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Latest: Advice, Tips and Resources

Article
The Pandemic Recession Calls for a Whole New Collections Playbook
By Sachin Goyal | January 07, 2021

The pandemic has led to an escalating debt crisis, with businesses facing mountains of late or unpaid invoices. You need to be tactful in how you collect late customer payments, however.

Article
Does Your Store's Customer Experience Live Up to Your Marketing Promises?
By David Fletcher | December 29, 2020

As consumers, we want to be recognized and catered to, and we can always use more convenience and positive experiences – especially during a time when there's more uncertainty than usual. 

Article
The Ultimate Guide to Visual Merchandising for SMB Retailers
By Ryan Gould | December 29, 2020

Visual merchandising can be extremely effective in driving in-store purchases. If you are a SMB retailer, learn how to create an effective visual merchandising strategy.

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KeyBank Middle Market Business Sentiment Report
KeyBank Middle Market Business Sentiment Report
When it comes to the middle market, Key has a dedication like no other bank. Our commitment and focus allow us to deliver relevant, actionable, and tailored solutions for middle market companies. As part of this commitment, KeyBank conducts quarterly surveys with middle market executives. We ask them various questions about business and the world around them to uncover industry views, including how they feel about the state of the economy, security, future growth plans and more..
Article
5 Money-Saving Customer Support Solutions for Small Businesses
By Daria Leshchenko | December 28, 2020

Learn how to cut expenses on customer support without compromising on its quality.

Article
Audience Analysis: How to Use Social Media as Your Largest Focus Group
By Aleh Barysevich | December 22, 2020

Social media is the world's largest database of consumer insights that are extremely beneficial for a company.

Article
Which Call Centers Are Based in the U.S.?
By Jennifer Post | December 21, 2020

A U.S.-based call center offers certain advantages over nearshore and offshore call centers. Here's what you should know about hiring a domestic call center.

Article
Holiday Shopping Predictions and What They Mean for Businesses
By Zaheer Dodhia | December 18, 2020

Businesses are feeling uncertain about the outcome of the most anticipated time of the year – the holiday shopping season. Here are some predictions to inform your strategy.

Article
Tips to Ensure Your Business Is Ready for the 'New Normal' of Holiday Shopping
By Austin Mac Nab | December 16, 2020

This holiday season, shopping will look different. Now is the time for business owners to ensure they are prepared to accommodate the new normal.

Article
Digital Strategies to Engage Local Customers and Streamline the Buying Process in a Remote Society
By George Kocher | December 14, 2020

Local business is continuously getting more competitive, which means getting noticed can be more difficult, especially in a society where most consumers aren't interacting with businesses in person.

Article
Great Expectations: 4 Ways Brands Can Use Data and Video to Drive CX
By Rachel Eisenhauer | December 11, 2020

Despite making massive investments, businesses are having a disengagement problem as they struggle to deliver digital experiences that meet consumer expectations.

Article
Everything You Need to Know About Email Marketing
By Mona Bushnell | December 04, 2020

Learn how to set marketing goals and achieve them through a targeted email marketing campaign.

Article
How to Reduce Abandoned E-Commerce Carts With Email Marketing
By Skye Schooley | December 01, 2020

Learn how to use email marketing to recover e-commerce cart abandonment and increase sales.

Article
Building vs. Buying Your Email List
By Andrew Martins | November 19, 2020

Do you want a quick infusion of email addresses or a homegrown network of devoted consumers? You'll need to either buy or build an email list. Here are the pros and cons of each.

Article
How to Choose a Direct Mail Service
By Sean Peek | November 13, 2020

Direct mail campaigns can help you better advertise to your community.

Article
Do You Need a 24/7 Call Center?
By Jennifer Post | November 09, 2020

It's not always easy for your customers to call you during your normal business hours. That's where a 24/7 call center comes in handy.

Article
How to Improve Your In-House Customer Service Team
By Thomas Griffin | November 09, 2020

Give your customer service team a reboot with these tips.

Article
The Complicated Relationship Between SMBs and CRMs
By Chris Smith | November 09, 2020

Customer relationship management tools sometimes complicate the sales conversion process. Here's how to juggle your many CRM tools to work for your small business.

Article
7 Ways to Build a Quality Email List
By Kiely Kuligowski | November 06, 2020

An email list is the foundation of an email marketing campaign. Here's how you can build a quality list of subscribers for your email campaigns.

Article
How to Create a Customer Knowledge Management System
By Nicole Fallon | November 05, 2020

Discover what a knowledge management system is and how developing one can help your customers.

Article
What Is Customer Analytics?
By Nicole Fallon | November 03, 2020

Customer insights can drastically improve your business. Learn how to implement a customer analytics strategy.

Article
15 Features to Look for in a CRM
By Scott Gerber | November 03, 2020

Here are the top qualities to consider when selecting CRM software for your business.

Article
Switching CRMs? 4 Tips to Make It a Hassle-Free Transition
By Alex Haimann | November 02, 2020

Looking for a new CRM? Check out these four ways to make the process smoother.

Article
13 Customer Service Tips You Should Practice
By business.com editorial staff | October 28, 2020

If you follow these customer service tips and teach them to your employees, you can ensure your customers experience the care and attention they deserve from your team.

Article
Leading With Transparency Promotes Customer Loyalty
By Austin Mac Nab | October 26, 2020

Companies that embrace transparency as a core business value find that it leads to consumer trust, loyalty and business success. Here are four areas businesses can be transparent with customers.

Article
5 Reasons You Should Consider Using a Virtual Receptionist
By Adam Uzialko | October 20, 2020

Virtual receptionists, also known as answering services, can improve your customer service while freeing up your staff to focus on more pressing tasks.

Article
What's an Inbound Call Center? Should You Consider Using One?
By Adam Uzialko | October 19, 2020

Inbound call centers or contact centers specialize in customer experience and engagement. How could a contact center help your small business grow?

Article
7 Essential Components of Excellent Customer Service
By Megan Totka | October 16, 2020

The longevity of your brand rides on the outcome of each interaction your team has with your customers.

Category
The Best Online Reputation Management Providers of 2020
By Skye Schooley | October 15, 2020

Which is the best online reputation management service for your business?

Article
11 Powerful Reasons to Invest in CRM Software
By Rohit Prasanna | October 13, 2020

Learn how CRM software can help you run your business more efficiently.

Article
Authenticity Sells: 5 Tips for Overcoming Impostor Syndrome
By Dr. Cindy McGovern | October 12, 2020

If you or members of your sales staff feel like they need to adopt an alternate persona, now is a good time to evaluate that notion. Customers tend to buy from people they know, like and trust.