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ADP TotalSource Review

By
Matt D'Angelo
,
business.com writer
|
Jul 09, 2019
Home
> Human Resources
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ADP TotalSource is backed by a major organization, so partnering with ADP means you get top-of-the-line offerings at potentially lower costs than you'd see with some competitors. TotalSource offers payroll, compliance, risk management and HR outsourcing services. It's a national organization that serves all 50 states and can provide personalized service based on your region.

ADP TotalSource

ADP TotalSource

The Best PEO Service Providers of 2019

The Verdict

ADP TotalSource offers a wide variety of PEO services and has some of the most helpful and informative sales team members of any PEO we interacted with. For that reason, ADP is our pick for best customer service.

View all our recommendations for PEO services and HR outsourcing services on our best picks pages.

If your business is too small for ADP's PEO model, you may be able to enroll in its administrative services organization offering. These services resemble PEO services but without the co-employment model.

ADP is accredited by the Better Business Bureau (BBB), earning an A+ with the rating agency. Many of the PEOs we reviewed are not accredited by the BBB, nor are they rated at all. ADP is certified the IRS and is also accredited by the Employer Services Assurance Corporation (ESAC). Both organizations have a rigorous review process. According to NAPEO (the National Association of PEOs), ADP's finances have been audited by an independent CPA within the last year.

Despite ADP's size, its customer service was stellar when we dealt with its team. Representatives willingly answered questions via email and live chat, and they didn't push for a sale. Instead, ADP representatives went out of their way to educate our hypothetical small business owner on what to look for in a PEO. They provided a brochure of their service, a guide featuring important points and services offered, and even a quote with limited information.

Each representative we interacted with was pleasant, courteous and informative. ADP also offers various avenues for support, including phone, email, live chat and FAQs. It offers a sales live chat tool so you can ask specific questions about your business directly on the ADP website. For these reasons, ADP is our pick for PEO with the best customer service.

ADP TotalSource Pricing and Terms

ADP works with businesses of all sizes, but to qualify for its PEO offering, you must meet certain salary and employment requirements.

When we spoke with ADP sales representatives, they told us they could provide PEO services for a minimum of two employees and a base level payroll requirement. The two-employee minimum could be full or part-time employees, depending on your agreement with ADP.

Our hypothetical business was based in New York. For that state, ADP has a minimum payroll requirement of $75,000. This number will vary by state and will likely be waived if your company has more than a certain number of employees. (These requirements, while more specific than other PEOs we evaluated, aren't out of the ordinary for this industry.)

ADP doesn't require long-term contracts, but it asks that you provide 30 days' written notice should you end services with the company. This is a standard requirement among many PEO companies we reviewed.

If you partner with ADP, you're investing in a bundled PEO solution. This means you can't add and remove services to fit your business's needs. Some PEO services we reviewed offer tailored solutions, so if you only need payroll and benefits, the company will provide and charge you only for those services. ADP's offering is full service, which has its advantages – you're able to get the level of attention and coverage you need.

ADP is also a very large company. ADP's size means its services are backed by a major company that provides a reliable service offering. Some small PEOs may be able to provide more personal customer service but may lack coverage in certain areas compared to a large company like ADP. This largely depends on the companies you're interacting with and what you expect as a business owner. There are pros and cons to partnering with big and small companies, and it's important to consider which fits well with your specific business.

Features

ADP TotalSource has a full-fledged offering, with built-out solutions in payroll, benefits, HR management and training. Its PEO services include the following:

  • HR Services: ADP TotalSource has a robust HR services offering, which includes services like HR management software, ACA documentation and compliance, handbook development, recruiting and onboarding, productivity monitoring and assessments, employee document management, termination and dispute assistance, and state and federal labor law compliance. You can view ADP's full human resources offering here.
  • Benefits: TotalSource offers standard benefits packages, including plans for vision, dental, health; 401(k); and employee wellness programs. One factor unique to ADP is its size – TotalSource houses more than half a million employees under its umbrella. The size of the organization, combined with ADP's conservative approach to bringing businesses on board, means that benefit rates should stabilize across all offerings. You can view the total benefits offering here.
  • Payroll: TotalSource provides payroll processing software, a mobile app for time management and custom payroll reporting. TotalSource can also handle state and federal tax compliance issues and help you track paid time off, sick leave, and other payroll processing features. You can view the company's full payroll services here.
  • Risk and Compliance: This PEO offers regulatory compliance on all major safety, health and employment laws. It provides OSHA reporting and compliance, and it can arrange for onsite inspections. ADP partners also have access to risk training and materials to promote a safe and healthy workplace. You can view the company's total risk offering here.

Customer Service

ADP provides a full-service team to its customers in addition to experts in each specific area (HR, benefits, payroll, etc.). As with many of the PEOs we evaluated, ADP provides a point person to facilitate your services and provide you with HR support. Where ADP excels, however, is its point person is also certified by the Society for Human Resources Management. SHRM certification means your business can utilize the knowledge and support of an HR expert.

In evaluating ADP TotalSource, we set up a hypothetical small business and interacted with ADP representatives.  We live chatted with the company, emailed and spoke with representatives via phone. In all instances, ADP's sales team went above and beyond our customer service expectations.

Not only did they provide solid information and advice about their services, but they provided additional details based on our business's needs. They also gave us advice about considering other PEO services for our business, something that none of the other companies we evaluated did. This level of attention from a company as big as ADP TotalSource signals the value of this organization's services. It's also why ADP earned our best pick for the PEO with the best customer service offering.

Training Offered

ADP provides the standard training resources associated with a PEO service. It can provide onsite inspection and safety training, as well as online courses for HR topics like conflict management, and can coordinate with you on what types of sessions your business needs most. Because of the size of ADP TotalSource and its services, it can likely support all your training needs. It provides both in-person and online training.

Limitations

There's a salary minimum to enroll in the PEO solution, so very small businesses that can't afford to pay certain salaries have to use the ASO (administrative services organization) solution instead. This is a minor drawback considering your company can still qualify for some kind of service through ADP.

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ADP TotalSource

ADP TotalSource

The Best PEO Service Providers of 2019

The Verdict

ADP TotalSource offers a wide variety of PEO services and has some of the most helpful and informative sales team members of any PEO we interacted with. For that reason, ADP is our pick for best customer service.

Matt D'Angelo
Matt D'Angelo
Matt D'Angelo is a staff writer covering small business for Business.com and Business News Daily. After graduating from James Madison University with a degree in journalism, Matt gained experience as a copy editor and writer for newspapers and various online publications. In addition to his writing and reporting, Matt edits articles. He reviews small business services, including PEOs, small business loans and GPS fleet tracking services. He's been with Business.com and Business News Daily since 2017.