GoTo Connect Review and Pricing

Why We Chose GoTo Connect for Multisite Businesses

Most cloud phone providers centralize billing, but not all base plans support multiple locations or nontechnical users. That’s where GoTo Connect stands out. Every subscription tier is multisite compatible, and the admin portal even includes GoPilot, GoTo’s built-in AI assistant that guides new users through demos and support videos.

Unlike competitors Dialpad and RingEX, which limit entry-tier plans to a single site, GoTo Connect’s cloud PBX (private branch exchange) supports unlimited locations, extensions and ring groups. We loved the flexibility this gives small and midsize businesses — companies can open another location without upgrading to a higher plan.

We were also impressed that GoTo Connect’s base plan combines unlimited extensions, auto attendants and ring groups with approachable admin tools. The centralized portal brings multilocation tools together with features like a network health dashboard and customizable alerts for call quality. Competitors are more restrictive: Dialpad includes unlimited extensions only on its Enterprise plan with a 100-seat minimum, Aircall’s entry tier allows three ring groups, and Vonage offers ring groups only on its highest-priced package.

GoTo Connect’s bundled international calling, AI capabilities and unified communications features round out the package, making it an excellent choice for businesses managing multiple locations.

Ease of Use

We found GoTo Connect exceptionally easy to use for the following reasons: 

• Intuitive desktop and mobile design: In our tests and in user ratings, GoTo Connect’s softphone apps consistently scored above average for intuitiveness and design. The mobile app mirrors the desktop version, which makes it easier to onboard staff across multiple sites. The call flip feature lets teams move calls seamlessly between desktop and mobile devices, and browser-based VoIP works with Firefox, Chrome and Edge.
• One-click access to key features: We liked the uncluttered interface, which makes it easy to jump between voice, video and messaging — a big plus for multitaskers. Recent updates, like a redesigned presence selector and personal working hours, also make it easier to show availability and cut down on distractions.
• Hardware and provisioning: GoTo supports more than 180 desk phones and over 70 network devices, including paging systems, fax adapters and gateways. While RingEX and Nextiva sell a wider range of devices, we preferred GoTo’s admin interface for provisioning. The Device tab in the admin sidebar makes it simple to view hardware status, assign gear and update equipment. By comparison, Nextiva hides devices under a nested submenu, and RingEX often requires more technical know-how. 
• AI tools: GoTo Connect also offers AI tools, including an AI receptionist add-on. These features saved us time by generating dial plan greetings and summarizing meeting notes. 

Overall, we found GoTo Connect manageable for SMBs and administrators without dedicated IT staff.

GoTo Connect Features

GoTo Connect packs in more than 100 VoIP features, from virtual receptionists and voicemail transcription to AI-powered meeting summaries. Below, we highlight the capabilities that stand out most for multisite businesses and make this multiline phone system a strong fit for companies managing several locations.

VoIP Admin Portal for Multilocation Management 

Hosted PBX systems typically centralize billing and user management, but GoTo Connect goes further with tools built for multisite administration. We liked GoTo Admin’s clean layout, which organizes people, devices, locations, phone system settings and more into easy-to-navigate tabs. It also shows device status for every site in a single view, which makes managing multiple offices feel less overwhelming.

Admins can save time with settings templates and auto-provisioning, whether they’re activating new hires or rolling out company-wide changes. You can also purchase and assign licenses directly from the portal, keeping everything in one place.

Location-Based E911 Support

Enhanced 911 (E911) is an essential feature in modern business phone systems, though setup can vary widely by provider. We liked that GoTo Connect explains its process clearly and makes configuration straightforward. Companies can register a physical address for each site tied to a GoTo Connect phone number, ensuring emergency responders know exactly where to go.

Once verified, admins can assign users and devices to sites, add sub-locations and set callback numbers. This level of detail is especially valuable for businesses with multiple offices, buildings or warehouses. And for employees using cell phones or the GoTo Connect mobile app, the cellular network automatically overrides settings to provide GPS coordinates to emergency services.

