Login to Business.com

Social Login
Login with Your Account
Forgot Password?
New to Business.com? Join for Free

Join Business.com

Sign Up with Your Social Account
Create an Account
Sign In

Use of this website constitutes acceptance of the Terms of Use, Community Guidelines, and Privacy Policy.

Hard Drive Recovery Services

by Andreas RiveraLast Modified: August 2, 2018

Best Picks
Intro
Pricing
Reviews
Evaluation and Recovery Process
Confirming Practices and Procedures
Customer Service
Common Hard Drive Recovery Questions & Answers
Map
Services

Best Picks

Best Overall
Best for RAID
Best for SSDs
Best for External Hard Drives
Secure Data Recovery

Best Hard Drive Recovery Service Overall

Secure Data Recovery

Secure Data embodies many of the best qualities we look for in a hard drive recovery service. It features one of the best possible recovery environments with an ISO 4 cleanroom and multiple security certifications. The evaluation process is quick and easy, thanks to its priority and emergency service offerings and its multitude of national and international locations.

DriveSavers

Best RAID Recovery Service

DriveSavers

RAID servers come in many different hardware setups and configurations, with data stored on their multiple disks scattered and repeated for redundancy and speed. Recovery of these devices is much more complicated. DriveSavers exhibits expertise over RAID devices and offers multiple services to recover and return data from just about any type of RAID device.

Gillware

Best Recovery Service for Solid-State Drives

Gillware

Recovery from solid-state drives is not like recovery from hard disk drives. Different techniques and technology are needed to make a successful recovery from these storage devices, which use flash memory rather than hard disk platters. Gillware features specialized recovery for all manner of SSD devices, as well as flash memory drives and memory cards.

SalvageData

Best Recovery Service for External Hard Drives

SalvageData

External hard drives are often used for backup purposes or to supplement computers' onboard memory. These portable drives are often subject to accidental physical damage when you're on the go. SalvageData can repair a number of issues with these drives, getting them to run again to extract your data. This company has a fast consultation and evaluation period, allowing you to make your decision quickly.

Best Hard Drive Recovery Services for 2018

Data loss can be a business killer if it happens in the wrong circumstances. Without proper backups, or if those backups are also compromised, a massive data loss scenario can be devastating, but not a world-ender if handled correctly.

Data loss occurs when you least expect it and comes in many forms. However, it doesn't mean you need to immediately rush your hard drive to a recovery service. Data recovery software, which you can purchase over the internet, can resolve simple data loss issues, such as accidental deletion, reformatting and deleted partitions. This is commonly referred to as logical data loss. Determine whether you can recover your data with software before going to a recovery service, which will be more expensive.

Your business is dependent on your data. Without it, the results would be devastating. You likely perform regular backups or store it on RAID servers for redundancy. However, backups and redundancy fail at times. Hard drives, like any mechanisms with moving parts, break down over time. Like a lightbulb, they eventually have to be replaced. Unforeseen accidents or disasters can wipe out your hard drives, but this doesn't mean your data is gone for good.

Hard drive recovery services are equipped to deal with more extensive hard drive problems, including mechanical failures, data corruption and physical damage from disasters. If your hard drive was damaged from a fire or flood, recovery services are the way to go. They physically dismantle the hard drive in a cleanroom environment to examine the actual platters where data is stored and salvage that data with various tools. Typically, you'll ship your hard drive to the service, or drop it off at one of the company's local offices or pickup locations.

As with data recovery software, there's no guarantee that you'll be able to recover 100 percent of your data after a disaster by turning to a hard drive recovery service. Some drives can be too damaged for any data to be extracted. Therefore, it's crucial to have backups of your important data that you can restore from. Data recovery should never be the first line of defense against data loss.

