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The Best Hard Drive Recovery Services of 2021

By Andrew Martins, Writer
| Updated
Nov 18, 2020

We researched leading hard drive recovery services and arrived at our best picks based on their customer service, turnaround times and recovery guarantees.
Best for RAID Recovery
Can fix multiple data failures
Digital forensic examinations
Repairs in Class 10 cleanroom
Best for Hard Drive Recovery
Can recover lost or deleted files
Class 100 cleanrooms
24/7 customer support
We researched leading hard drive recovery services and arrived at our best picks based on their customer service, turnaround times and recovery guarantees.
Updated 11/18/20

Secure Data announced a new partnership with Dexxxon Digital Storage, in which Secure Data is Dexxon's vendor of choice for encrypted hard disk drives and solid-state drives.

After dozens of hours of research and evaluating 20 companies, these are the hard drive recovery services we think are best for various business needs.
How We Decided
Our team spends weeks evaluating dozens of business solutions to identify the best options. To stay current, our research is regularly updated.

Compare Our Best Picks

  Secure Data Recovery Services
Hard drive recovery Yes Yes
Locations 5 nationwide 4 nationwide
Cleanroom Class 10 Class 100
Price estimate $500 to $2,000 for 12TB drive recovery $500 to $1,500 for hard drive failure, additional fee for priority service

Our Reviews

Secure Data Recovery Services: Best for RAID Recovery

The service handles a variety of software problems, including accidentally deleted files, broken links and file allocation table errors.
They can save your onto a new drive and ship it back or make the data available via secure file transfer protocol.
Secure Data Recovery's equipment lags slightly behind that of other recovery services.

Secure Data Recovery Services is our choice as the best RAID recovery service ‒ it can fix a variety of data failures, including a RAID server and a faulty hard drive. The company has five labs in the U.S., making data restoration a secure and speedy process. 

Secure Data Recovery starts the recovery process by creating a physical copy of the faulty disk and scanning it for issues, using its specialty software to see what the drive holds, what its problems are and what's recoverable. 

Even if the drive is completely unresponsive, the technicians can open the drive, diagnose the problem and often fix it. In addition to a burned-out drive board, the company can generally fix drives with seized or burned-out motors, worn or bad read-write heads, and even those with platter degradation.

Besides restoring data, the company specializes in digital forensic hard drive examinations. It can bring back fragments or entire files that were thought to have been deleted, often helping with evidence for lawsuits or investigations.

All repairs are conducted in a Class 10 cleanroom that's ISO 4 certified, which means airborne dust is controlled and less likely to further damage the internal parts of your drive. In addition to the service's SSAE 18 certification, you can have restored data placed on a new drive and returned to you – or, for faster delivery of data, Secure Data Recovery can upload the data through a secure FTP site. 

SecureRecovery for Windows is a software application designed to diagnose and fix storage software errors. It's priced at $79.99, and it works with Windows XP, Windows 10 systems, and Server 2008 and 2012 drives to recover deleted files, damaged partitions and corrupted files. It also works with FAT, HFS and HFS+, and NTFS file systems. 

Every recovery project is different; Secure Data Recovery will give you an estimate based on what it believes is recoverable. For example, it may cost you $500 to $2,000 to extract data from a 12TB drive with worn heads. However, if less data is recovered, the company will revise its price estimate. 

The service retains an encrypted copy of your recovered data on its servers for two weeks. After two weeks, your business's data is erased using a multipass shredder. Secure Data Recovery is an approved contractor for the General Services Administration and has an A+ rating from the Better Business Bureau.

November 2020: A new partnership with Dexxxon Digital Storage, a wholesale distributor of removable storage media, will introduce Secure Data's encrypted drives to Dexxon's product line. Secure Data's

Drives include encrypted hard disk drives and solid-state drives with military-grade AES 256-bit XTS encryption. These drives use either keypad PIN entry or wireless authentication via a mobile. An additional security measure built into the storage devices is brute-force anti-hacking technologies.

