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Secure Data announced a new partnership with Dexxxon Digital Storage, in which Secure Data is Dexxon's vendor of choice for encrypted hard disk drives and solid-state drives.
|Secure Data Recovery Services||Datarecovery.com|
|Hard drive recovery||Yes||Yes|
|Locations||5 nationwide||4 nationwide|
|Cleanroom||Class 10||Class 100|
|Price estimate||$500 to $2,000 for 12TB drive recovery||$500 to $1,500 for hard drive failure, additional fee for priority service|
Secure Data Recovery Services is our choice as the best RAID recovery service ‒ it can fix a variety of data failures, including a RAID server and a faulty hard drive. The company has five labs in the U.S., making data restoration a secure and speedy process.
Secure Data Recovery starts the recovery process by creating a physical copy of the faulty disk and scanning it for issues, using its specialty software to see what the drive holds, what its problems are and what's recoverable.
Even if the drive is completely unresponsive, the technicians can open the drive, diagnose the problem and often fix it. In addition to a burned-out drive board, the company can generally fix drives with seized or burned-out motors, worn or bad read-write heads, and even those with platter degradation.
Besides restoring data, the company specializes in digital forensic hard drive examinations. It can bring back fragments or entire files that were thought to have been deleted, often helping with evidence for lawsuits or investigations.
All repairs are conducted in a Class 10 cleanroom that's ISO 4 certified, which means airborne dust is controlled and less likely to further damage the internal parts of your drive. In addition to the service's SSAE 18 certification, you can have restored data placed on a new drive and returned to you – or, for faster delivery of data, Secure Data Recovery can upload the data through a secure FTP site.
SecureRecovery for Windows is a software application designed to diagnose and fix storage software errors. It's priced at $79.99, and it works with Windows XP, Windows 10 systems, and Server 2008 and 2012 drives to recover deleted files, damaged partitions and corrupted files. It also works with FAT, HFS and HFS+, and NTFS file systems.
Every recovery project is different; Secure Data Recovery will give you an estimate based on what it believes is recoverable. For example, it may cost you $500 to $2,000 to extract data from a 12TB drive with worn heads. However, if less data is recovered, the company will revise its price estimate.
The service retains an encrypted copy of your recovered data on its servers for two weeks. After two weeks, your business's data is erased using a multipass shredder. Secure Data Recovery is an approved contractor for the General Services Administration and has an A+ rating from the Better Business Bureau.
November 2020: A new partnership with Dexxxon Digital Storage, a wholesale distributor of removable storage media, will introduce Secure Data's encrypted drives to Dexxon's product line. Secure Data's
Drives include encrypted hard disk drives and solid-state drives with military-grade AES 256-bit XTS encryption. These drives use either keypad PIN entry or wireless authentication via a mobile. An additional security measure built into the storage devices is brute-force anti-hacking technologies.
August 2020: A new partnership between Secure Data and data storage hardware manufacturer Verbatim was recently made official. The partnership designates Secure Data as Verbatim's preferred choice for all data recovery needs for SSDs, hard drives, USB drives, blank media, and SD or microSD cards. End users experiencing any data loss with Verbatim's products are immediately referred to Secure Data through the company's support center.
March 2020: Secure Data Recovery Services recently announced a new partnership between AVADirect and its security solution, SecureDrive. The partnership offers options for FIPS-validated encrypted hard drives and flash drives that can be purchased separately or with a custom PC order. Each drive includes brute-force anti-hacking technology to ensure data security.
February 2020: Secure Data Recovery Services recently unveiled SecureDrive Duo, a new security solution that offers two secure methods of OS/host user authentication: PIN authentication with a built-in alphanumeric keypad and Bluetooth authentication, using a mobile device with paired app. SecureDrive Duo is FIPS 140-2 Level 3 certified.
