Call center systems can improve customer service and sales calls. Learn their features and capabilities and how your business can incorporate call centers.
E-commerce stores must stay on top of consumer shopping behavior. Learn about consumer trends and how to attract online customers via e-commerce platforms.
Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.
Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.
Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.
Sometimes a brand is so successful that it’s bigger than a name-drop.
Learn how to build a customer journey map for your small business.
Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.
Looking to improve your company's customer service? Make sure everyone on your team follows these best practices.
Social CRM integrates social media channels with CRM solutions to help businesses focus on social customer care. Learn the benefits of social CRM.
A business's CRM system is only as good as the information it contains. Learn how to prevent data decay to ensure relevant information and promising leads.
Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to build a robust brand community.
Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.
When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.
Customer service problems cause many business failures. Learn to put customers at the forefront of your business to boost sales, loyalty and trust.
What do consumers want in their experience with companies? This is how your business can ensure great customer service.
Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more.
Online review platforms are the new Yellow Pages. Here's how to bring in more positive online reviews for your business.
When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to keep ethics a priority.