August 2020: A new partnership between Secure Data and data storage hardware manufacturer Verbatim was recently made official. The partnership designates Secure Data as Verbatim's preferred choice for all data recovery needs for SSDs, hard drives, USB drives, blank media, and SD or microSD cards. End users experiencing any data loss with Verbatim's products are immediately referred to Secure Data through the company's support center.

March 2020: Secure Data Recovery Services recently announced a new partnership between AVADirect and its security solution, SecureDrive. The partnership offers options for FIPS-validated encrypted hard drives and flash drives that can be purchased separately or with a custom PC order. Each drive includes brute-force anti-hacking technology to ensure data security.

February 2020: Secure Data Recovery Services recently unveiled SecureDrive Duo, a new security solution that offers two secure methods of OS/host user authentication: PIN authentication with a built-in alphanumeric keypad and Bluetooth authentication, using a mobile device with paired app. SecureDrive Duo is FIPS 140-2 Level 3 certified.

More Best for Hard Drive Recovery has a 95% success rate extracting data.
It recovers data from servers, notebooks, desktops, and tablets; the company can even resurrect lost data from phones, flash drives, and RAID servers.
It doesn't sell service plans as insurance against future drive failures, nor does it sell its in-house data recovery software. is our choice as the best hard drive data recovery service due to its excellent track record in recovering lost or deleted files from servers, notebooks, desktops, and tablets; the company can even resurrect lost data from phones, flash drives and RAID servers. is unique in that each office (there are four locations) has its own Class 100 cleanroom that is as dust-free as the factory where the drive was made. This is optimal for fixing hardware issues, such as burned-out motors, damaged platters or worn read-write heads, where a clean environment is essential, because, otherwise, airborne particles can damage hardware beyond any hope of repair.

If the drive has a software problem, its contents are copied to a separate computer that is not connected to the internet. State-of-the-art recovery software scans the disk for broken links, file allocation table problems, corrupted files and other problems. Once the hard work is done, the data is transferred to a new drive and returned to you. can return the original (damaged) drive, along with the new one, destroy it securely or send it to the manufacturer for a warranty claim. One month after the data is returned to you, wipes your company's files from its systems. 

Besides traditional drives, the company can resolve failures with solid-state devices, tape drives and RAID arrays. It is authorized to work with all the major hard drive and RAID hardware makers as well as Drobo's Beyond RAID spec. offers a couple of service options. For its Standard service, the typical logical failure might cost between $500 and $1,000. A mild hardware problem would bump up the fee to $1,500, while the price would be higher for jobs that involve disk damage. Its Priority service promises one to three days turnaround for most jobs but costs an extra $200. The 24/7 service costs $500 and is for emergencies. has four locations in the U.S.; it provides 24/7 customer support. With its customer management system, technicians can see the status of a project, location in the queue and what the job will cost, keeping you informed every step of the way. 

The service has an A+ Better Business Bureau rating and is an approved contractor by the Government Services Administration.




Many data recovery firms have a no-data, no-charge policy. This means that if the device is so damaged and nothing is recoverable, there is no charge. This is good, but other data recovery firms are pushing a more transparent recovery sequence.

Rather than an upfront estimate without examining the actual drive, these companies tell you the drive's full charge only after you've sent it in, and they've had a chance to look it over. It takes a leap of faith to use this type of data recovery firm, and it entails some anxiety, but there's more certainty for the rest of the process. 

For all but the most abused drives, there's generally some data that can be recovered. On the other hand, don't expect to get every single file back, particularly for a heavily worn or damaged drive. That said, a good recovery firm will extract a surprising amount of data from a drive that is thought to be dead. 

A simple software problem might cost several hundred dollars, while a minor mechanical failure might run a thousand dollars or more. Fixing a major hardware problem and extracting its data could cost several thousand dollars, and a dead RAID array might run tens of thousands of dollars. 