Datarecovery.com is our choice as the best hard drive data recovery service due to its excellent track record in recovering lost or deleted files from servers, notebooks, desktops, and tablets; the company can even resurrect lost data from phones, flash drives and RAID servers.
Datarecovery.com is unique in that each office (there are four locations) has its own Class 100 cleanroom that is as dust-free as the factory where the drive was made. This is optimal for fixing hardware issues, such as burned-out motors, damaged platters or worn read-write heads, where a clean environment is essential, because, otherwise, airborne particles can damage hardware beyond any hope of repair.
If the drive has a software problem, its contents are copied to a separate computer that is not connected to the internet. State-of-the-art recovery software scans the disk for broken links, file allocation table problems, corrupted files and other problems. Once the hard work is done, the data is transferred to a new drive and returned to you.
Datarecovery.com can return the original (damaged) drive, along with the new one, destroy it securely or send it to the manufacturer for a warranty claim. One month after the data is returned to you, Datarecovery.com wipes your company's files from its systems.
Besides traditional drives, the company can resolve failures with solid-state devices, tape drives and RAID arrays. It is authorized to work with all the major hard drive and RAID hardware makers as well as Drobo's Beyond RAID spec.
Datarecovery.com offers a couple of service options. For its Standard service, the typical logical failure might cost between $500 and $1,000. A mild hardware problem would bump up the fee to $1,500, while the price would be higher for jobs that involve disk damage. Its Priority service promises one to three days turnaround for most jobs but costs an extra $200. The 24/7 service costs $500 and is for emergencies.
DataRecovery.com has four locations in the U.S.; it provides 24/7 customer support. With its customer management system, Datarecovery.com technicians can see the status of a project, location in the queue and what the job will cost, keeping you informed every step of the way.
The service has an A+ Better Business Bureau rating and is an approved contractor by the Government Services Administration.
Many data recovery firms have a no-data, no-charge policy. This means that if the device is so damaged and nothing is recoverable, there is no charge. This is good, but other data recovery firms are pushing a more transparent recovery sequence.
Rather than an upfront estimate without examining the actual drive, these companies tell you the drive's full charge only after you've sent it in, and they've had a chance to look it over. It takes a leap of faith to use this type of data recovery firm, and it entails some anxiety, but there's more certainty for the rest of the process.
For all but the most abused drives, there's generally some data that can be recovered. On the other hand, don't expect to get every single file back, particularly for a heavily worn or damaged drive. That said, a good recovery firm will extract a surprising amount of data from a drive that is thought to be dead.
A simple software problem might cost several hundred dollars, while a minor mechanical failure might run a thousand dollars or more. Fixing a major hardware problem and extracting its data could cost several thousand dollars, and a dead RAID array might run tens of thousands of dollars.
Keep in mind that time is money. In other words, ask yourself, how long can you can stand to be without the data? If the drive held historical data or company policies, a week or two might be OK. But if it's online orders or your payroll, a few days might seem like an eternity. Recovering data from typical software failures might be done in a day or two, while a minor hardware failure can take several days. A major hardware problem on a high-capacity drive can occupy a week or two of work to repair and extract its data.
If you need it yesterday, the recovery company can do the repair and recovery work on a rush basis. The firm's technicians will work 24/7, handing off the device and data at shift changes. This way, it's worked on until the project is done, and you have your data back. It will cost you, however.
While some hard drive recovery services have already started investing in artificial intelligence (AI) and machine learning (ML), we expect more companies to join them in the year ahead.
Many hard drive recovery services use AI and ML, impacting storage devices such as SSDs and flash controllers. AI and ML help recover data with processes such as sorting, carving and XOR scrambler analysis.
The use of AI and ML within the storage industry can increase data security, lower costs through hybrid storage clouds and provide more software-defined storage. With features such as automatic backups, updates and malware scans, AI and ML are influencing hard drive recovery trends and enhancing reliability.