Pricing – Negotiation

Hard drive recovery services rarely offer flat-rate pricing – in fact, we recommend avoiding ones that do. With the many different types and models of data storage devices, different amounts and types of data stored, and the variety of issues that could be affecting them, no two data recovery cases are alike. This is why most services must perform an evaluation on your drive before quoting a price for the job. The evaluation not only determines how much work they'll need to do to recover the data, but also the probability of successfully recovering all data. It's at this point you can decide whether or not to go with the service to handle the case.

While many services don't post or even estimate what your cost would be without evaluating your device, the most common pricing estimates we found when inquiring about a single hard drive with an unknown issue were between $200 and $700 for the standard services. Recovery costs on larger, more complicated devices such as a RAID server were likely to range in the thousands.

It's risky to go with a service that offers a flat rate on recovery. Sometimes recovery jobs can be resolved with a simple fix. You're likely to overpay if this is the case and you use a flat-rate service. Services that quote you a price often give you a full breakdown of their evaluation, what the problem is, and what it will take to fix and recover. This transparency is critical when you're handing over your valuable data to another company.

The best services we reviewed offer a "no data, no cost" guarantee, which assures clients that they will not pay if the service is unsuccessful at pulling data from the drive. Some services don't offer this guarantee but do offer a free evaluation of your drive. Other services still charge a flat evaluation fee for looking over the drive to see if data can be salvaged. In our reviews, we point out whether a company carries this guarantee, just has a free evaluation or charges an evaluation fee.

Nearly every service on our list offers expedited service for when you need your data quickly and emergency service for when it's critical that you get your data back as soon as possible. These emergency services are typically available 24/7 and will immediately work to get your drive in their hands for recovery when time is critical. Depending on how many drives you're submitting and the extent of the damage, you can get your recovered data within just a few days. Just be aware that these services cost much more than the standard service.

A few more things to keep in mind when preparing to go with a recovery service is that many times you'll need to provide a working storage device to transfer the recovered data onto. If not that, you'll have to purchase a storage device from the service, which will ship it back to you with your data. Depending on the amount of data recovered, some services can do an FTP transfer of your data over the internet, but this is either for special cases or small amounts of data.

When discussing your case, another thing to ask the recovery company is if it's authorized by the manufacturer of your device to perform a recovery without violating a warranty. The best services are approved by most major brands to invasively work on their hardware without voiding your warranty. After all, depending on the problem, you may be entitled to a replacement from the manufacturer.

Reviews

Evaluation and Recovery Process

We prefer services that operate under a "no data, no cost" policy. You shouldn't expect to pay for an expensive service that turns out no results. These services will also adjust your final charge if it only recovers a portion of the data. Services normally provide an average turnaround time for their evaluation process; you'll want one as fast as possible so you can quickly decide what you want to do. Most services offer their evaluations for free and include free shipping of your device in the form of a prepaid shipping label you can print and attach to the package. After the evaluation, if you decide not to give the service your case, some charge a return shipping fee for your device.

Turnaround on a data recovery case can be paramount to your company. If sensitive data that's essential to your business's operations is lost, immediate action needs to be taken. Although it's much more expensive, if the importance of the data outweighs the cost, you need to turn to a service that offers 24/7 emergency data recovery service. This can come in the form of express, overnight shipping of your device or courier pickup. The company makes your case a priority and immediately works on it, even during off hours. Most of these services aim to do the recovery job within 24 hours, but they'll work for as long as it takes to get the data back in a short timeframe.

If for any reason you can't ship the device to one of the company's locations, such as if it's too big to move or it contains data too sensitive to leave the premises, some services offer onsite recovery that involves one or more technicians coming to your location to work on the device. This is another service that costs extra.

After the evaluation, then the recovery process begins. While the turnaround of your case may depend on what exactly the issue is, standard recovery for a typical case shouldn't take longer than a week. The exception is when a drive is highly damaged from a fire or other disaster and needs delicate work if there's to be any chance of a successful recovery.