Keep in mind that time is money. In other words, ask yourself, how long can you can stand to be without the data? If the drive held historical data or company policies, a week or two might be OK. But if it's online orders or your payroll, a few days might seem like an eternity. Recovering data from typical software failures might be done in a day or two, while a minor hardware failure can take several days. A major hardware problem on a high-capacity drive can occupy a week or two of work to repair and extract its data. 

If you need it yesterday, the recovery company can do the repair and recovery work on a rush basis. The firm's technicians will work 24/7, handing off the device and data at shift changes. This way, it's worked on until the project is done, and you have your data back. It will cost you, however.

Buying Guide

Features to Look for in a Hard Drive Recovery Service

When evaluating data recovery firms to extract data from a broken drive, it's important to consider several aspects, including:

  •  Cleanroom for hardware examination and repairs
  • Upfront estimate of charges
  • Overnight shipping of the drive or courier service
  • For ultrasensitive devices, data recovery services that come to you
  • The option of having extracted data sent digitally
  • Rush service for critical data
  • The ability to repair broken RAID drives, tablets and even flash drives
  • Top security with SOC Type II certification
  • Authorized by the manufacturer
  • There will be a complete data wipe when the work is done

How Does a Hard Drive Work?

Whether it's an entrepreneur who makes jewelry, a small law firm with a dozen attorneys or a family construction company with 500 employees, a company's most valuable asset is often its digital files and records. They contain the sum of a company's work, including employee and tax records, proprietary technology, as well as software licenses, customer records, and any investments it has. 

Data loss is not just inconvenient, it's potentially a death knell for a small business. Imagine if you couldn't check on an order's status, get access to your factory's production software, contact a customer or even check whether an invoice has been paid. 

When we tap or click to open a file, we rarely think about the intricate digital ballet that goes on behind the scenes to put the information on the screen. At the center of this process is the hard drive that stores a system's data. Despite becoming more rugged and reliable over the 50 years since its invention, the hard drive can be the weak link in the chain of saving and recalling company data. 

The size of a paperback book, traditional hard drives are electromechanical marvels that hold terabytes of data. They rely on a series of data-holding discs that spin at nearly 10,000 rpm and are controlled by sophisticated electronics. Miniature magnetic read-write heads at the end of a thin actuator arm ride over the surface dropping off and picking up data. A failure of any component can lead to a loss of data. 

While they may be more expensive than traditional hard drives, the popularity of flash storage or solid-state devices (SSD) can help with reliability. But, there's a catch. They store data electronically in semiconductor chips that don't have any moving parts, so they can withstand punishment. On the other hand, they have a limited lifespan of close to 100,000 read-write cycles. For most uses, like a tablet or notebook, that's plenty, and built-in software spreads the wear out over all the chips, so there is a lessened – but not completely eliminated – danger of storage elements wearing out. 

The bottom line for businesses is that the longer SSD storage is used, the more fragile its ability to recall data becomes. This can prove to be a death sentence to your files if the drive is continually written and rewritten, as is the case with a file server.


What Is Data Recovery?

Regardless of how the data is stored, it's only a matter of time until you experience a data failure. You need to be prepared with an effective data recovery plan and the ability to recover from a data emergency.  

There's still hope, though, because data recovery is like magic that can make a once-dead drive hum with data smoothly flowing off the disc. This allows the valuable data it holds to be extracted, potentially saving your company's digital bacon.  

There are three lines of data defense to consider when you experience a drive emergency:  

  • The first – and easiest – is off-the-shelf recovery software. These apps work exclusively with software or logical failures of the drive and are worth a try. Both Windows and macOS include recovery software, but there are commercial versions that are more thorough. After plugging the errant drive into a computer, the app scans the disc's surface, sniffing out data anomalies. After scanning every millimeter of the disc, the software can rebuild broken links, reconnect data to its file allocation table entry, fix data that's been scattered across the drive and often recover deleted files.

  • The second line of defense is to consult a data recovery service. The best data recovery firms use industrial-strength software that delves much deeper into the disk's files and structure and can make more complicated changes. In other words, it takes a deeper dive into the data and extracts all it can. If you're lucky, this is all it takes to get the data back as if nothing ever happened.

