Chase Payment Solutions Review

Why We Chose Chase Payment Solutions as the Best Credit Card Processor for Data Analytics

Chase is one of the largest banks in the U.S., with a vast network of business customers and credit card users. When you work with Chase Payment Solutions, you gain access to all that data. We were especially impressed by Chase Customer Insights, a free analytics tool that gives businesses detailed sales and customer data.

You can track daily sales trends, average transaction sizes and new vs. returning customers. Even better, Chase provides demographic insights about your customers, including age, income, gender and location. You can even learn where most of your customers come from and their shopping habits. These tools go far beyond standard payment reports, helping business owners better understand their customers and make more informed decisions on marketing and operations.

This level of insight and business intelligence isn’t something we found in other credit card processors we reviewed, which is why we chose Chase as the best credit card processor for data analytics.

Ease of Use

Because Chase Payment Solutions is part of the larger Chase for Business ecosystem, its dashboard can feel a bit more complex than those of standalone credit card processors. Some tools are housed in separate services, so you may need to go beyond the main portal to access everything.

That said, the platform’s modern, well-organized interface helps offset the extra clicks. Menus are clearly labeled, and key payment features are easy to locate once you’re familiar with the layout. Most business owners and staff should be able to get up to speed quickly without a steep learning curve.

Chase Payment Solutions Features

Here’s a look at some of the most valuable features we discovered during our Chase review. 

Virtual Terminal 

Chase Payment Solutions offers a virtual terminal called Orbital that lets you manually key in credit card details to accept credit card payments over the phone or by mail order (no additional hardware is required). This is especially useful for businesses that need to handle many remote or card-not-present transactions. 

We particularly like that Orbital includes built-in credit card fraud detection tools to help protect against unauthorized charges. The system also supports recurring billing, stores customer payment information securely for future transactions, and can process multiple payment types, including credit, debit and ACH.

Chase Customer Insights

One of the biggest reasons we chose Chase Payment Solutions as the best credit card processor for data analytics is its Chase Customer Insights platform. This free business intelligence tool turns your payment data into clear, actionable information you can use to improve marketing, sales and operations.

The platform goes well beyond standard reporting. You can see daily sales totals, average transaction sizes, and the breakdown between new and repeat customers. Chase also provides demographic details such as age, income, gender and ZIP code, giving you a deeper understanding of who your customers are and where they come from.

We like that Customer Insights also reveals when and how people shop, whether it’s in-store or online, so you can spot patterns and adjust staffing, promotions or inventory accordingly. You can even help keep your business competitive by comparing your performance against similar businesses in your area to see where you’re excelling and where you need to improve.

POS Hardware

Chase offers POS hardware that can be used with desktop and laptop computers, as well as external card readers. It also has its own POS hardware that integrates with a Chase Business Complete Banking account. For in-person credit card payments, Chase sells a portable device for $499.

Additionally, Chase offers TouchBistro POS systems for restaurants. For retailers, Chase offers Silver Essentials by NCR Voyix, designed for single- and multi-store operations.

Mobile Payments

Accepting credit card payments on a phone is now a necessity for many businesses, and we appreciate that Chase makes this easy. 

• Mobile app: The Chase Mobile app lets you accept payments and manage your Chase business bank account from your phone, giving you an all-in-one mobile payments hub. Without any extra hardware, you can take card payments using Tap to Pay on iPhone, manually enter card details, send payment links and create professional invoices. You can also process payments directly in the app and track transactions in real time.
• QuickAccept mobile card reader: For businesses that want to accept chip or swipe cards in person, Chase offers the QuickAccept mobile card reader. This compact device connects to your phone and works with the Chase Mobile app, enabling secure card-present transactions anywhere. The QuickAccept base costs $49, the card reader is $99, or you can purchase both in a bundle for $129.

Both the app and device offer no-fee same-day deposits when paired with a Chase business checking account.

HIPAA-Compliant Healthcare Payments 

In another standout feature, Chase is the only credit card processor we evaluated that offers a HIPAA-compliant payment solution for healthcare providers. The software, called InstaMed, supports in-office payments as well as online payments and digital statements. 

