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Business Communications

Business communications technology is vital for both internal and external communications. Business phone systems, email services, call center software — our advice-filled guides cover it all, with expertise from vendors and real-life users alike.

Article
What Is a Cloud PBX?
By Mark Fairlie | September 30, 2024

Cloud PBX is an internet-based virtual PBX system that routes and manages calls. Learn how it compares to on-premises PBX and find cloud PBX providers.

Article
What is Interactive Voice Response?
By Mark Fairlie | September 30, 2024

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

closeup of a hand on the receiver of an office phone
Article
What Is a Cloud-Based Phone System?
By Mark Fairlie | September 30, 2024

Businesses are replacing their old telephone systems with more modern digital networks. Learn the pros and cons of using cloud phone systems.

businesswoman talking on a phone
Article
What Is VoIP?
By Mark Fairlie | September 30, 2024

VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need to know to implement VoIP.

Article
How Often Should You Upgrade Your Phone System?
By Sean Peek | September 30, 2024

Businesses need a business phone system that's fast, reliable and up to date. Learn how and when to upgrade and the best business phone systems to consider.

person dialing a phone
Article
RingCentral vs. Dialpad Comparison
By Nicole Fallon | September 30, 2024

RingCentral and Dialpad are robust, scalable business phone systems. Compare their features and pricing to determine the best one for your small business.

Article
What Is PBX?
By Mark Fairlie | September 30, 2024

PBX systems manage business calls through hardware or cloud-based VoIP. Traditional PBX requires on-site equipment while cloud PBX offers lower monthly costs.

video meeting on a laptop
Article
RingCentral vs. 8×8: How Do They Compare?
By Nicole Fallon | September 27, 2024

RingCentral and 8x8 are robust business phone systems. Learn how their features and pricing compare so you can choose the best option for your business.

Article
11 Mobile Apps to Stay Connected With Your Team
By Danielle Fallon-O’Leary | September 23, 2024

Staying connected with your team is especially important in remote and hybrid settings. Here are 11 mobile apps that can help.

Article
What Is SIP Trunking?
By Shannon Flynn | September 09, 2024

A SIP trunk is the digital version of an analog phone line. Learn how you can upgrade to a unified digital phone system for your business.

GoTo Connect company logo
Review
GoTo Connect Review and Pricing
By Jessica Elliott | September 09, 2024

GoTo Connect scales from basic phone service to omnichannel contact center with AI receptionist, call summaries, and pricing starting around $29-39/user.

closeup of a hand on the receiver of an office phone
Article
RingCentral vs. Nextiva Comparison
By Mark Fairlie | September 06, 2024

RingCentral and Nextiva are leading VoIP systems with sophisticated features. Learn how they measure up and which is best for your business.

Article
Can You Run a Business via a Smartphone?
By Sean Peek | September 06, 2024

Mobile app technology has grown so advanced that an entrepreneur or small company owner can run 100% of their business on smartphone apps.

person dialing a phone
Article
Which Business Phone System Is Best for Your Business?
By Mark Fairlie | September 06, 2024

A business phone system can enhance business communications and improve productivity. Learn how to choose the best business phone system for your needs.

Article
Types of Phone Systems for Small Businesses
By Mark Fairlie | September 06, 2024

There are three primary types of business telephone systems: KSU, PBX and VoIP. Learn about each option and decide which one is best for your business.

Article
What Is a VoIP Number?
By Mark Fairlie | September 05, 2024

A VoIP number is a dedicated phone number assigned to a user and not tied to a physical line. Learn how VoIP numbers work and how to get one.

Article
International Calling Costs: Everything You Need to Know
By Marc Prosser | August 15, 2024

Any business that deals with international clients or partners will need to make calls overseas. This guide will help you save on such expenses.

Article
What Is an Auto-Dialer?
By Shannon Flynn | April 10, 2024

Auto-dialing software has been around for some time, but it can be confusing to the average person. Here's how it can be a game-changer for businesses.

Article
VoIP vs. Landlines
By Mark Fairlie | April 09, 2024

VoIP and landline are options for your business phone system needs. Learn the pros and cons of each and how to choose the right communication solution.

closeup of a hand on the receiver of an office phone
Article
What Are Multiline Phone Systems?
By Mark Fairlie | March 28, 2024

Learn how to improve communications and optimize your entire business with a phone system capable of handling multiple calls simultaneously.