  • If there's hardware damage, the drive should only be opened in a cleanroom so that technicians can diagnose the drive's problem. A single speck of dust in the wrong place destroys a drive and the data it holds. Most data recovery cleanrooms are certified to be Class 10 or 100, which translates to having less than 10 or 100 particles, respectively, that measure 0.5 microns or larger, per cubic foot of air. By contrast, the air around us typically has millions of such particles. 

 After fixing the issue, technicians extract as much of your data as is possible and transfer it to a fresh drive, which they return along with the original drive. Some recovery companies securely dispose of the original drive if you want.

How Data Recovery Works

The first step in recovering data from a dead or damaged drive is to contact a data recovery firm. Better yet, do your research upfront and pick a preferred vendor before you need one. Being proactive means that the data recovery company is standing by waiting for your misbehaving drive.  

A word of warning when choosing a data recovery service: Hundreds of small services promise data recovery onsite that are nothing more than intake centers for larger recovery firms. A good indication of their abilities is if they have a cleanroom onsite for repairs, stock the parts needed to fix a variety of drives quickly, adhere to strict security protocols, and if they can recover data from all sorts of digital storage devices – computer hard drives, RAID arrays, file server drives, even tablets, cameras, flash drives, and SD cards. In other words, look for a comprehensive approach to recovering from a wide variety of storage failures. [Want to learn more about RAID recovery services and hardware? Check out our reviews.]  

On top of liberating data on locked drives and recovering passwords, many data recovery specialists work with encrypted drives and can recover lost items from VMware storage failures that use protocols like Hyper-V and Oracle databases. An increasing number of data recovery operations focus on cleaning up malware-infected drives and extracting the business data they hold. In other words, if your company is hit by a ransomware virus, data recovery may be your best bet.

How to Diagnose If You Need a Hard Drive Recovery Service

A quick evaluation on the phone or through a web form generally gets the data recovery process started. This is to determine what the drive's symptoms are, how long it will take to do the repair and the potential costs. It's a good idea to have the drive handy to provide the model and serial numbers.  

Be ready to describe the drive's behavior, such as a drive that doesn't show up as a letter, operates slowly, disconnects or hangs on reading data. There can also be scraping, buzzing or grinding noises that indicate specific problems inside or that the drive's discs aren't spinning. 

Most importantly, check for odd smells or burn marks on the drive's case. If any of these symptoms show up, stop using the drive to avoid inflicting further data damage. 

Above all, look for a data recovery firm that is authorized by the major hard drive makers to do the needed repairs. Each drive is different and often uses proprietary technology that varies from manufacturer to manufacturer. It's best to have someone experienced in its operation and repairs. 

You might get lucky, and the repair operation might be covered by the device's warranty. If this is not the case, ask what the charges will be upfront.

Security Concerns

Along the way, security is paramount. After all, you don't want your company's precious secrets to leak out. The recovery firm needs to assure you of its ability to keep your data confidential. It's a good idea to only work with recovery companies that undergo an annual SOC Type II or SAS 70 security audit, review and certification. 

The best recovery companies have security guards, electronic door locks, and video surveillance to limit (and record) who has access to your company's drives and data. Plus, once they're done with recovering your data, the data firm needs to thoroughly wipe every bit of your data from its computers. Using a multipass military-grade shredding program is a big bonus. 

While some firms have intricate firewalls to keep hackers out of their computers (and your data), others take this approach to security a step further. Some data recovery firms only work on your data with computers that are not connected to the internet. This effectively isolates your data from a dangerous online world. 

Having a recommendation or third-party accreditation can also help in your data recovery decision. Check the data firm's Better Business Bureau rating and whether the company is on the government's General Services Administration contractor list. 

When you're happy that they are the right people to be opening your drive and recovering its data, the actual work can start. The data recovery firm will typically send an overnight shipping label or padded box for you to send the broken drive in. 

