Business Communications
Business communications technology is vital for both internal and external communications. Business phone systems, email services, call center software — our advice-filled guides cover it all, with expertise from vendors and real-life users alike.
Review
8×8 Phone System Review and Pricing
By Jessica Elliott | July 31, 2025
8x8 is a great cloud-based phone system for growing businesses, with valuable features, affordable pricing and excellent customer support. See full review.
Article
Slack for Business: How to Use Slack Messaging
By Jamie Johnson | July 25, 2025
Slack is one of the best apps for workplace communication, thanks to its versatility. Learn how it works and some of its benefits.
Review
GoTo Contact Center Review and Pricing
By Mark Fairlie | July 09, 2025
GoTo Contact Center is top for small businesses with its user-friendly, omnichannel support on a budget, but lacks AI features and extensive integrations.
Review
Twilio Flex Review and Pricing
By Mark Fairlie | June 26, 2025
Twilio Flex is a programmable cloud contact center at $1/hour per active user or $150/month per named user. Requires developers but offers deep customization.
Review
Salesforce Service Cloud Review and Pricing
By Mark Fairlie | June 26, 2025
Salesforce Service Cloud provides omnichannel support, Einstein AI, and customizable workflows starting at $25/user/month for enterprise service teams.
Review
RingCentral Omnichannel CX Review and Pricing
By Mark Fairlie | June 26, 2025
RingCentral RingCX is top call center software for inbound teams, with excellent analytics, training tools, and omnichannel routing. AI features cost extra.
Review
Five9 Review and Pricing
By Mark Fairlie | June 26, 2025
Five9 offers cloud contact center software with AI routing, compliance features for HIPAA and PCI DSS, and gamification. Plans range from $149-$299/user/month.
Best Pick
Best Business Phone Systems for Restaurants
By Jessica Elliott | June 12, 2025
Ooma, RingCentral, and Dialpad offer restaurant business phone systems with call routing, mobile apps and reservation integration.
Review
Nextiva Review and Pricing
By Jessica Elliott | March 11, 2025
Nextiva offers VoIP phone service with 24/7 customer support, omnichannel tools, and HIPAA compliance, making it ideal for multisite retail and healthcare.
Article
Nextiva vs. Ooma Office: How Do They Compare?
By Nicole Fallon | February 19, 2025
Nextiva and Ooma are comprehensive business phone systems. Learn how their features and pricing compare so you can choose the best one for your business.
Article
12 Ways to Maximize Your Productivity With Slack
By Mark Fairlie | January 31, 2025
Boost productivity with Slack by using reminders, keyboard shortcuts, custom notifications, and channels to reduce meetings and improve team communication.
Article
Ping Author Andrew Brodsky on Digital Communication Manners in 2025 (Full Q&A)
By Taylor Friedman | January 23, 2025
The University of Texas at Austin management professor shares his “Secrets of Successful Virtual Communication.”
Article
RingCentral vs. Vonage: Business Phone System Comparison
By Nicole Fallon | October 16, 2024
RingCentral and Vonage are robust business phone systems. Learn how their features and pricing compare so you can choose the best option for your business.
Article
RingCentral vs. Zoom Comparison
By Jessica Elliott | September 30, 2024
Decide which phone system is right for your business. Learn how features and pricing stack up in our RingCentral vs. Zoom comparison.
Article
RingCentral vs. Dialpad Comparison
By Nicole Fallon | September 30, 2024
RingCentral and Dialpad are robust, scalable business phone systems. Compare their features and pricing to determine the best one for your small business.
Article
RingCentral vs. 8×8: How Do They Compare?
By Nicole Fallon | September 27, 2024
RingCentral and 8x8 are robust business phone systems. Learn how their features and pricing compare so you can choose the best option for your business.
Review
GoTo Connect Review and Pricing
By Jessica Elliott | September 09, 2024
GoTo Connect scales from basic phone service to omnichannel contact center with AI receptionist, call summaries, and pricing starting around $29-39/user.
Article
RingCentral vs. Nextiva Comparison
By Mark Fairlie | September 06, 2024
RingCentral and Nextiva are leading VoIP systems with sophisticated features. Learn how they measure up and which is best for your business.
Article
Which Business Phone System Is Best for Your Business?
By Mark Fairlie | September 06, 2024
A business phone system can enhance business communications and improve productivity. Learn how to choose the best business phone system for your needs.
Article
Types of Phone Systems for Small Businesses
By Mark Fairlie | September 06, 2024
There are three primary types of business telephone systems: KSU, PBX and VoIP. Learn about each option and decide which one is best for your business.
Article
What Is an Auto-Dialer?
By Shannon Flynn | April 10, 2024
Auto-dialing software has been around for some time, but it can be confusing to the average person. Here's how it can be a game-changer for businesses.