Business Communications

Business communications technology is vital for both internal and external communications. Business phone systems, email services, call center software — our advice-filled guides cover it all, with expertise from vendors and real-life users alike.

Business CommunicationsBusiness SoftwareIT Management

Article

11 Mobile Apps to Stay Connected With Your Team

By Danielle Fallon-O’Leary | January 29, 2026

These 11 apps are powerful tools for keeping in touch with your team wherever work takes you.

Article

Can You Run a Business via a Smartphone?

By Sean Peek | January 29, 2026

With today's advanced mobile technology, it's possible to run much of your business right from your smartphone. Here's how.

Article

What Is Interactive Voice Response?

By Mark Fairlie | January 29, 2026

An interactive voice response (IVR) system routes callers to the right contacts. Learn about IVR features and how your company can benefit.

Article

What Is a Softphone?

By Mark Fairlie | January 29, 2026

Learn how your business can use softphone technology to streamline communications.

Article

What Is a Cloud PBX System? A Business Guide for 2026

By Mark Fairlie | January 29, 2026

Cloud PBX is an internet-based virtual PBX system that routes and manages calls. Learn how it compares to on-premises PBX and hosted VoIP solutions.

closeup of a hand on the receiver of an office phone

Article

What Are Multiline Phone Systems?

By Mark Fairlie | January 29, 2026

Learn how to improve communications and optimize your entire business with a phone system that’s capable of handling multiple calls simultaneously.

Article

What Is a VoIP Number?

By Mark Fairlie | January 28, 2026

A VoIP number is a dedicated phone number assigned to a user and not tied to a physical line. Learn how VoIP numbers work and how to get one.

Article

What Is VoIP?

By Mark Fairlie | January 28, 2026

VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need to know to implement VoIP.

Article

What Is a Virtual Phone Number?

By Mark Fairlie | January 09, 2026

Learn everything you need to know about virtual phone lines and how you can use one to optimize your business in a matter of moments.

Article

Why Businesses Are Still Sending Faxes in 2026

By Mark Fairlie | January 06, 2026

Find out why fax machines haven't gone the way of Filofaxes (yet).

Article

Need a Business Phone Number, but Not a Business Phone?

By Max Freedman | November 12, 2025

You already have a phone to make calls — what you really need is a business number that works on it.

Review

Twilio Flex Review and Pricing

By Mark Fairlie | June 26, 2025

Twilio Flex is a programmable cloud contact center at $1/hour per active user or $150/month per named user. Requires developers but offers deep customization.

Review

Salesforce Agentforce Service (formerly Service Cloud) Review and Pricing

By Mark Fairlie | June 26, 2025

Salesforce Agentforce Service (formerly Service Cloud) helps businesses deliver better customer service with AI-powered case management, omnichannel support and deep CRM integration. Add Agentforce...

Review

Five9 Review and Pricing

By Mark Fairlie | June 26, 2025

Five9 combines AI-powered automation, omnichannel communications and enterprise-grade security to help highly regulated businesses deliver better customer service. See pricing, features, pros, cons...

Review

Nextiva Review and Pricing

By Jessica Elliott | March 11, 2025

Nextiva stands out for customer support, offering 24/7 phone assistance, multichannel tools and strong call routing. See our full review of features, pricing and limitations.

Article

12 Ways to Maximize Your Productivity With Slack

By Mark Fairlie | January 31, 2025

Slack helps teams of all sizes communicate effectively. Learn how you can also use the app to increase productivity.

Article

Ping Author Andrew Brodsky on Digital Communication Manners in 2025 (Full Q&A)

By Taylor Friedman | January 23, 2025

The University of Texas at Austin management professor shares his “Secrets of Successful Virtual Communication.”

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