For ultra-priority data, there are a couple of alternatives. To start, rather than overnighting the device to the data recovery firm, most data recovery services can send a courier to pick up the drive and maintain a chain of custody document for the device. This not only can get the drive into the hands of repair technicians faster but is potentially of interest for those involved in legal cases. 

Another approach for drives that can't leave your building is to have the data recovery experts come to your shop to do their magic. Because of the expense involved with portable equipment and having trained employees onsite, this gets pricey very quickly. It can be the only choice when dealing with data that is of the utmost importance and confidentiality, such as product plans or items that involve national security. 

When the recovery work is done and the data restored, you need to get access to it as soon as is possible. Most data recovery firms put the recovered data onto a clean drive and ship it to you. Once received, it should only take a few minutes to add the recovered data into your digital infrastructure. 

There's another – faster – way to get your data. Many data recovery firms offer to transmit it to you via a secure server. If you do this, make sure that everything is kept confidential by demanding that the data gets encrypted with at least AES-256 coding so nobody can eavesdrop on it.

 While this can speed up integrating key files back into your company's digital infrastructure, there is a downside. Many data recovery firms limit the amount of data transmitted to 10 or 20GB.

Should You Get Data Insurance?

All the stress, expense and anxiety surrounding a data emergency can be easily avoided. If you talk to a data recovery firm before the data is missing, you might pre-empt a data problem. 

Many data recovery operations also act as consultants about data safety and reliability. They can look for weak points in your current systems and suggest ways to avoid a failure and lessen the effects of a data disaster. Some offer hard drive service plans that promise to recover lost data in the event of a drive failure. 

More than any technique, having an effective backup process for all your company's data is the best insurance against drives going bad. The way it works is that anytime a file is changed, it is incrementally backed up online, locally or on a file server. Having the data in two places puts your mind at ease that it will always be available, lowering the danger to your company and your blood pressure.

Frequently Asked Questions

How is data recovery done?

When a file is deleted from your hard drive, it's never truly gone. Generally, operating systems maintain their files using specific markers that delineate where the item begins and ends on the hard disk. When a file is deleted, those markers are changed from a 1 to a 0, making them unreadable and designating the file's disk space as reusable.

As long as the data isn't overwritten with something new, that old file still exists and can be recovered. If a file has been partially overwritten, only part of the file can be recovered. Hard drive recovery solutions work by finding those files, putting them back together and marking them as recoverable items.

Why is data recovery important?

Losing an important file, either to system failure or simple human error, can be extremely detrimental to any small business. Without the option of recovering the file, every deletion becomes permanent.

How long does data recovery take?

The time it takes to recover missing data depends on several factors. If you're recovering just a handful of files, then the size of each file plays a huge role. The larger the file, the longer it will take to recover, since its data is usually scattered throughout the drive instead of being kept as a single block. The condition and size of the hard drive also matters, since larger capacity means more sectors to scan. For the best odds of recovering any deleted or damaged files, it's best to expect a wait time of at least a couple days (up to a couple weeks in the case of major hardware issues).

How can I recover my data for free?

There are many free hard drive data recovery tools available on the internet. In most cases, all it takes is a simple download and installation to get started. While that may seem like a worthwhile avenue to take, most free solutions have some glaring limitations, such as file size restrictions, limited file system support and infrequent updates. Many free options are only available for personal use, so trying to use them in a commercial setting could result in some legal problems if the license owner finds out.

How successful is data recovery?

Hard drive data recovery is only as successful as the structural integrity of the file you're trying to restore. Depending on how a file was lost, data solution efforts have varying degrees of success. A simple deletion can be reversed if the data wasn't overwritten, but losing a file on a solid-state drive could be more expensive and arduous given the nature of that hardware. With the help of a professional-grade hard drive recovery solution, you will have better odds.

How do hard drives fail?

Since their introduction in 1953, hard drives have been just one of many methods people have used to store digital data. As the years have gone on, hard drives have gotten smaller, resulting in a higher complexity of each device, and as a result, a higher chance for failure. When it comes to hard drive failure, there are two main types: hardware or software.