Multisite Call Quality Monitoring and Alerts 

While a few VoIP providers include quality-of-service reports, and RingEX even provides real-time updates, we found GoTo Connect offers a bit more. Its system health dashboard tracks call quality metrics like hourly call volume and mean opinion scores, and you can set up alerts or create a watchlist to monitor employees with fair or low scores. Admins also get a built-in network testing tool accessible from both the GoTo Admin portal and the mobile app.

We especially liked that the dashboard extends beyond voice data to cover SMS and MMS volume, delivery rates and failure rates. For business texting campaigns, these insights make it easier to calculate costs and measure effectiveness.

Smart Call Routing 

Most business phone systems include some type of call routing tool, from Ooma’s drop-down lists for simple flows to the graphical editors in 8×8 and RingEX. We preferred GoTo Connect because its drag-and-drop dial plan builder felt more intuitive, and we liked the option to add text-to-speech sound clips without extra hassle.

Admins can configure the virtual receptionist to route calls by business hours and set up call queues with custom hold music or promotional messages. On the user side, features like “Find Me, Follow Me” make it easy for employees to stay connected by ringing multiple devices — a big plus for staff who are often on the move.

AI Receptionist

AI tools are becoming standard in business phone systems, but only a few providers — including RingEX, Aircall and GoTo Connect — offer an AI receptionist. GoTo includes its smart receptionist across all plans, giving businesses a new way to handle inbound calls.

From the GoTo Admin portal, you can drop the AI receptionist into any dial plan node. We liked that you can choose from different voice models, adjust tones and set interaction rules to better match your company’s brand. That said, the system isn’t perfect. It doesn’t escalate calls on its own; callers either need to press a key or, after repeated failed attempts, the AI transfers them to a human agent.

If advanced AI call handling is a must-have, our RingEX review covers how its AI phone agent goes further with intelligent escalation.

Unified Messaging, Video Conferencing and Presence

For teams spread across multiple locations, it’s critical to know who’s available and have instant access to conversation details. GoTo Connect brings messaging, video and voice together, while letting employees set their presence manually or automate it so colleagues always see the right status. Desktop and mobile users can share screens, and browser-based tools make joining video conferences quick — no downloads required.

GoTo’s mobile and web video experiences are seamless, but it still falls short of Zoom. In our Zoom Phone review, we highlighted its affordable VoIP and advanced video features, which are especially useful for updating leaders in different time zones, training shift workers or coordinating multisite events.

GoTo Connect Plans and Pricing

GoTo Connect doesn’t publish flat rates online — you’ll need to request a custom quote tailored to your business. In our past reviews, we’ve seen pricing start around $29 to $39 per user per month, but costs vary depending on the plan, contract length and number of locations.

The good news: all tiers include unlimited dial plans, pooled toll-free minutes, free international calling to select regions and built-in video conferencing. These baseline features make it easier to standardize communication across multiple offices without juggling different tools. And if you need more advanced options, GoTo offers add-ons like analytics, integration bundles and AI receptionists.

Here’s how GoTo Connect plans differ:

Here’s a quick guide to help multisite businesses decide which tier fits best:

• Phone System: The base plan supports multiple locations and includes unlimited international calling to select regions — a perk not all competitors match. (For example, Aircall only provides unmetered global calling on custom packages.) The trade-off is that CRM integrations are limited; you’ll need to add them separately or upgrade to Connect CX.
• Connect CX: This tier builds on the base plan with digital communication tools, including shared inboxes for Facebook and Instagram and a website chat widget. You’ll also unlock AI voice features and integrations with some of the best CRM software platforms like Clio, Zoho, HubSpot and Salesforce.
• Contact Center: At the top level, the GoTo Contact Center tier delivers call center features such as intelligent call routing, auto-dialers for outbound campaigns, agent dashboards and dedicated softphones. We appreciate that administrators can add licenses and upgrades directly from the GoTo Admin panel, making it easier to scale across multiple sites. GoTo Contact Center is also recognized as one of the best call center software options, helping businesses strengthen customer care and streamline support operations. 

