ended full support for macOS 10.9 through 10.14 on May 1, 2025. Unattended Access still works on these older Macs, but they won’t receive new features, security updates or performance enhancements. This is worth noting if your business still uses older Mac computers.
Zoho Assist integrates with various Zoho and third-party applications. While setting up these integrations can add time to the implementation process, we found them valuable for businesses looking to streamline broader workflows.
Zoho Assist has three customer support options: Basic, Classic and Enterprise. Free users get Basic support, while Classic support is included with all paid editions. Enterprise support is available as a paid upgrade for eligible customers.
Here’s how the support options compare:
Zoho also offers a wide range of online resources, including live and on-demand webinars, FAQs, a user guide, user forums, a knowledge base, blogs and case studies. Although live training sessions are available, we found them a bit limited in scope. Businesses that want more hands-on help can also purchase training from Zoho, either online or in person.
Zoho Assist has a lot to offer, but we did identify the following potential drawbacks:
When searching for the best remote PC access software, we evaluated leading products based on their features, pricing, integrations, usability, security and customer support. We participated in software trials and demos, spoke with customer service representatives and explored tutorials, webinars and support materials.
To determine the best remote PC access software for integrated remote support and unattended access, we focused on features that allow businesses to support customers and employees while managing unattended devices. We considered affordability, scalability, ease of use, device compatibility, security, collaboration tools and the ability to manage both attended and unattended connections from one platform.
We recommend Zoho Assist for …
We don’t recommend Zoho Assist for …
Check out The Best Remote PC Access Software of 2026 business.com recommends.