Outside of the newer flash-based, solid-state hard drives, hard disk drives (HDDs) rely on an intricate system of motors, magnets and spinning metal platters. Though that explanation is a vast oversimplification of how this type of hard drive works, the many moving parts are prone to fail over time.

Excessive overheating, water damage or sudden shocks to the hard drive's chassis, along with many other mishaps, can cause physical hardware failure. In the event of a damaged data platter, it may be extremely difficult or impossible to recover data, though other physical issues may have better odds. Your mileage may vary on this issue, so the moment you notice your hard drive making strange noises, it's best to immediately stop using it and seek professional assistance.

Software issues like corrupted files, malware or software bugs, or even human error, these problems can affect any hard drive. These "logical errors," as they're often described, crop up in different ways. If you're noticing that data's been disappearing on you, you can't access certain files anymore, or parts of the file are not loading in properly, those could be a sign that your hard drive is failing.

Is data recovery different for desktop and laptop hard drives?

Though their hard drives are different sizes, laptop and desktop computers use the same kinds of hard drive. If the issue plaguing your hard drive is software-based, then there will be nothing different between the two types of drives. If it's a mechanical issue, the only thing that will be different are the tools used and the amount of space a technician will have to work with the physical components.

Are data recovery services safe?

Giving a stranger access to your hard drive and files can be a scary proposition for many, but when seeking out a hard drive recovery service, note their privacy statement. A good company commits to having each of their employees undergo a background check and training for handling sensitive data. The company's facility must also be secure and commit to regular audits of their privacy efforts.

Can data loss be permanent?

In most instances, a professional can recover data from a failing drive as long as it's never been overwritten. Once portions or the entirety of a file is overwritten with other data, the old data is lost forever.

Data can also be permanently lost if there is physical trauma to the hard drive as well. If a hard drive functions for a long time with failing internal mechanisms, significant damage can ruin the spinning platters where data is stored. Hard drives that suffered fire damage or lost their magnetic field, such as when it's been degaussed, will permanently destroy any data on that drive.


When reviewing hard drive recovery services, we looked at the complete range of services offered by 20 different leaders in the industry, ultimately narrowing the field to two top picks and 10 reviews. Those services we included meet criteria that any small business should consider before choosing a hard drive recovery service. In addition to having airtight security, we looked at everything from the options for shipping the drive back and forth; the company's skill in removing malware from a drive; the ability to do the work at your site; and the capacity to extract data from a variety of data devices, including RAID arrays, tablets, and flash drives. 

We also considered third-party endorsements from the Better Business Bureau and the Government Services Administration regarding a company's labs, clean rooms and success record at data recoveries. 

Having a transparent process where you know the costs upfront is a big help in terms of peace of mind as well as the ability to get rush service for data emergencies.

What to Expect in 2020

While some hard drive recovery services have already started investing in artificial intelligence (AI) and machine learning (ML), we expect more companies to join them in the year ahead. 

Many hard drive recovery services use AI and ML, impacting storage devices such as SSDs and flash controllers. AI and ML help recover data with processes such as sorting, carving and XOR scrambler analysis.  

The use of AI and ML within the storage industry can increase data security, lower costs through hybrid storage clouds and provide more software-defined storage. With features such as automatic backups, updates and malware scans, AI and ML are influencing hard drive recovery trends and enhancing reliability.  

To support these AI and ML capabilities, hard drive recovery services must be able to work well with parallel file systems and flash-native tools, including NAND flash memory chips. Additionally, we can expect the rise of neural storage in 2020. This type of storage uses AI to resolve issues without the need for human interference.

April 2020: The coronavirus has caused many businesses to implement work-from-home policies to keep employees safe. To help meet the demands for data security while companies work remotely, many hard drive recovery services are offering various data protection solutions. 

Many data protection solutions search for weaknesses and troubleshoot faults in your mechanical or electronic systems. This level of protection can lessen the effects of data and recovery disasters. Some solutions offer encrypted storage devices to recover sensitive information in the event of hard drive failure. 

