Along the way, security is paramount. After all, you don't want your company's precious secrets to leak out. The recovery firm needs to assure you of its ability to keep your data confidential. It's a good idea to only work with recovery companies that undergo an annual SOC Type II or SAS 70 security audit, review and certification.
The best recovery companies have security guards, electronic door locks, and video surveillance to limit (and record) who has access to your company's drives and data. Plus, once they're done with recovering your data, the data firm needs to thoroughly wipe every bit of your data from its computers. Using a multipass military-grade shredding program is a big bonus.
While some firms have intricate firewalls to keep hackers out of their computers (and your data), others take this approach to security a step further. Some data recovery firms only work on your data with computers that are not connected to the internet. This effectively isolates your data from a dangerous online world.
Having a recommendation or third-party accreditation can also help in your data recovery decision. Check the data firm's Better Business Bureau rating and whether the company is on the government's General Services Administration contractor list.
When you're happy that they are the right people to be opening your drive and recovering its data, the actual work can start. The data recovery firm will typically send an overnight shipping label or padded box for you to send the broken drive in.
For ultra-priority data, there are a couple of alternatives. To start, rather than overnighting the device to the data recovery firm, most data recovery services can send a courier to pick up the drive and maintain a chain of custody document for the device. This not only can get the drive into the hands of repair technicians faster but is potentially of interest for those involved in legal cases.
Another approach for drives that can't leave your building is to have the data recovery experts come to your shop to do their magic. Because of the expense involved with portable equipment and having trained employees onsite, this gets pricey very quickly. It can be the only choice when dealing with data that is of the utmost importance and confidentiality, such as product plans or items that involve national security.
When the recovery work is done and the data restored, you need to get access to it as soon as is possible. Most data recovery firms put the recovered data onto a clean drive and ship it to you. Once received, it should only take a few minutes to add the recovered data into your digital infrastructure.
There's another – faster – way to get your data. Many data recovery firms offer to transmit it to you via a secure server. If you do this, make sure that everything is kept confidential by demanding that the data gets encrypted with at least AES-256 coding so nobody can eavesdrop on it.
While this can speed up integrating key files back into your company's digital infrastructure, there is a downside. Many data recovery firms limit the amount of data transmitted to 10 or 20GB.