Confirming Practices and Procedures

Part of transparency for a hard drive recovery service is proving that it's certified as safe and secure data recovery. We look favorably on services that received these certifications from credible, third-party organizations, such as the International Organization for Standardization (ISO) and the American Institute of Certified Public Accountants. The two certifications we looked for are an ISO-certified cleanroom and service organization control (SOC) reports issued from an SSAE 16 audit that verify the service has controls and processes in place to protect customers and their data.

ISO cleanroom certification governs the maximum number of particulates allowed in a cleanroom. The most common certification is ISO 5 Class 100, which allows 100,000 particulates per cubic meter. The better certification is ISO 4 Class 10, which allows only 10,000 particulates per cubic meter. It's important to keep the number as low as possible, as exposed hard drive platters are sensitive and contamination can result in irreparable damage. Many companies claim they meet these standards, but only a few provide the certification by a third party along with the date it was issued.

The second certification, SSAE 16, has to do with security and privacy auditing. There are different types of this credential (including SOC 1, SOC 2 and SOC 3 reports) with no consensus on which is best, so we credited a company for possessing any version. This type of certification is important for clients who have financial and other private, sensitive information on their hard drives. It ensures that the company follows the best security practices and continually audits its operations to make sure private data stays that way.

Customer Service

Finding a company with excellent customer representatives is essential. We appreciated that our best picks have fast and easily accessible customer service, most of which are reachable 24/7 in case of emergencies. The better services can connect you with a dedicated representative quickly after you submit a case. These representatives are your main point of contact with the company from now on and will update you on the different stages of the case. These reps will be the first ones to hear the details of your case and recommend your next actions.

Common Hard Drive Recovery Service Questions & Answers

Have a hard drive recovery service question of your own?

Google Drive itself is utilized as a backup. It is cloudbased, if you are loosing data it is in the use of google tools not kept on or working in symbiosis with google drive. Google Keep for example and Google DOCS are not kept on Google Drive. but installing extensions which function is the transfer of files images and information into google drive. Effective Secure Time Tested Proven Methods available to all and at no cost.

Read More ▼

My database tracks client interactions back to 1994--almost the beginning of my business. (This has nothing to do with tax records.) Every once in a while somebody I haven't talked with for years will contact me. They are very impressed when I can quickly check my DB and say, "Oh yeah, we talked back in 2002 about your management issues. How has your business grown since then?" Why would any business ever get rid of such customer records? I've never had anybody threaten to subpoena my old...

Read More ▼

OCR (optical character recognition) tools vary considerably in cost based primarily on factors such as the number of documents to convert from hard-copy to digital and the required means of document storage and retrieval. Do you simply want a photocopy of your documents? Or do you need to convert scanned images to text, Word, Excel, HTML or searchable PDF. The differences between them can result in huge cost differences. Some of the main features that differentiate OCR software...

Read More ▼

Map

Secure Data Recovery
3255 Cahuenga Blvd. West
Los Angeles, CA
Secure Data Recovery
Disk Doctors
106 Colony Park Drive
Cumming, GA
Disk Doctors
Flashback Data
4029 S Capital of Texas Hwy
Austin, TX
Flashback Data
DataTech Labs
8000 E Quincy Ave.
Denver, CO
DataTech Labs
DriveSavers
400 Bel Marin Keys Blvd.
Novato, CA
DriveSavers
Gillware
1802 Wright Street
Madison, WI
Gillware
Kroll Ontrack
8201 Greensboro Drive
McLean, VA
Kroll Ontrack
SalvageData
12700 Hillcrest Road
Dallas, TX
SalvageData
The Data Rescue Center
1599 Greenville Road
Livermore, CA
The Data Rescue Center
WeRecoverData
148 Madison Ave. 32nd Street
New York, NY
WeRecoverData

Services

List of 12Hard Drive Recovery Services

Reset Your Password

Enter your email address and we'll send you an email with a link to reset your password.

Cancel
close