The increasingly remote workforce could prompt better disaster recovery moving forward. When your team works from home, it's likely that company data resides outside of your data center or office space. If your company stores data on file servers or on-premises hard drives, remote workers will most likely be unable to access such data easily. Remote workers must store company data directly on their laptops and mobile devices, leaving sensitive information vulnerable and out of company hands. 

Many companies don't offer hard drive recovery services, especially for mobile devices. Now is a good time for that service to emerge; you can expect to see more companies adopting data protection solutions for their workforce in 2020.

May 2020: As the coronavirus pandemic continues to cause problems for the global business community, some hard drive recovery services are stepping up to help first responders recover data in an emergency for no extra cost.

Last month, cloud-to-cloud business OwnBackup announced the launch of the OwnBackup Gratitude program, which offers data backup and security services for free. Having been available to frontline medical organizations, OwnBackup is familiar with the need to keep data secure and up to date.

"In this period of unprecedented crisis, we believe that the business community has a responsibility to support those on the front lines," said OwnBackup CEO Sam Gutmann. "The last thing that these organizations should be burdened with is the loss or corruption of this highly sensitive, critical patient health information."

Similarly, Proven Data recently announced that it would be providing free COVID-19 emergency data recovery services, security consultations and remote access scans for frontline responders and small businesses.

Proven Data's free services for hospitals aim to recover data disrupted through ransomware. According to the company, any hospital or medical provider can receive help by having Proven Data identify the ransomware being used, determine if it can decrypt the ransomware either through a new process or existing solution, and help the medical provider use bitcoin to receive a decryption tool and test its effectiveness.

Proven Data is also conducting a coronavirus relief campaign for small businesses by offering free security consultations and remote access scans. Since most employees are now working from home, data security is more important than ever. The hope is that if the company can find security gaps, it can help prevent situations that will require data recovery.

September 2020: Toshiba storage devices users now have access to data recovery services from Ontrack, according to a press release issued by Ontrack.

Ontrack President Phil Bridge, said the partnership gives Toshiba's customers access to Ontrack's "22 state-of-the-art data recovery labs around the world," thus making it easier for customers to get their data back without potentially voiding any warranties.

In addition to data recovery services, the agreement provides Toshiba users with:

  • Free shipping of their Toshiba hard disk drive (where Ontrack operates)
  • Free consultation and evaluation of the media
  • A 10% discount off Ontrack Data Recovery services
  • Access to a dedicated data services representative;
  • Fixed pricing
  • Ontrack's no-recovery, no-fee policy
  • Data recovery services performed by expert engineers

October 2020:  A new update to Windows 10 will warn users that a solid-state drive (SSD) is failing, giving them ample opportunity to back files up. Announced as part of Windows 10 Build 20226, this new feature allows the system to detect abnormalities taking hold in the more modern non-volatile memory express SSDs.

When a platter-based hard drive is close to failing, there are some tell-tale signs, such as noises coming from the drive, to signify something's wrong. But, since SSDs are flash-memory based, there are no moving parts, meaning it's much more difficult to know when the SSD is about to fail. Since this Windows update will run at the operating-system level, it is designed to detect problems on all drives, regardless of whether the computer has self-monitoring analysis and reporting technology on board.

In the event that a failure is imminent, Windows displays an alert on the computer screen saying, "A storage device may be at risk of failure and requires your attention." Microsoft strongly advices users that receive that notification to back up all important data from that drive. Additional details about the issue can then be found in the Storage Settings page. However, according to Secure Data, one should never replace the 3-2-1 backup method, which involves committing to "a total of three backups, two on physical storage and one in virtual storage, such as the cloud."


Andrew Martins
Andrew Martins, Writer
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I am a former newspaper editor who has transitioned to strictly cover the business world for and Business News Daily. I am a four-time New Jersey Press Award winner and prior to joining my current team, I was the editor of six weekly newspapers that covered multiple counties in the state.

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