Implementation and Onboarding

We were impressed with how straightforward GoTo Connect’s onboarding process felt, even for nontechnical users. Requesting a new VoIP phone number, adding users, registering sites and testing networks only takes a few minutes. For larger rollouts, admins can take advantage of bulk upload options and step-by-step instructions for deploying software across multiple computers. We also liked that you can customize the welcome email and share hardware and system guides with employees, which makes onboarding more personal.

The platform supports single sign-on, passkeys, social media accounts and email logins, so users can get up and running quickly. GoTo also offers basic lessons in its user and admin training centers, along with an online knowledge base that covers most multisite needs. That said, we found the knowledge base less cohesive than some competitors — it sometimes required multiple clicks or lengthy videos to get clear answers, whereas other vendors offer more streamlined guides with screenshots or animations.

Customer Support

GoTo provides 24/7 customer support with all phone system plans, though how you access it is a little different than some competitors. During testing, we submitted case details online before receiving a phone number to call. Once you have a case number, you can track its status and add comments or attachments, such as screenshots.

Feedback on GoTo’s support is mixed. Many customers praise the help they receive, but others note slow resolution times or difficulty reaching live agents. We also tested GoTo’s AI-powered phone menu, which was still in beta at the time; representatives acknowledged they were working through improvements.

One standout is GoTo’s active community forum. Company managers regularly monitor discussions and answer questions within hours. We found this especially helpful, since many rivals rely solely on peer-to-peer message boards that lack direct vendor input.

Limitations

GoTo Connect’s multisite compatibility and flexible routing make it a strong choice for many organizations, but it isn’t everyone’s cup of tea. A few drawbacks stood out during our testing and analysis:

• Customer support: GoTo offers 24/7 support, but resolution times can be slower than those of competitors like Nextiva. Our Nextiva review highlights why this platform earns high marks for customer service, including around-the-clock phone support and extended live chat hours.
• Features in beta: GoTo sometimes rolls out tools while they’re still being refined, which may frustrate businesses that prefer fully polished features.
• Integrations: Compared to rivals like Vonage, GoTo Connect connects with fewer third-party apps out of the box. Our Vonage review explains how its robust customization and integration options set it apart.
• Global calling: GoTo’s base plan includes unlimited international calls (a feature Aircall limits to custom packages), but larger enterprises may still prefer 8×8 for its expansive global capabilities. See our 8×8 review for details.
• AI features: GoTo’s AI tools feel less advanced than some competitors. For example, our Dialpad review explains how the system’s voice intelligence features can improve productivity and customer experiences.

Methodology

When reviewing the best business phone systems, we evaluate features, pricing, ease of use, implementation and customer support. Our process includes testing mobile and desktop apps, joining live demos, gathering user feedback and interacting with customer service teams. (Learn more about our editorial process.)

To determine the best phone system for multisite companies specifically, we focused on the challenges these businesses face, such as managing users across offices and keeping call quality consistent. Our evaluation included setting up dial plans, onboarding new users and exploring admin tools to see how well they scale across locations. We also looked at how multiline features support end users when configuring settings or transferring calls between offices. GoTo Connect emerged as our top choice for multisite businesses because it combines flexible management tools with the reliability companies need to keep offices connected.

Bottom Line

We recommend GoTo Connect for …

• Organizations managing multiple locations.
• Companies that want to save money on international calling.
• Small businesses planning to keep their existing IP phones.

We don’t recommend GoTo Connect for …

• Businesses that need extensive third-party integrations.
• Solopreneurs who only want a simple second line.
• Companies prioritizing low-cost AI voice tools.