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Get expert advice, best practices, and effective solutions to attracting, managing, and growing your customer base. Check out our resources or ask an expert.

Latest: Advice, Tips and Resources

Article
4 Tips for Reengaging Past Clients
By Jamie Johnson | April 10, 2024

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Article
How Much Does Customer Service Training Cost?
By Jennifer Dublino | April 04, 2024

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.

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Article
Marketing Fail: 5 Customers Who Want to Destroy Your Business
By Andrew McDermott | April 02, 2024

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Article
What Should You Do When a Client Ignores You?
By Lauren Kubiak | April 01, 2024

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Article
10 Ways to Get Good Customer Reviews
By Skye Schooley | March 01, 2024

Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.

Article
Tips to Improve Customer Service on Your E-commerce Site
By Max Freedman | February 28, 2024

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Article
How to Make Money in Retirement: A Guide to Turning a Hobby Into a Side Business
By Jennifer Dublino | February 14, 2024

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Article
Building Brand Intimacy: How to Emotionally Connect With Customers
By Julie Thompson | February 01, 2024

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Article
Are Chatbots AI? How to Differentiate Chatbots From Conversational AI
By Mark Fairlie | January 11, 2024

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Article
Returning Customers Spend 67 Percent More Than New Customers – Keep Your Customers Coming Back With a Recurring Revenue Sales Model
By Jennifer Dublino | January 03, 2024

Keeping your current customers is less expensive than attracting new ones. Learn the benefits of recurring revenue and how to implement it in your business.

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Review
RingCentral Omnichannel CX Review and Pricing
By Mark Fairlie | November 08, 2023
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Review
Five9 Review and Pricing
By Mark Fairlie | November 08, 2023
Article
Customer Delight: The New Standard in Customer Service
By Sean Peek | November 07, 2023

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Article
5 Reasons You Should Consider Using a Virtual Receptionist
By Jennifer Dublino | November 06, 2023

A virtual receptionist sounds like a luxury, but when you weigh the benefits against the costs, you might find it's an effective tool for your business.

Article
How to Build Trust With E-Commerce Customers
By Julie Thompson | November 01, 2023

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

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Review
Salesforce Service Cloud Review and Pricing
By Mark Fairlie | September 21, 2023
Review
GoTo Contact Center Review and Pricing
By Mark Fairlie | September 13, 2023
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Article
By Dropping “Predator,” Prey Shows How to Trust Your Audience
By Dan Ketchum | July 10, 2023

Sometimes a brand is so successful that it’s bigger than a name-drop.