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Article
Customer Delight: The New Standard in Customer Service
By Sean Peek | July 30, 2021

To delight a customer is to provide the unexpected. Here are four key principles to providing a delightful customer service experience.

Article
Stress and Productivity: What the Numbers Say
By Sean Peek | July 30, 2021

Stress is a necessity in life, and sometimes, it can be a good thing. But when there's too much of it, stress can be a monster.

Article
Commercial Real Estate Lessons From McDonald’s
By Sean Peek | July 29, 2021

Small business owners can learn from the McDonald's business model of owning their own business real estate.

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Article
15 Construction Podcasts You Should Be Listening To
By Nicole Fallon | July 29, 2021

Get insights and advice from construction industry experts in these free podcasts.

Article
Southwest Airlines: A Case Study in Great Customer Service
By Sean Peek | July 29, 2021

Southwest Airlines' model of exceptional customer service can be extrapolated to fit the needs of almost any industry if you employ strategies that work for your business.

Article
Put a Smiley on It: Should You Use Emojis in Business Communication?
By Sean Peek | July 29, 2021

Emojis might be fun, but are they appropriate in the workplace?

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Article
Lawsuits on the Rise: Small Businesses Need EPLI
By Nicole Urbanowicz | July 28, 2021

This guide explains employment practices liability insurance (EPLI) and why small businesses need it to protect them from legal costs and penalties associated with lawsuits.

Article
What Is Gap Insurance?
By Kimberlee Leonard | July 28, 2021

Gap insurance covers what your commercial auto insurance doesn't. Here's when your business might need it.

Article
Workers' Compensation for Independent Contractors
By Kimberlee Leonard | July 28, 2021

Independent contractors have unique considerations to keep in mind when it comes to workers' compensation insurance.

Article
Why Your Business Needs Indemnity Insurance
By Kimberlee Leonard | July 28, 2021

While indemnity insurance isn't a specific policy type, it does play a critical role in the types of insurance your business needs.

Article
What Is a Loss Payee on an Insurance Claim?
By Nicole Urbanowicz | July 28, 2021

A loss payee gets paid first following an insurance claim.

Article
What Is Cyber Insurance?
By Sean Peek | July 28, 2021

Cyber insurance is quickly becoming a necessity in the era of remote work to protect your company's online assets.

Article
What Is a Workers' Comp Ghost Insurance Policy?
By Nicole Urbanowicz | July 28, 2021

A workers' compensation ghost insurance policy is different from a regular workers' comp policy. Here's the difference.

Article
The Insurance Claims Process and How to File
By Nicole Urbanowicz | July 28, 2021

An insurance claim is a critical part of getting money for your losses, so it is important to know how to file one.

Article
What Does Commercial Auto Insurance Cover?
By Nicole Urbanowicz | July 28, 2021

If your business operates vehicles or has employees driving for business reasons, commercial auto insurance is a must.

Article
Insurance Deductions and Expenses for Small Businesses
By Nicole Urbanowicz | July 28, 2021

Some business insurance costs are tax deductible. Do you know which ones?

Article
Fast, Good, or Cheap – Pick Three?
By Jamie Johnson | July 20, 2021

The Iron Triangle has obvious shortcomings. Learn why the lean startup process is the best way to achieve fast, good, and cheap – all in one project.

Article
Government Assistance for Entrepreneurs: How to Qualify for Government Grants
By Jamie Johnson | July 20, 2021

Improve your odds of receiving a government grant for small businesses.

Article
Company Cars: To Buy or to Lease, That Is the Question
By Max Freedman | July 19, 2021

Should you buy or lease the company car? Here are the pros and cons of each to help you weigh which is best for your needs.

Article
Need a Business Phone Number, but Not a Business Phone?
By Max Freedman | July 16, 2021

You already have a cell phone to make calls; you don't need another phone for business. You need a business number to work on your phone.

Article
13 Things to Consider Before Starting a Restaurant
By Max Freedman | July 15, 2021

There are several crucial factors that must be planned for and taken into account when you're considering opening a restaurant.

Article
How to Print Postcards at Home With Word Processing Software
By Max Freedman | July 13, 2021

You can create your own customized, professional postcards at home.

Article
Workers' Comp Insurance: How Much Do You Need?
By Max Freedman | July 12, 2021

Here are five factors that affect how much workers' comp insurance you need.

Article
What Is Supply Chain Distribution?
By Max Freedman | July 12, 2021

Supply chain distribution is used to balance supply and demand.

Article
What Is Point-to-Point Wireless?
By Eduardo Vasconcellos | June 28, 2021

When you have a versatile point-to-point wireless connection, you get a cost-effective and secure network that offers the speed and flexibility to grow with your business.

Article
Business Accommodations for Employees with Hearing Impairments, Vision Impairments, Or Other Disabilities
By business.com editorial staff | June 24, 2021

It's important for businesses to be accessible for all employees.

Article
Business Accommodations for Customers/Clients with Hearing Impairments, Vision Impairments, or Other Disabilities
By business.com editorial staff | June 23, 2021

Keeping businesses accessible to all is an important part of a successful business.

Article
2021 Prime Day Laptop Deals
By Donna Fuscaldo | June 22, 2021

From Amazon to Best Buy, here's a look at the deals small business owners can get on laptops.