To support these AI and ML capabilities, hard drive recovery services must be able to work well with parallel file systems and flash-native tools, including NAND flash memory chips. Additionally, we can expect the rise of neural storage in 2020. This type of storage uses AI to resolve issues without the need for human interference.
April 2020: The coronavirus has caused many businesses to implement work-from-home policies to keep employees safe. To help meet the demands for data security while companies work remotely, many hard drive recovery services are offering various data protection solutions.
Many data protection solutions search for weaknesses and troubleshoot faults in your mechanical or electronic systems. This level of protection can lessen the effects of data and recovery disasters. Some solutions offer encrypted storage devices to recover sensitive information in the event of hard drive failure.
The increasingly remote workforce could prompt better disaster recovery moving forward. When your team works from home, it's likely that company data resides outside of your data center or office space. If your company stores data on file servers or on-premises hard drives, remote workers will most likely be unable to access such data easily. Remote workers must store company data directly on their laptops and mobile devices, leaving sensitive information vulnerable and out of company hands.
Many companies don't offer hard drive recovery services, especially for mobile devices. Now is a good time for that service to emerge; you can expect to see more companies adopting data protection solutions for their workforce in 2020.
May 2020: As the coronavirus pandemic continues to cause problems for the global business community, some hard drive recovery services are stepping up to help first responders recover data in an emergency for no extra cost.
Last month, cloud-to-cloud business OwnBackup announced the launch of the OwnBackup Gratitude program, which offers data backup and security services for free. Having been available to frontline medical organizations, OwnBackup is familiar with the need to keep data secure and up to date.
"In this period of unprecedented crisis, we believe that the business community has a responsibility to support those on the front lines," said OwnBackup CEO Sam Gutmann. "The last thing that these organizations should be burdened with is the loss or corruption of this highly sensitive, critical patient health information."
Similarly, Proven Data recently announced that it would be providing free COVID-19 emergency data recovery services, security consultations and remote access scans for frontline responders and small businesses.
Proven Data's free services for hospitals aim to recover data disrupted through ransomware. According to the company, any hospital or medical provider can receive help by having Proven Data identify the ransomware being used, determine if it can decrypt the ransomware either through a new process or existing solution, and help the medical provider use bitcoin to receive a decryption tool and test its effectiveness.
Proven Data is also conducting a coronavirus relief campaign for small businesses by offering free security consultations and remote access scans. Since most employees are now working from home, data security is more important than ever. The hope is that if the company can find security gaps, it can help prevent situations that will require data recovery.
September 2020: Toshiba storage devices users now have access to data recovery services from Ontrack, according to a press release issued by Ontrack.
Ontrack President Phil Bridge, said the partnership gives Toshiba's customers access to Ontrack's "22 state-of-the-art data recovery labs around the world," thus making it easier for customers to get their data back without potentially voiding any warranties.
In addition to data recovery services, the agreement provides Toshiba users with:
October 2020: A new update to Windows 10 will warn users that a solid-state drive (SSD) is failing, giving them ample opportunity to back files up. Announced as part of Windows 10 Build 20226, this new feature allows the system to detect abnormalities taking hold in the more modern non-volatile memory express SSDs.
When a platter-based hard drive is close to failing, there are some tell-tale signs, such as noises coming from the drive, to signify something's wrong. But, since SSDs are flash-memory based, there are no moving parts, meaning it's much more difficult to know when the SSD is about to fail. Since this Windows update will run at the operating-system level, it is designed to detect problems on all drives, regardless of whether the computer has self-monitoring analysis and reporting technology on board.
In the event that a failure is imminent, Windows displays an alert on the computer screen saying, "A storage device may be at risk of failure and requires your attention." Microsoft strongly advices users that receive that notification to back up all important data from that drive. Additional details about the issue can then be found in the Storage Settings page. However, according to Secure Data, one should never replace the 3-2-1 backup method, which involves committing to "a total of three backups, two on physical storage and one in virtual storage, such as the cloud."