InstaMed allows healthcare organizations to securely keep patient cards on file for recurring billing, helping improve collection rates. It accepts credit cards, debit cards and ACH payments.

Merchant Account

Chase offers one of the best merchant account services we reviewed, providing in-store, mobile and online payment processing through its own secure payment gateway, with no extra setup required. If you already use or prefer a third-party provider, Chase also resells Authorize.net, giving you the flexibility to connect a familiar gateway while keeping all transactions centralized within Chase for unified reporting and processing.

Chase Payment Solutions Pricing

Chase charges a flat credit card processing rate, and we like that its data analytics features and no-fee same-day deposits are included at no extra cost. 

Its published rates are: 

• 2.6% + $0.10 for in-person transactions with a card reader
• 2.9% + $0.25 for online transactions
• 3.5% + $0.10 for manually keyed-in transactions

We like that Chase doesn’t charge monthly credit card processing fees. Larger businesses can request an interchange-plus pricing plan, which could be cheaper in the long run. 

Additional fees to consider include: 

• Early termination fee: If you get free equipment from Chase Payment Solutions, you may be required to sign a contract that could subject you to an early termination fee for canceling. 
• Third-party fees: Chase merchant services are sold directly through Chase or independent agents who may tack on additional fees. Read your agent’s agreement carefully, and if you see extra fees, contact Chase directly and reapply for an account through the company.
• Chargeback fees: Chase may impose chargeback fees of $25 to $100 per incident. 

Implementation and Onboarding

Once you decide to work with Chase Payment Solutions for credit card processing, you’ll fill out an application and wait for approval. You can also call a Chase Payment Advisor if you prefer to sign up by phone. The approval timeline depends on factors such as the completeness and accuracy of your application.

Some competitors can have you processing payments almost immediately. With Chase, it typically takes a few days after approval for your account to be set up and for any required hardware and software training to be scheduled.

Customer Support

Chase offers 24/7 live phone support, which we appreciate in an era when many companies have outsourced customer service to chatbots and automated systems. The company also maintains an extensive Merchant Support Center on its website, featuring a knowledge base, complimentary skill-building courses and The Unshakeables podcast.

However, some customers on user-generated review sites have reported long hold times.

Limitations

Chase Payment Solutions is a great option for businesses that want deep customer insights and same-day deposits. Still, the following factors may be potential deal-breakers: 

• Higher flat-rate pricing: Chase works on a flat-rate fee model that’s on the high end compared to other processors we reviewed. A business with significant transaction volume may be better served by a credit card processor that charges a monthly subscription fee instead of a revenue percentage. Read our MerchantOne review to learn about a processor with more flexible pricing.
• Complex navigation: As a large financial institution, Chase offers multiple services and portals, which can make finding specific tools less intuitive.
• Feature restrictions: While no-fee same-day deposits and QuickAccept are excellent pluses, both require a Chase business checking account.

Methodology

We researched and analyzed leading credit card processors to find the best options for small businesses. Our review process included viewing demos, testing free trials, carefully examining user reviews and interacting with each vendor’s customer service resources. 

We assessed the usability of each company’s hardware and software offerings and determined the fairness of the contract terms to the merchant. We also scrutinized the rates and fees charged by each processor. To identify the best credit card processor for data analysis, we focused on reporting features and the different types of insights the company could offer on customers and trends. 

Bottom Line

We recommend Chase Payment Solutions for …

• Business owners who value the insights big data provides. 
• Medical businesses that must stay HIPAA-compliant.
• Businesses that want a trusted, full-service merchant account from a major U.S. bank.

We don’t recommend Chase Payment Solutions for …

• Business owners who want a highly specialized POS ecosystem beyond Chase’s own hardware options.
• Businesses that prioritize paying the lowest transaction fees. 
• Merchants who don’t have or want a Chase business checking account but still want features like no-fee same-day deposits.

Amanda Hoffman contributed to this review.